Role Overview Responsible for maintaining and expanding relationships with significant clients, ensuring their needs and expectations are met, and acting as the key interface between the customer and internal teams. The role involves both developing existing accounts and generating new business opportunities Key Responsibilities Develop trust relationships with a portfolio of major clients to ensure loyalty and prevent defection to competitors.Acquire a thorough understanding of key customer needs and requirementsExpand relationships with existing customers by proposing solutions that meet their objectivesEnsure correct products and services are delivered to customers in a timely mannerServe as the communication link between key customers and internal teamsResolve issues and complaints to maintain client trustGenerate new sales and business opportunitiesPrepare regular progress reports and forecasts Additional Clari5-Specific Duties Create revenue strategies, account plans, and business processes for dedicated account managementWork closely with partners/clients to deliver on revenue targetsAdvise and influence customers using consultative selling techniques and relevant campaignsExecute high-quality discussions with customer IT business leaders to influence strategyContinuously develop accounts for repeat business and proactively seek new opportunitiesMap key players and determine/document sales strategies for new initiativesDevelop understanding of political relationships and their impact on buying behavior Required Skills & Experience Proven experience as a key account manager or in business development, preferably in IT, banking, or BFSI sectorExperience in sales and providing solutions based on customer needsStrong communication and interpersonal skills; ability to build relationships at all organizational levelsExcellent organizational, problem-solving, and negotiation skillsAttention to detail, analytical mindset, and ability to work in a fast-paced environmentAbility to influence customer decisions and develop ROI frameworksLeadership skills for motivating teams Education/Qualifications Bachelor’s degree in Business Administration, Sales, Marketing, or a related field is preferred.MBA or equivalent is an advantageCandidate should have overall experience of (7-15yrs) yrs of experience. And preferably into Account Management or have worked in clients facing roles for at-least 5yrs. Key Attributes Team player with a keen eye for detail and problem-solving skillsHigh motivation and adaptability to changing environmentsAbility to juggle multiple responsibilities and work across geographiesSuperior communication and presentation skills Reporting/Deliverables Regular reports on account progress, sales forecasts, and key account metrics for internal and external stakeholders

Senior Presales Consultant – Join the Mission to Stop Financial Crime Locations: Bangalore | Gurgaon | Mumbai At Clari5 , we protect 1 billion banking customers across 15 countries , helping the world’s leading financial institutions fight financial crime in real time. Our AI- and ML-powered fraud prevention platform is redefining how banks think about risk. As a Senior Presales Consultant , you won’t just pitch software—you’ll help clients visualize the future of secure banking. You’ll be the critical bridge between technology and business , shaping complex solutions that prevent fraud before it happens. This is your chance to join a category leader , work alongside visionary banking teams, and help global banks protect what matters. What You’ll Do: 💡 Become a Trusted Advisor: Develop deep expertise in Clari5’s fraud and risk solutions and how they solve real-world banking challenges. Understand our customers’ environments and consult them with insights that truly matter. 🎯 Drive Strategic Sales Success: Partner with Sales to develop tailored solution strategies. Deliver impactful demos and presentations that win hearts, minds—and deals. Handle technical objections with confidence and precision. 🛠️ Design Solutions That Matter: Craft customized solution architectures and proofs of concept that show clients what’s possible. Contribute to winning RFPs with sharp, technically sound responses. 🤝 Engage Banking Leaders: Build strong, consultative relationships with client stakeholders. Conduct needs assessments and translate them into solution narratives. 📣 Collaborate Across Teams: Channel customer feedback to product and engineering teams for continuous innovation. Work with marketing to co-create technical content, case studies, and whitepapers. 🌱 Lead & Mentor: Coach junior team members, share best practices, and run internal enablement sessions. What You Bring: ✔️ 6–12 years of presales or solution consulting experience in banking or FinTech ✔️ Deep understanding of core banking, fraud management, or AML solutions ✔️ Strong storytelling and presentation skills—you bring ideas to life ✔️ Proven track record of supporting large enterprise deals and driving value conversations ✔️ Experience with RFPs, solutioning, and technical documentation ✔️ Ability to work seamlessly with cross-functional teams in a dynamic environment ✔️ Willingness to travel for client meetings and key engagements ✔️ Bachelor’s degree required; Master’s preferred Why Clari5? 🔒 Work on mission-critical solutions that protect economies and people 🌍 Engage with the top banks across 15 countries 🚀 Help shape the future of real-time, AI-powered fraud prevention 🎯 Join a high-performance team where your impact is visible, every day 📧 Ready to help banks outsmart financial crime? Send your profile to: asha.r@customerxps.com

Should be a team player with a keen eye for detail and problem-solving skills. Primary responsibility is to build programs as per the goal including implicit needs with required efficiency. Responsibilities Looking for an individual contributor with hands-on development experience. Writing and implementing programs that work as per specifications Ensure they maintain a good balance between efficiency and readability. Unit testing and evaluating new programs. Identifying areas for modification in existing programs and subsequently developing the modifications/changes. Developing quality assurance procedures. Troubleshoot, debug and upgrade existing software. Qualification Bachelor’s degree in computer science or higher. Required Skills 2+ years of working experience in the software industry. Good hands-on experience of Java, Spring boot, Security & UI. Knowledge of coding languages (e.g. Java, JavaScript, Golang) and frameworks/ systems (e.g. Git/SVN). Experience with Relational databases or ORM frameworks like hibernate, kafka, redis. Experience working with container technology. The ability to learn new technologies quickly. An analytical mind – should enjoy problem solving Good communication skills – both written and verbal. Attention to detail and desire to probe further into data

