Customer Experience Partner

The Customer Experience roles within Maersk involve providing services to customers once they have been onboarded in the Maersk environment. This includes activities such as customer channel management, case management, customer onboarding and relationship management, contract and dispute management, and more. In addition to this, the Administrative stream consists of individuals who primarily support others by carrying out skilled technical, administrative, or operational tasks. The roles within this stream vary from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with in-depth technical or practical knowledge in specific areas. These individuals are capable of executing specialized work to support operations effectively. At the top level of this career stream, employees work independently and follow established standards while also having the flexibility to deviate from established processes to resolve issues. Individuals at this level handle tasks of limited scope and complexity, exercise independent judgment within defined boundaries and guidelines, and typically work under supervision. They possess skills that have been developed through job-related training and on-the-job experience within a specific job discipline. Colleagues within this stream are knowledgeable about standardized work routines and methods, as well as general facts and information. However, they may need to escalate non-routine problems to a more experienced colleague or supervisor when necessary. The job requirements include having a basic level of job and business knowledge at the time of hiring. We are committed to providing support for any adjustments you may require during the application and hiring process. If you need special assistance or accommodation to use our website, apply for a position, or perform a job, please feel free to contact us at accommodationrequests@maersk.com.,