Role: Sales Outreach SpecialistLocation: Technopark, Trivandrum, Kerala (On-Site)Type: Full-Time, Work From OfficeExperience: 0–3 years About Closing GapWe’re a data-driven growth studio that powers client success through targeted outbound campaigns and proactive talent sourcing. As our Sales Outreach Specialist, you’ll spearhead the end-to-end outreach process that fuels both our sales pipeline and candidate funnel. What You’ll Do80% Sales OutreachTarget Research: Curate and maintain a list of 200–300 high-value accounts and decision-makers.Cadence Development: Design, launch, and refine multi-touch email and LinkedIn InMail sequences to maximize engagement.Qualification & Discovery: Follow up on responses via structured emails and short discovery calls to surface qualified opportunities.Meeting Handoff: Coordinate calendars and transition qualified meetings smoothly to our Account Executives.Performance Optimization: Monitor open-rates, response-rates, and meeting-set metrics; execute A/B tests on subject lines, CTAs, and value propositions.Cross-Functional Collaboration: Work closely with Marketing to iterate messaging playbooks and identify new segments or differentiators. 20% Administrative & Talent SupportReporting & Dashboards: Compile weekly outreach metrics, pipeline health snapshots, and forecast updates.Talent Pool Building: Source and engage candidates for client roles—ensuring a robust talent pipeline.Requisition Management: Track open vacancies, highlight pipeline gaps, and maintain active candidate engagement.Passive Outreach: Identify and connect with senior or passive prospects through professional networks and platforms.Feedback Loop: Collect and analyze feedback from candidates and hiring managers to continuously refine both outreach and sourcing processes. What We’re Looking ForExperience: 0–3 years in B2B sales development or lead generation, focused on email/messaging campaigns.Results-Driven: Demonstrated success hitting or exceeding email activity and meeting-setting goals.Communication: Exceptional written skills with the ability to craft clear, compelling outreach copy and follow-ups.Research & Organization: Strong investigative instincts and meticulous attention to detail.Self-Starter: Able to juggle proactive outreach initiatives with timely reporting and sourcing tasks.Tech Savvy: Comfortable with CRM and email-automation platforms.Growth Mindset: Data-driven, coachable, and always iterating for improvement. Why You’ll Love It HereCareer Acceleration: Clear advancement framework with measurable milestones.Structured Coaching: Regular feedback and skill-building sessions on sales and sourcing strategies.Collaborative Culture: Open-door environment with peer recognition and support.Competitive Compensation: ₹1.8 LPA–₹2.75 LPA (based on experience).Impactful Role: Direct ownership of the outreach engine that drives both revenue and talent pipelines. Ready to make an impact? Send your resume and a brief cover note to hannah.grace@theclosinggap.net.

We’re Hiring: Senior Test Engineer (Finacle Experience) - Functional Testing (5+ Years Experience) Location: Trivandrum (GCC travel as needed) We are looking for a detail-oriented and experienced Senior Test Engineer (Finacle Experience) - Functional Testing to join our QA team. The ideal candidate will have hands-on experience in UI and API-based functional testing, preferably within the Finacle Core Banking ecosystem. This role demands strong analytical skills, a solid understanding of banking workflows, and the ability to thrive in an Agile environment. Key Responsibilities: Requirement Analysis & Test Design: Analyze functional requirements, process flows, and business use cases. Design test scenarios and test cases for UI and API workflows. Ensure test cases are mapped to requirements using tools like JIRA, Zephyr, or ALM. UI Functional Testing Execution: Perform manual testing for Finacle modules such as Accounts, Loans, Payments, and CRM. Validate UI components, field rules, and navigation against business rules. Log detailed, reproducible UI defects. API Testing Execution: Conduct API validation using Postman, Swagger, or SoapUI. Validate request-response structures, error handling, and integration with UI workflows. Execute end-to-end test cases involving authentication and data transformations. Defect Management: Raise and document defects in JIRA. Participate in defect triage and coordinate with development teams for resolution. Track and re-test defect fixes. Collaboration and Reporting: Attend daily stand-ups, report progress, and highlight blockers. Maintain test logs and contribute to QA reports. Actively participate in knowledge sharing and process improvement discussions. Process Compliance and Peer Review: Follow QA process standards and documentation practices. Review peer test cases and ensure consistent test coverage. Support test data setup, environment validation, and regression testing. Mandatory Requirements: ISTQB Certification Minimum 5 years of experience in software testing Experience in Agile environments Proficiency with tools like JIRA, ALM, Zephyr, Postman, SoapUI, or Swagger Strong knowledge of UI and API testing Preferred Skills: Experience with Finacle modules (Core Banking, AML, Wealth Management, etc.) Understanding of banking workflows and regulatory compliance Knowledge of Finacle architecture and integration patterns Location: Trivandrum (onsite GCC travel opportunity as per project) If you meet the above criteria and are ready to grow your career in banking technology, we encourage you to apply or refer a qualified professional. Show more Show less

