Posted:1 month ago|
Platform:
Work from Office
Full Time
Company is looking a proactive and customer-focused Customer Service Executive to join. The ideal candidate will be responsible for managing customer inquiries , resolving issues , and ensuring a positive customer experience. This role requires excellent communication skills, both written and verbal , and the ability to handle customer concerns effectively via email and phone.
Attending inbound calls involves receiving and responding to incoming calls from customers
Provide accurate and relevant information regarding products, services, company policies, and procedures.
Respond to customer inquiries via email in a timely, clear, and professional manner.
Ensure all customer emails are acknowledged and resolved
Listen actively to customer concerns, complaints, and issues, ensuring full understanding and empathy.
1) Current salary
2) Expected salary
3) Notice period
4) Total experience
5) Relevant experience
6) Current location
7) Reason for job change
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