Customer Deployment Architect

This role is for one of the Weekday's clients

Min Experience: 8 years

Location: Chennai

JobType: full-time

We are looking for a seasonedCustomer Deployment Architectto lead technical strategy and implementation for AI-powered business transformation initiatives. In this role, you will work closely with clients to deeply understand their domains, design scalable solutions leveraging AI agents, and drive execution from concept through deployment. You'll serve as a critical bridge across pre-sales, customer success, engineering, and product teams to deliver meaningful impact.

Requirements

Key Responsibilities:

• Customer Insight:Develop a deep understanding of customer business models, systems, and objectives (OKRs/KPIs) to inform solution strategy.
• AI Architecture:Design and document robust, scalable AI-based workflows, agents, and system integrations aligned to customer goals and best practices.
• Strategic Advisory:Build trusted relationships with customer stakeholders by serving as their primary technical counterpart and advisor.
• Cross-Functional Translation:Ensure clear communication between pre-sales, customer success, and engineering to drive successful execution.
• Reusable Design:Create modular, scalable solutions that can be adapted across industries and customer segments.
• Delivery Oversight:Work closely with engineering teams to ensure architectural integrity and excellence throughout implementation.
• Pre-Sales Support:Collaborate with sales and customer-facing teams to assess feasibility, define requirements, and scope new opportunities.
• Innovation Leadership:Stay ahead of industry trends in AI, integration technologies, and business transformation; incorporate innovation into solution design.
• Compliance & Quality:Ensure all deployments meet established standards for performance, security, and compliance.
• Client Engagement:Willingness to travel up to 50% for discovery, deployment, and customer engagement activities.

Qualifications:

• Experience:Minimum 8 years in solution architecture or consulting roles focused on enterprise-grade, customer-facing software implementations.
• Technical Expertise:Practical experience with generative AI, cloud platforms (AWS, Azure, or GCP), APIs, webhooks, and modern integration frameworks.
• Business Acumen:Ability to understand business drivers and translate them into technical blueprints and execution plans.
• Design Thinking:Strong architectural mindset with a problem-solving approach and focus on scalability and sustainability.
• Communication Skills:Exceptional interpersonal and communication skills, with the ability to explain complex topics to both technical and non-technical audiences.
• Project Leadership:Strong organizational and planning skills with the ability to manage multiple solution tracks simultaneously.
• Outcome Orientation:Proven experience in defining and tracking success using OKRs, KPIs, and business outcomes.
• Platform Knowledge:Background in SaaS or enterprise platforms, with understanding of extensibility, APIs, and multi-tenant systems.
• Education:Bachelor's degree in Computer Science, Engineering, or related field. Advanced certifications in architecture or AI (e.g., TOGAF, SAFe) are a plus.