Position: Test Lead / Associate Test Lead Location: Trivandrum | Industry: Retail Banking / Core Banking Systems Open to onsite travel (GCC) and Trivandrum relocation Role Overview We’re seeking a proactive Test Lead / Associate Test Lead to act as the bridge between our onsite banking clients and offshore QA team. You will own day-to-day testing operations, mentor functional and API testers, and ensure end-to-end test readiness across core banking and AML modules. Key Responsibilities Coordinate test planning, execution and defect tracking for Finacle Core Banking (Customer, Accounts, Debit Cards, Treasury) and Oracle FCCM AML Manage and mentor offshore functional and API testing teams Ensure test readiness by reviewing requirements, mapping test cases and managing environments Track execution progress, validate results, and escalate critical issues (Sev1/Sev2) Serve as primary liaison for all testing operations between onsite and offshore teams Support Agile ceremonies (stand-ups, sprint planning, demos) and drive continuous improvement Contribute to test strategy for hybrid/project delivery models Must-Have Qualifications 5+ years of hands-on QA experience in an Agile environment ISTQB and Scrum certifications Proven expertise in functional and API testing of Finacle and/or Oracle FCCM AML Strong communication skills to coordinate across geographically dispersed teams BE/BCA/BSc/MSc/MCA in Computer Science or equivalent Good-to-Have Domain experience in Wealth Management Familiarity with hybrid Agile/Scrum delivery We kindly request that only candidates with hands-on experience in Oracle FCCM apply. Due to specific client requirements, profiles without FCCM experience will not be considered by our ATS. Apply: Send your CV to hr@theclosinggap.net with “ 𝐓𝐞𝐬𝐭 𝐋𝐞𝐚𝐝 (𝐎𝐫𝐚𝐜𝐥𝐞 𝐅𝐂𝐂𝐌) ” in the subject line. Show more Show less

Are you a people person with a passion for building relationships and delivering outstanding service? We’re on the lookout for Client Engagement Specialists — whether you're just starting your journey or already leading the way. At Closing Gap , client success is at the heart of what we do, and we’re growing our team in Trivandrum to serve our clients even better. Ability to speak in Hindi and English. The ideal candidate will be responsible for nurturing client relationships, understanding their business needs, ensuring successful service delivery, and identifying opportunities to grow the account. Ability to speak in Hindi and English. Key Responsibilities: Client Relationship Management: Build and maintain strong, long-term relationships with clients. Act as the main liaison between clients and internal teams. Ensure client satisfaction and manage expectations effectively. Account Growth & Retention: Understand client goals, business challenges, and industry trends. Identify upselling or cross-selling opportunities. Drive renewals and long-term account retention strategies. Coordination & Delivery Oversight: Coordinate with internal teams (projects, support, product) to ensure timely and successful delivery. Monitor the quality of deliverables and ensure they align with client expectations. Handle escalations and resolve issues quickly. Reporting & Communication: Provide regular updates and performance reports to clients. Conduct review meetings and feedback sessions. Maintain documentation of account activities, meetings, and communications. Qualifications: Bachelor’s degree in Business, Marketing, IT, or a related field. 2-6 years of experience in account management, client servicing, or customer success roles. Excellent interpersonal and communication skills. Strong organizational and problem-solving abilities. Ability to manage multiple client accounts simultaneously. Ability to manage a small team of client executives Proficiency in CRM tools (e.g., Salesforce, Zoho, HubSpot) and MS Office/Google Workspace. Apply: Send your CV to hr@theclosinggap.net Show more Show less

