Essential Duties and Responsibilities: Respond efficiently and accurately to callers, explaining possible solutions, and ensuring the caller feels supported and valued Should be efficient in providing high quality customer service on Inbound & collect revenue over Outbound calls. Answer or make calls to customers to learn about and address their needs, complaints, or other issues with products or services. Engage in active listening with callers, confirming or clarifying information and diffusing angry customers. Utilize software, databases, scripts, and tools appropriately. • Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service. • Adhere to all company policies and procedures. Take part in training and other learning opportunities to expand knowledge of the company and position. Exceptional customer service, active listening, and verbal and written communication skills, and professional phone voice. Understanding of company products, services, and policies. • Proficiency with computers and strong typing skills. Ability to ask prying questions and diffuse tense situations. • Strong time management and decision-making skills Adaptability and accountability. Work from office role (All 5 Days). Required Skills and Qualifications: Graduate in any discipline. Excellent written and verbal communication skills Must possess a minimum of 1 years' experience in International Call Center Customer Service experience. Good knowledge of MS excel and office. Strong clerical skills. Self-motivated and team player

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Customer Care Associate Spanish Caller