Client Success Associate

Role Overview:
This position involves a combination of sales training, customer acquisition, product promotion, and customer support activities. The successful candidate will work closely with various teams and directly interact with customers to ensure their needs are met and exceeded.

Key Responsibilities:

1. Sales Training and Mentoring:
- Participate in comprehensive sales process training programs. - Receive ongoing mentoring to enhance sales techniques and strategies.

2. Customer Acquisition:
- Proactively identify and reach out to potential customers through telecalling and emailing campaigns. - Develop and execute strategies to expand the customer base.

3. Product Promotion and Sales:
- Effectively promote and sell the companys products and services. - Utilize persuasive communication skills to drive sales growth.

4. Field Sales and Promotions:
- Travel across India with team members to meet clients and conduct sales promotions. - Demonstrate the ability to engage with customers in diverse locations.

5. Reporting and Presentations:
- Create detailed, customized reports to track sales and customer interactions. - Develop and deliver impactful PowerPoint presentations for internal and client meetings.

6. Customer Issue Resolution:
- Act as a liaison between customers and the IT team to resolve technical issues. - Ensure timely and effective resolution of customer concerns.

7. Standardization and Growth Facilitation:
- Develop and implement standards to streamline processes and improve efficiency. - Foster organic growth by identifying and nurturing long-term client relationships.

Skills and Qualifications:
- Excellent communication and interpersonal skills.- Strong analytical and problem-solving abilities.- Proficiency in creating reports and presentations.- Willingness to travel extensively within India.- Ability to work collaboratively in a team environment.

This role is ideal for individuals who are passionate about sales, customer satisfaction, and are eager to contribute to the growth and success of the company.