Customer Service Representative

0 years

2 Lacs

Posted:10 hours ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

  • Represent Fully Filmy at every Customer Touch point like calls, e-mail and Social Media to give customers a rich, delightful experience that goes in line with the brand voice.
  • Have an in-depth understanding of Fully Filmy's products, collections, pricing, services, and policies to help potential and existing customers out with queries, complaints, feedback, etc.
  • Understanding the nature of each and every query and giving a solution to the customer within the stipulated time.
  • Making sure all customers are responded to within the stipulated time.
  • Collecting feedback and conducting post-purchase surveys to ensure customer retention.
  • Suggest new products, services, and offers to customers to keep them coming back to Fully Filmy.
  • Coordinate and support team members for order management and inventory management.

Job Type: Full-time

Pay: ₹18,000.00 - ₹22,000.00 per month

Schedule:

  • Day shift

Application Question(s):

  • Do you have prior experience in Customer Support?

Language:

  • English (Required)
  • Hindi (Preferred)

Work Location: In person

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