Customer Service Executive at Andheri.

Customer Service Executive at Andheri.

Company is looking a proactive and customer-focused Customer Service Executive to join. The ideal candidate will be responsible for managing customer inquiries , resolving issues , and ensuring a positive customer experience. This role requires excellent communication skills, both written and verbal , and the ability to handle customer concerns effectively via email and phone.

Required Experience, Skills and Qualifications:

• 2- 4 years of experience in a customer service role, either in a call center, retail environment, or any customer-facing position.
• Experience in managing both inbound calls and responding to customer inquiries via email, phone, or chat
• Verbal Communication: Strong phone etiquette with a clear and friendly tone. Ability to communicate complex information in a simple and professional manner.
• Written Communication: Ability to write clear, concise, and professional emails.
• Basic knowledge of using Microsoft Office Suite (Word, Excel, Outlook).

Responsibilities:

Attending inbound calls involves receiving and responding to incoming calls from customers

Provide accurate and relevant information regarding products, services, company policies, and procedures.

Respond to customer inquiries via email in a timely, clear, and professional manner.

Ensure all customer emails are acknowledged and resolved

Listen actively to customer concerns, complaints, and issues, ensuring full understanding and empathy.

• Resolve customer grievances and complaints quickly and effectively, escalating to higher management when necessary.
• Follow-up with customers to ensure satisfaction after issue resolution and that the solution meets their expectations.
• Identify recurring customer issues and proactively work with internal teams to suggest improvements or preventative measures.
• Assist customers with order tracking, billing inquiries, account management, and product-related questions.
• Inform customers about order status, shipment tracking, delivery delays, or product/service updates.
• Accurately document all customer interactions and complaints in the CRM system, ensuring a clear audit trail.
• Maintain detailed logs of follow-up actions, resolutions, and outcomes.
• Collect customer feedback and report trends to management for continuous service improvement.

If you are interested for the above referred position, kindly revert back with your Updated Resume with Photograph along with following details:

1) Current salary

2) Expected salary

3) Notice period

4) Total experience

5) Relevant experience

6) Current location

7) Reason for job change

Contact no.:- Snehal

Mail ID:- snehal.k@jobsearchindia.in