Customer Service Associate

The job is located in Kharadi, Pune and is a full-time position that requires the candidate to work from the office. Candidates are required to attend a walk-in interview in Kharadi, Pune, and it is mandatory to answer the initial interview call. Applicants should only apply if they can commit to this requirement and are located nearby to attend in person. Fluent English, Hindi, and strong communication skills are essential for this role. The eligibility criteria for this position include being a graduate in any discipline, welcoming both freshers and experienced candidates, and being fluent in English and Hindi without any Mother Tongue Influence (MTI) or Regional Tongue Influence (RTI). Desired skills for the role include confident communication, customer handling, and problem-solving abilities. Roles and responsibilities involve handling customer queries through various channels such as chat and voice, providing clear and accurate product or service-related information, ensuring high customer satisfaction through professional interactions, and documenting customer interactions while escalating issues when necessary. The selection process consists of an HR Interview Round and a Versant Test where a score of 5 is required. Interested candidates who meet the requirements and can attend the walk-in interview in Pune (Kharadi) are encouraged to apply for this full-time position. The benefits offered for this role include health insurance and Provident Fund. The work schedule is during the day shift, and there is a performance bonus provided as well. Candidates must be able to reliably commute or plan to relocate to Pune, Maharashtra before starting work. The required education for this position is a Bachelor's degree, and proficiency in English is mandatory while Hindi is preferred. The work location is in person at Pune, Maharashtra.,