Job Title: Travel Operations & Lead Management Executive Job Summary: We are seeking a proactive and detail-oriented individual to manage travel lead tracking, follow-ups, customer feedback, and administrative tasks. The ideal candidate will play a key role in ensuring smooth operations and a high level of customer satisfaction throughout the travel experience. Key Responsibilities: Travel Lead Management: Track incoming travel leads across various channels. Follow up with leads to understand requirements and provide timely responses. Maintain an organized database of leads and update their status regularly. Coordinate with the sales or operations team to ensure conversion of leads. Customer Experience: Collect and document customer feedback during and after tours directly by calling them. Address any issues raised by customers in a prompt and professional manner. Work with internal teams to improve service quality based on feedback. Reporting & Analysis: Prepare daily, weekly, and monthly reports on lead status, conversion rates, and customer feedback. Generate metrics and insights to support decision-making and performance evaluation. Administrative Support: Assist in daily office tasks and documentation. Coordinate with travel vendors and service providers as needed. Support itinerary planning and customer communication when required. Requirement: Bachelor's degree Excellant English, Telugu and Hindi Communication s 1 to 3 years of experience in operations, customer service, or lead management preferred. Proficient in MS Office (Excel, Word, Outlook) and CRM tools. Highly organized with an eye for detail and ability to multitask.

Key Responsibilities: Handle inbound and outbound communication via phone, email, chat, or social media. Assist customers before and during the tour Manage changes if required and coordinate with operations team. Provide accurate travel information, visa requirements, and destination insights. Resolve customer issues or complaints efficiently and empathetically. Keep customer records updated in the CRM or booking system. Maintain knowledge of company products, travel regulations, and promotions. Follow up on customer interactions to ensure satisfaction and retention. Work with other departments (sales, operations, ticketing) as needed. Requirements: Previous experience in customer service; travel industry experience is a plus. Excellent communication skills (written and verbal). Strong problem-solving abilities and attention to detail. Familiarity with travel booking systems (e.g., Amadeus, Sabre, Galileo) is an advantage. Ability to remain calm and courteous under pressure. Flexibility to work shifts, weekends, or holidays as needed. Passion for travel and customer service.