Posted:5 days ago|
Platform:
Work from Office
Full Time
Customer Support: Handle incoming calls and inquiries related to lift service and maintenance, providing accurate information and assistance.
Issue Resolution: Effectively diagnose customer issues and escalate complex problems to the appropriate department while ensuring timely resolution.
Documentation: Maintain accurate records of customer interactions, feedback, and issues in the CRM system for future reference and analysis.
Follow-Up: Conduct follow-up calls to ensure customer satisfaction and resolution of their concerns.
Feedback Collection: Gather customer feedback and suggestions to improve service delivery and customer experience, Conduct NPS Survey on regular basis.
Team Collaboration: Work closely with service technicians and management to relay important customer information and ensure smooth operations.
Nibav Lifts
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