Clinical Coordinator

Role & responsibilities

Detailed duties and responsibilities

Operational-

1. Assist in basic patient history taking and noting patient/do nor history in the software

2. Counsel the patients and the accompanying family members about the benefits and risks of

IVF (IVF or any other investigation / procedure / treatment as advised by the

gynecologist/consultant) transparently to enable the conversion of appropriate cases

3. Provide with details to the patients and the accompanying family member about the formalities & procedures that will be followed in cases of successful as well as failed cases of failure.

4. Financial counseling to the patients for packages and treatment advised to the patients

5. Coordinate and assist in matching the donor and recipient cycle

6. Counseling patients preferring surrogacy and financial counseling

7. Maintain data/records of IVF patients whenever suggested by the consultant e.g. Maintaining

IUI/ICSI pregnancies in the software, Live Birth registry,

8. Monitor the reporting and monitoring mechanisms with respect to the quality at Center and as

per the clinical bench marks defined by NIF

9. To listen and solve the feedback, complaints of the patients in coordination with operations departments

10. Champion adoption of the medical software at the center and input all the required clinical data in the software.

11. Keep track of progress and keep the patients referring OB-GYN Specialists informed at periodic intervals.

12. Assist Operation and Sales & Marketing team in designing patient education, awareness

programs and organize CME programs to Sales Executives and Practicing Doctors

13. Ensure the maintenance of hygiene and cleanliness in order to achieve least number of hospital acquired infections

14. Oversee safekeeping of center medical records and ensure availability at all times for auditing & reference purposes

15. Oversee duty rosters in order to ensure effective utilization of manpower

Key Result Areas

• Completeness of Medical software records
• Internal Stakeholder customer satisfaction Compliance to SOPs
• Patient satisfaction index (feedback)
• % Deviations from regulations as a part of periodic audits

Qualification

or BSMS(Siddha)

Experience

(Indicative)

**Immediate joiners preferred**

Interested candidates can contact - ritti.mondal@novaivffertility.com.

Contact Person- 9163797900