Customer Success Executive

Job Description

We are looking for a motivated and enthusiastic Business Success Executive to join our team. This is an entry-level role ideal for freshers who are passionate about customer service and business growth. You will act as a bridge between our clients and internal teams, ensuring customer satisfaction and successful use of our software products. Key Responsibilities: Assist in onboarding new clients and helping them understand our software solutions. Maintain regular communication with clients to ensure their needs are met. Respond to client queries in a timely and professional manner. Support the sales and customer support teams with client-related activities. Monitor customer engagement and collect feedback for product improvement. Maintain accurate records of client interactions and updates in CRM tools. Coordinate with technical teams to ensure timely resolution of issues. Requirements: Any Bachelor’s degree (BBA, B.Com, BA, BSc, etc.). Strong communication and interpersonal skills. Eagerness to learn and grow in a customer-facing role. Basic computer knowledge and familiarity with email and online tools. Problem-solving attitude and a customer-first mindset. Ability to work independently and as part of a team. Job Type: Full-time Schedule: Day shift Work Location: In person