Customer Care Manager

You will be joining My MD Dr, a healthcare company dedicated to providing personalized and convenient care. As a Senior Manager Customer Care based in Pune, your primary responsibility will be to oversee customer service operations and lead a team of customer support representatives. Your goal will be to ensure high levels of customer satisfaction by developing and implementing effective strategies to enhance the quality of service provided. Your daily tasks will involve analyzing customer service metrics, addressing escalated customer issues, and collaborating with other departments to ensure a seamless customer experience. Your strong analytical skills will be crucial in evaluating and improving service processes, while your excellent communication abilities will be essential for interacting with both customers and team members. In addition, your proven leadership capabilities will enable you to effectively manage and motivate your customer care team towards achieving set goals. A Bachelor's degree in Business Administration, Management, or a related field is required for this role. Prior experience in the healthcare industry would be advantageous, but not mandatory. If you are passionate about delivering exceptional customer service, possess strong analytical and communication skills, and have a track record of effective leadership, we invite you to join our team at My MD Dr and be a part of our mission to make expert care simple, accessible, and stress-free for all our customers.,