Customer Service Executive (US Healthcare)

Job Overview:

We are looking for enthusiastic and customer-focused individuals to join our Voice/Blended Support Team. The ideal candidate should possess excellent communication skills, a positive attitude, and a commitment to delivering exceptional customer service in a dynamic, shift-based environment.

Key Responsibilities:

· Handle inbound/outbound customer interactions via voice calls.

· Resolve queries, provide information, and deliver outstanding service with courtesy and professionalism.

· Maintain detailed and accurate call logs and follow standard operating procedures.

· Achieve performance targets related to quality, accuracy, and customer satisfaction.

· Demonstrate effective communication and listening skills to address customer needs efficiently.

· Adapt to flexible shifts and rotational schedules as per business requirements.

· Upsell or cross-sell products/services when required.

Eligibility Criteria:

· Graduates (freshers) with excellent communication skills are encouraged to apply.

· Preference given to candidates with prior BPO experience and complete joining documentation.

· Not eligible: Candidates with degrees in B.Tech, M.Tech, MCA, BCA, MBA, Hotel Management, or other specialized/technical streams.

· Mandatory: PAN card is required during the hiring process

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Night shift

Supplemental Pay:

• Performance bonus
• Shift allowance

Experience:

• International voice process: 1 year (Preferred)

Language:

• US English (Required)

Work Location: In person