As a Systems Support Engineer at our globally expanding team, you will be an integral part of a dedicated group focused on providing exceptional support for our cutting-edge real-time product. Your role will involve efficiently resolving technology and functional issues across all products, taking ownership of user problems, and following established processes to ensure timely resolutions. You will play a key role in maintaining our high standards of customer service and technical support. Your responsibilities will include providing first-tier phone and email support, proactively addressing user issues, adhering to support request processes, reporting critical business impact issues, escalating unresolved problems to the appropriate teams, and logging all calls in the ticketing system. You will also be responsible for keeping users and management informed during downtimes, expanding your knowledge of organizational software and hardware, troubleshooting customer issues, and preparing accurate reports. To excel in this role, you should have experience in customer support within an enterprise software environment, familiarity with Linux or UNIX administration, hands-on experience with web servers like Apache and databases such as SQL Server or MySQL, proficiency in scripting languages, and exposure to ticketing tools like Jira or Freshdesk. Additionally, you should be willing to work shifts, be on call, and put in extra hours when necessary. Strong communication skills, a fast learning ability, a collaborative approach to problem-solving, and a customer-focused mindset are essential for success in this position. Preferred qualifications include flexibility with rotational shifts, exposure to client sites, and experience in the financial services or banking industry. A bachelor's degree or equivalent combination of education and experience is required for this role. Join our team and be part of a category leader in Financial Crime Risk Management Systems. Our innovative approach to combating financial fraud using AI technology has earned global recognition, and we are looking for dedicated professionals to help us continue our mission of providing top-tier support to our valued clients.,

Role Overview We are looking for a dynamic and results-driven Product Manager with a strong background in BFSI and a proven track record in product lifecycle management . The ideal candidate will have hands-on experience in client interactions, product strategy, and market analysis . Exposure to the fraud prevention and risk management domain is a plus. Key Responsibilities Product Strategy & Roadmap: Define and drive the product vision, strategy, and roadmap based on market needs and business goals. Client Engagement: Act as a bridge between customers and internal teams to gather requirements, understand pain points, and deliver client-centric solutions. Cross-functional Collaboration: Work closely with engineering, sales, marketing, and customer success teams to ensure seamless execution of product features and enhancements. Market Research & Competitive Analysis: Stay updated with BFSI industry trends, fraud detection techniques, and regulatory requirements to build a competitive product. Product Development & GTM (Go-to-Market): Lead the product development lifecycle from concept to launch, ensuring timely delivery and adoption. Stakeholder Management: Communicate effectively with internal and external stakeholders, ensuring alignment on product priorities and business objectives. Data-Driven Decision Making: Leverage analytics and customer feedback to iterate and improve product offerings. Key Requirements Experience: Minimum 5 years in Product Management, preferably in a BFSI-focused organization. Client-Facing Exposure: Strong experience in engaging with banks, financial institutions, and fintech clients to understand their needs. Industry Expertise: Deep understanding of the BFSI ecosystem, regulatory landscape, and financial technology. Fraud Risk Management (Preferred): Prior experience in fraud detection, transaction monitoring, or financial crime prevention is an added advantage. Technical Knowledge: Understanding of API integrations, banking core systems, risk analytics, and digital banking solutions is beneficial. Communication & Leadership: Strong ability to present, negotiate, and drive consensus among cross-functional teams. Why Join Us? Opportunity to work on cutting-edge fraud prevention & risk management solutions. Collaborate with leading banks & financial institutions on next-gen digital banking products. Fast-paced, innovation-driven environment with career growth opportunities.

We are seeking an experienced Implementation Project Manager to take charge of and execute enterprise-scale application implementation projects for our esteemed clients, primarily leading Banks in India and other regions. As the Project Manager, your primary responsibility will be ensuring successful and timely delivery of solutions with a strong emphasis on quality and consistency. Collaborating closely with both our internal team and the client's team, you will play a crucial role in defining functional requirements, documenting solution designs, and specifying requirements for custom coding, integrations, and reports. Your expertise in Database Management (Oracle/ MS SQL) and Core Banking applications will be essential, along with a solid background in project planning, management, and documentation. Key Responsibilities: - Define functional requirements and document solution design in collaboration with project teams. - Specify requirements for custom coding, integrations, and reports, and assist QA in creating test cases. - Ensure seamless integration of our application with the client's system, resolving any arising issues. - Oversee installation, configuration, integration, testing, training, and documentation processes. - Monitor project milestones, manage scope, timeline, budget, and deliverables effectively. - Implement stakeholder and team management best practices. - Obtain client sign-off for key project milestones. Qualifications: - Minimum 2 years of experience in leading enterprise-scale banking product implementations. - At least 4 years of experience in product development, implementation, training, design specification, and system configuration. - Proficient in stakeholder management, collaboration, and project task completion. - Strong verbal, written, and presentation skills. - Additional skills in Financial Services or Banking applications are advantageous. - Self-motivated, results-oriented, and committed to high standards and continuous improvement. - Ability to take ownership, drive actions to closure, and contribute effectively as a team player. Education: - Graduates / Post Graduates, preferably in engineering from reputed institutions. - 7-12 years of industry experience. Join our esteemed organization that has been recognized as a Category Leader in Financial Crime Risk Management Systems and awarded for Best Fraud Detection Product. We take pride in redefining real-time, cross-channel banking Enterprise Fraud Management using cutting-edge AI technologies. Be a part of our innovative journey and contribute to securing global banking transactions with our flagship product Clari5.,