Cluster Manager - Retail

As a Cluster Manager at DHL Express, you will play a crucial role in managing a geographically assigned sales cluster, responsible for generating revenue by servicing existing customers, targeting new business opportunities, and overseeing retail facility management within the cluster. Your key responsibilities will include managing a portfolio of customers through personal sales visits, developing a customer base by securing continuous business and building strong client relationships. You will be required to act as the main point of contact for customers, ensuring high-quality service delivery and addressing any queries or issues effectively. Additionally, you will be responsible for executing lead generation strategies, market scope analysis, and implementing catchment activity mapping programs to identify new business opportunities. It will be essential to collaborate with internal departments to provide the best possible solutions to customers and ensure cost-effective contracts for high potential clients. Furthermore, you will need to maintain accurate customer information, analyze performance metrics, meet sales targets, and adhere to regional profit margins. Your role will also involve overseeing outsourced counter staff, ensuring their attendance, and providing any necessary administrative support. The ideal candidate for this position should possess good communication and interpersonal skills, be self-motivated, and have a strong grasp of DHL's products and services. A minimum of 3 years of sales experience is required, with a graduate degree, while an MBA is preferred. If you are a proactive and results-driven individual with a passion for sales and customer service, and meet the qualifications mentioned above, we encourage you to apply for the Cluster Manager role at DHL Express. Join us in our mission to connect people, improve lives, and make the world a better place through uncompromising customer-centricity and operational excellence.,