Are you a people-first professional with strong communication skills in Hindi and English ? Do you enjoy mentoring others while delivering exceptional service experiences? Closing Gap is expanding, and we’re on the lookout for an Assistant Team Leader – Client Engagement to join our growing team in Trivandrum. This is an ideal opportunity for someone with experience in client servicing or account management, looking to step into a leadership role and make a direct impact on client success. What You’ll Do 🌟 Client Relationship Management Act as the key point of contact for assigned clients. Build lasting relationships based on trust and responsiveness. Ensure smooth communication between clients and internal teams. 📈 Account Growth & Retention Understand client goals and industry context. Spot upselling and cross-selling opportunities. Support renewal and retention initiatives. 🤝 Team Coordination & Delivery Oversight Lead and mentor a small team of client executives. Coordinate with internal departments for smooth and timely delivery. Manage client escalations and ensure resolution. 📊 Reporting & Client Communication Deliver regular performance updates to clients. Lead review meetings and capture client feedback. Maintain clear records of client touchpoints and team updates. What You’ll Need Bachelor's degree in Business, Marketing, IT, or a related field. 2–6 years of experience in client servicing, account management, or customer success. Prior experience in mentoring or leading a small team is a plus. Excellent interpersonal and problem-solving skills. Strong fluency in Hindi and English (spoken & written). Familiarity with CRM tools like Zoho, Salesforce, or HubSpot . Proficiency in Google Workspace or Microsoft Office . 📩 Ready to lead and grow? Send your CV to hr@theclosinggap.net Show more Show less

Job Title: HR Intern– Headhunting Specialist (0–2 Years Experience) Location: Technopark, Trivandrum, Kerala [On-site] Salary: ₹12,000 – ₹15,000 per month Job Type: Full-time Experience: 0–2 Years Job Description We are hiring an enthusiastic HR Intern with a strong interest in headhunting and talent acquisition . This role is ideal for someone who enjoys connecting with people, identifying talent, and playing a key role in helping companies find the right candidates. If you love connecting with people, enjoy digging deep to find the right talent, and thrive in a fast-paced learning environment, this role is for you. Note: The primary responsibility for this role is headhunting, sourcing candidates and conducting interviews. Key Responsibilities: Conduct proactive headhunting using platforms like LinkedIn, job portals, and internal databases Reach out to passive candidates and build a strong talent pipeline Screen profiles and conduct initial HR interviews to assess suitability Coordinate interview schedules with internal teams and clients Maintain recruitment trackers and ensure timely follow-ups Build strong relationships with candidates and ensure a positive experience Requirements: Graduate or Postgraduate in HR or any related field (MBA in HR preferred but not mandatory) 0–2 years of experience in HR/recruitment/headhunting Excellent communication and interpersonal skills Confidence in cold calling and outreach Familiarity with sourcing tools (LinkedIn, Naukri, etc.) is a plus Eagerness to learn with minimal handholding What We Offer: Salary between ₹12,000 – ₹15,000 per month (based on experience and interview performance) Direct hands-on experience with headhunting and end-to-end recruitment Friendly and growth-driven work environment Career development and internal training support Access to industry tools and sourcing tech For info: hr@theclosinggap.net If you love connecting with people and finding the perfect match, we’d love to hear from you! Show more Show less

🌐 Internship Opportunity: WordPress Website Builder 📍 Location: Technopark, Trivandrum 📅 Duration: 2 Months 🚀 Start Date: Immediate Joiners Preferred About the Role Are you learning WordPress or already freelancing in web development? Whether you're a student, self-learner, or upskilling at an institute – this internship is your chance to apply your skills in real-world projects. We’re looking for a WordPress Website Builder Intern who’s excited to create high-quality, fully responsive websites using page builders like Elementor , WPBakery , or Gutenberg . If you’re passionate about web design and development, we’d love to work with you! What You’ll Do Build and customize visually stunning, responsive websites using WordPress Implement themes and configure plugins to achieve desired website functionalities Collaborate with our design and marketing teams to turn mockups (from tools like Figma/Canva/Adobe XD) into fully functional websites Optimize websites for performance, SEO, and multi-device responsiveness Perform basic coding tweaks (HTML/CSS), website maintenance, and plugin updates Assist with migrating websites from staging to live environments What We’re Looking For Basic hands-on experience with WordPress and visual page builders (Elementor, WPBakery, etc.) Understanding of themes, plugins, and overall website structure Basic familiarity with HTML/CSS (preferred but not mandatory) Ability to follow instructions, work independently, and deliver quality Creative mindset and attention to detail Enthusiasm to learn and grow in a fast-paced environment Bonus Skills (Preferred but not mandatory) Experience using Canva, Figma, or Adobe XD Awareness of SEO best practices and website speed optimization Portfolio or links to any previous work (even practice projects or freelancing sites) What You’ll Gain Work on live client projects with professional mentorship Develop a portfolio of fully responsive, high-performance websites Build hands-on experience with plugins, themes, and real-world WordPress ecosystems Internship Certificate upon successful completion Possibility of future freelance/project-based opportunities To Apply Send your resume and any portfolio links or sample work to 📧 hr@theclosinggap.net Let us help you turn your learning into impact — one pixel-perfect website at a time.

