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Conversational Designer (Google Dialogflow)

Conversational Designer (Google Dialogflow)

3 - 4 years

|

4 - 7 Lacs

Noida

Posted:1 day ago| Platform:

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Skills Required

ASR Health insurance C++ IVR Call center operations Visio Internship Usability testing Analytics Team building

Work Mode

Work from Office

Job Type

Full Time

Job Description

Conversation Designer

Key Responsibilities:

Design conversational flows for IVR systems using Dialogflow CX, incorporating best practices in UX writing, voice interaction, and call center operations.
Create and optimize user journeys, intents, training phrases, entity definitions, and dialog states to support a wide range of user inputs and outcomes.
Write natural-sounding, on-brand prompts and responses tailored to voice interactions, ensuring clarity, tone consistency, and accessibility.
Collaborate with cross-functional teams (developers, QA, stakeholders) to prototype, test, and iterate on conversation flows.
Analyze user behavior and bot performance using analytics tools to identify areas for improvement and suggest enhancements.
Develop and maintain conversation design documentation, style guides, and bot persona guidelines.
Conduct usability testing and call flow simulations, incorporating user feedback and tuning NLP models to optimize performance.

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Miratech

Information Technology and Services

New York

Over 1,000 Employees

146 Jobs

Key People

Ken B. Hsu

Chief Executive Officer
Anna G. Koushel

Chief Financial Officer
Richard T. Braden

Chief Operating Officer
Gary W. Bernstein

Chief Technology Officer

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