Salary range - ₹4-6 Lacs p.a + healthcare Remote/India based position ClearQuote offers inspection apps for commercial fleets (and other automotive customers) to help automate damage assessment as a SaaS solution. We're looking for Customer Success Associates to join our growing team and drive customer satisfaction and retention. Overview We have multiple openings for Customer Success Associates supporting customers across UK/EU and US EST timezones. You'll be the primary point of contact for customers, ensuring they maximize value while maintaining exceptional satisfaction levels. Key Responsibilities Build strong relationships with customers and understand their business needs Provide technical support and troubleshooting assistance, identify root cause of issues reported where feasible Monitor customer application usage metrics and identify improvement opportunities Conduct onboarding sessions and training programs as required Collaborate with Product, Engineering teams to advocate for customer needs Track and report on key customer success metrics Maintain SLAs (response and issue resolution) Support maintenance of web user guides Required Qualifications Excellent English communication skills - written and verbal Regional timezone availability - UK/EU or US EST business hours SaaS experience - previous 1-2 years customer-facing role at a SaaS product/ tech services company Technical proficiency - hands-on experience using MongoDB Compass or equivalent, SQL Customer-centric mindset - genuine interest in helping customers succeed Automotive industry interest - enthusiasm for the automotive sector Preferred / Bonus qualifications SMB customer experience - working with small to medium-sized businesses in UK / EU / US Automotive customer experience - supporting dealers, fleets, logistics companies Experience with CRM systems and customer success platforms Proven track record of managing customer relationships and driving retention Whats on offer Competitive pay and stock options Opportunity to work with cutting-edge automotive technology Professional development and career growth opportunities Remote work arrangements

About the job: Key Responsibilities: 1. Serve as the main point of contact for assigned customers, building strong relationships and ensuring their success with our platform 2. Support the customer onboarding process and customer account setup, and ensure they derive value as quickly as possible 3. Provide timely and effective technical support via email and video conferences 4. Troubleshoot customer issues, which may involve testing APIs, examining JSON structures, querying the database, testing the application, setting up customer accounts, etc. 5. Collaborate with the product and engineering teams to escalate bugs and feature requests 6. Create and maintain customer-facing documentation/user guides and educational resources (familiarity with gitbook or similar applications) 7. Track customer interactions and maintain detailed records 8. Track customer usage and identify issues, if any (e.g., reduced engagement or usage) before churn occurs What we offer: 1. Competitive compensation package including ESOPs and health cover 2. Remote work environment 3. Opportunity to shape customer success practices at a growing startup 4. Collaborative team culture focused on constant improvement and customer satisfaction 5. Professional development opportunities and continuous learning 6. The chance to contribute to cutting-edge technology in the automotive space Who can apply: Only those candidates can apply who: have minimum 1 years of experience Salary: ₹ 4,36,000 - 6,60,000 /year Experience: 1 year(s) Deadline: 2025-08-06 23:59:59 Other perks: 5 days a week, Health Insurance Skills required: SQL, MongoDB, MS-Excel, JSON, NoSQL, REST API, Technical Support, English Proficiency (Written) and Effective Communication Other Requirements: 1. Experience in a similar customer success or technical support roles, preferably in an early-stage B2B SaaS startup environment 2. Technical proficiency, including: 3. Extremely proficient in MS Excel (including pivot tables, VLOOKUP/XLOOKUP functions, data analysis) 4. API testing and troubleshooting 5. Familiarity with MongoDB (Studio 3T, MongoDB Compass or equivalent tools) 6. Basic SQL querying 7. Understanding JSON structures and data formats 8. Own an Android or iOS smartphone for testing and demonstrating our mobile applications 9. Excellent written and verbal communication skills 10. Ability to explain technical concepts to non-technical stakeholders 11. Strong problem-solving skills and attention to detail 12. Availability to work in either the UK/EU timezone or the US (EST, CST) timezone 13. Interest in the automotive industry and its technological advancements 14. Self-motivated with the ability to work independently in a remote environment 15. Experience with Freshdesk or similar customer support platforms 16. Background in QA/testing for B2B SaaS products 17. Experience with creating technical documentation or knowledge base articles About Company: Our mission is to make vehicle inspections simple, efficient, and accurate using technology. ClearQuote app uses computer vision to automatically assess damages on vehicles based on images and generate a repair estimate and condition report. Customers across India, Australia, the Middle East, the UK, and Europe. We intend to grow our business with a specific focus on commercial fleets in the UK and Europe in the coming year (2024).