We're Hiring: Test Lead – Finacle & Core Banking Test Lead – Finacle & Core Banking (Onsite-Offshore Coordination) Immediate Joiner Preferred 📍 Location: Trivandrum, Kerala | 💼 Experience: 4–12 Years | 🏦 Domain: Banking, AML, Core Banking, Wealth Management Are you a QA leader who thrives in the core banking domain and loves being the anchor between onsite and offshore teams? We're looking for a Test Lead with deep expertise in Core Banking and Compliance systems to drive end-to-end testing coordination across critical banking modules. This is a high-impact role that blends leadership, domain depth, and hands-on testing oversight. Key Responsibilities: 🔹 Onsite–Offshore Coordination • Act as the primary QA coordinator across regions • Bridge the gap between business SMEs, Test Managers, and offshore QA teams • Align testing priorities with business requirements in AML, Core Banking (Customer, Accounts, Debit Cards, Treasury) 🔹 Team Leadership • Lead and mentor offshore Functional & API testers • Allocate tasks, track execution, manage escalations • Support hands-on with Postman , Swagger , and manual test design 🔹 Test Preparation & Execution Oversight • Validate test cases based on banking use cases and SME inputs • Ensure readiness across test data, environments, and integration scenarios • Drive UI, API, and end-to-end integration test coverage 🔹 Defect Management • Lead defect triage with dev teams and business analysts • Ensure accurate defect logging and resolution across financial transaction flows • Escalate critical risks with documented business impacts 🔹 Reporting & Metrics • Provide daily/weekly test progress reports • Highlight blockers, risks, and dependencies • Support dashboard creation and client-facing updates 🔹 Process & Quality Governance • Enforce QA best practices and documentation standards • Conduct quality reviews for test cases, data sets, and API validations • Ensure audit readiness and traceability across all modules What we're looking for: ✅ 8+ years of QA experience, with at least 2+ years in a lead role ✅Experience in Finacle is must ✅ Strong domain knowledge and experience in Core Banking , ✅ Experience in Anti-Money Laundering (AML), and Wealth Management is plus ✅ Familiarity with Oracle FCCM (Financial Crime and Compliance Management) is a major plus ✅ Hands-on exposure to Payment Testing across APIs and integration layers ✅ Excellent command over tools like JIRA , Zephyr , and Postman ✅ Strong communication and stakeholder management skills 📩 Apply Now or DM us for more details hr@theclosinggap.net 💬 If you're ready to lead mission-critical QA programs for global banking clients and elevate testing standards, we’d love to hear from you!

