Customer Acquisition Manager Job

About the job: Job Title: CRM & ERP System Support Assistant Department: IT/Operations Location: Ahmedabad/Hybrid Type: Full-time Salary: Competitive Overview: The CRM & ERP system support assistant will provide technical and functional support to users of the company's customer relationship management (CRM) and enterprise resource planning (ERP) systems, ensuring ecient and eective utilization of these systems within the UK operations. This role is based in Ahmedabad with a hybrid work arrangement. Key responsibilities: 1. Provide first-line support to users for CRM and ERP systems, addressing inquiries and resolving technical issues. 2. Troubleshoot system problems, diagnose root causes, and escalate complex issues to senior support or vendors. 3. Assist with system configuration, customization, and user account management. 4. Create and maintain user documentation, training materials, and knowledge base articles. 5. Conduct user training sessions and workshops to promote system adoption and best practices. 6. Assist with data migration, system upgrades, and new module implementations. 7. Monitor system performance, identify areas for improvement, and recommend solutions. 8. Work with external vendors and IT teams to resolve technical issues and implement system enhancements. 9. Ensure data integrity, security, and compliance with relevant regulations within the systems. 10. Support the integration of CRM and ERP systems with other business applications. 11. Stay up-to-date on CRM and ERP system updates, new features, and best practices. Qualifications and Skills: 1. A bachelor's degree in IT, business, or a related field is desirable. 2. Proven experience in supporting CRM and ERP systems (e.g., Salesforce, SAP, Oracle NetSuite, Microsoft Dynamics 365). 3. Strong technical and problem-solving skills with the ability to diagnose and resolve system issues. 4. Excellent communication, interpersonal, and customer service skills. 5. Ability to explain technical information to non-technical users in a clear and concise manner. 6. Good organizational and time-management skills with the ability to prioritize tasks. 7. Proficiency in Microsoft Office Suite and CRM/ERP reporting tools. 8. Ability to work independently and as part of a team in a fast-paced environment. 9. Knowledge of UK data protection regulations and system security best practices. 10. Right to work in India. Who can apply: Only those candidates can apply who: have minimum 1 years of experience Salary: ₹ 3,80,000 - 11,00,000 /year Experience: 1 year(s) Deadline: 2025-06-01 23:59:59 Skills required: Email Marketing, English Proficiency (Spoken) and English Proficiency (Written) About Company: We are a UK-based accounting and IT project management service provider. We have an overseas office based in Bapunagar Ahmedabad Gujarat. We are looking for employees who should be working from the Ahmedabad office.