Customer Relationship Executive

Job Description – Customer Relationship Executive (Pacific Mall Jasola)

We are seeking a proactive and customer-focused Customer Relationship Executive to join our mall operations team. This role is responsible for enhancing the overall visitor experience, building strong relationships with retailers and customers, and managing customer service operations including grievance handling and MIS maintenance.

Key Responsibilities:

· Drive new customer registrations through engagement initiatives.

· Maintain and update the database of in-hand vouchers and redemptions.

· Build and maintain strong public relations with all retailers within the mall.

· Enhance the customer experience by implementing and monitoring service standards across cleanliness, security, and assistance.

· Manage customer grievances professionally via calls and emails, ensuring timely resolution and customer satisfaction.

· Maintain effective customer connect and ensure a warm, welcoming environment.

· Keep daily records and update customer MIS, including queries, feedback, and redressal actions.

· Assist in organizing mall events and activations, ensuring alignment with brand image and enhancing footfall experience.

· Ensure proper documentation and tracking of all customer interactions and service issues.

· Implement customer retention strategies to improve loyalty and repeat visits.

Requirements:

· Graduate in any discipline; hospitality or retail background preferred.

· 1–3 years of experience in customer service, front desk.

· Strong communication and interpersonal skills.

· Proficient in MS Excel and MIS reporting.

· Ability to handle customer grievances calmly and effectively via multiple channels.

· A positive attitude and problem-solving approach.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Provident Fund

Application Question(s):

• What is your current CTC in Lakhs per annum?
• What is your expected CTC in Lakhs per annum?
• What is your notice period?
• How many years of experience do you have in Accounts Payable?
• Apply only if you are comfortable working for 6 days a week

Work Location: In person