🚨 We’re Hiring: IT Project Coordinator – Pharmaceutical Systems & Compliance 📍 Location: Verna, Goa (On-site with Hybrid flexibility) 🕐 Job Type: Full-time | 💊 Industry: Pharmaceuticals 🎯 Experience: 2–4 years | Location: Salcete, Goa – 403722 Are you an IT professional with a knack for coordinating enterprise-level implementation projects in the pharmaceutical industry? We’re looking for a detail-oriented IT Project Coordinator to support digital transformation in a regulated, GxP-compliant environment. ⸻ 🧩 Key Responsibilities: • Assist in the coordination of ERP, CRM, and LIMS implementation projects • Support cross-functional teams across IT, QA, Business, and Vendors • Help ensure compliance with GxP, 21 CFR Part 11, and pharma IT standards • Maintain documentation, meeting minutes, and validation records • Liaise with QA/Regulatory teams during audits and validations ⸻ ✅ You Bring: • 2–4 years of experience in IT project coordination in pharma/life sciences • Exposure to enterprise systems like ERP, CRM, or LIMS • Basic understanding of pharma compliance and IT documentation standards • Strong communication, multitasking, and organizational skills ⸻ 💡 Good to Have: • Familiarity with GxP and 21 CFR Part 11 environments • Experience supporting project delivery teams or IT validation • Knowledge of digital transformation and cloud platforms ⸻ 📩 How to Apply: ✅ Send your updated CV to hr@theclosinggap.net ✅ ⸻ Know someone who fits? Tag them or apply now! #ITJobs #PharmaJobs #HiringNow #GoaJobs #ProjectCoordinator #ERP #LIMS #GxP #JobOpening #PharmaceuticalIndustry

Job Title: Power Platform Developer – Project Engagement Type: Freelance / Part-Time Work Mode: Remote or Office-based (Flexible) Project Duration: 2–3 weeks Start Date: Immediate About the Project We are looking for a skilled freelancer or part-time professional to help implement an Approval System using the Microsoft Power Platform. The project involves automating the existing approval process and integrating tools like Power Apps, Power Automate, SharePoint, and Power BI to create a streamlined, scalable, and data-driven solution. Responsibilities Design and develop user-friendly Power Apps interfaces for approval. Implement automated workflows using Power Automate for multi-level approval logic Configure a centralized SharePoint list to store records securely Create real-time Power BI dashboards for analytics, tracking, and decision-making Ensure role-based access control, data validation, and security measures Collaborate with stakeholders for feedback, testing (UAT), and adjustments Provide handover documentation and basic user training if needed Requirements Proven experience with Power Apps, Power Automate, SharePoint, and Power BI Strong understanding of workflow automation and form UI/UX Ability to handle end-to-end implementation independently Excellent problem-solving and communication skills Availability for regular check-ins during project duration Compensation Project-based payment (Negotiable based on experience and delivery timeline) How to Apply If you’re interested, please send your portfolio, hourly/daily rate, and availability with the subject line: “Power Platform Freelancer” to hr@theclosinggap.net

We're Hiring: Performance Marketing Freelancer (Commission-Based) Location: Hybrid/Remote | Engagement Type: Freelance (Commission-Only) Focus Areas: Digital Marketing, Career Development, Recruitment Solutions, Ed-Tech About The Closing Gap At The Closing Gap, we're building a bridge between ambition and opportunity. Whether it’s helping professionals grow through industry-relevant skills, assisting students in landing career breakthroughs, or offering recruitment and upskilling solutions to businesses — we believe in real impact, not vanity metrics. Now we’re looking to scale. And that’s where your performance marketing expertise comes in. What You’ll Do Run high-conversion paid campaigns across Meta (Facebook/Instagram), Google Ads, and LinkedIn Ads Build and manage full-funnel strategies to drive: Course and webinar sign-ups Candidate registrations B2B partnership inquiries Write ad copy, recommend creatives, and structure offers that drive action Optimize campaigns regularly for CPL, CPA, and engagement Collaborate closely with our core team to ensure brand and message alignment What We’re Looking For A freelance performance marketer who thrives in high-trust, results-driven environments Proven experience with Google, Meta, and ideally LinkedIn Ads An independent, self-driven professional capable of managing campaigns end-to-end Someone excited by commission-based models with significant earning potential Comfortable using analytics tools, lead tracking, and reporting dashboards Exposure to career development, ed-tech, or recruitment campaigns is an added advantage Commission Model Closure-Based Model (Preferred): You earn a fixed percentage of revenue for every confirmed paid conversion or client acquisition driven by your campaigns. Why Join Us Work on your own terms — full flexibility, no micromanagement Be part of a purpose-driven startup focused on real-world outcomes Build a long-term relationship with potential for future retainers or leadership opportunities Grow with us as we scale across markets and services How to Apply If you're ready to grow with a bootstrapped brand and want to drive meaningful campaigns, send your application to: hr@theclosinggap.net Include: Your strongest platforms and ad skills Samples or performance stats from past campaigns Your proposed commission structure (we're flexible for the right person)