Customer Service Executive & Senior Customer Service Executive

Muthoot FinCorp (MFL)

1 - 6 years

1 - 3 Lacs

Jhalawar Churu Sardarshahar

Posted:2 days ago| Platform:

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Skills Required

Gold Sales loan Loan Sales

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Job Responsibilities

To ensure quality of business and operational eciency through proper process adherence and facilitate smooth functioning of branches.
Promote and maintain positive relations with all contacts, customers, and potential customers
Achieve desired level of productivity to meet & contribute towards branch profitability targets.
Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
Conduct promotional activities for marketing and drive referral programs for customer acquisition
Responsible to handle day to day transactions and valuables.
Maintain all data and records related to daily transactions
Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

Result Orientation
Customer Service & Retention Focus
Digital Mindset
Relationship Building
Process Knowledge/ Orientation
Effective Time Management
Cross Selling / Upselling Skills
Business Development
Communication Skills Proficiency in local language and English

Role Requirements

Educational Qualification – Graduate

Experience – 1 year experience in lending / financial services

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