Chat Support Executive

Job Title: Customer Success Associate – Blended Process (Voice + Chat)

Company: Transcom
Client: Vivint Smart Home
Location: Gurugram – Udyog Vihar, Sector 18
Work Mode: Work From Office (WFO)
Openings: 50 Positions

Job Summary:

We are hiring Customer Success Associates for the Vivint Smart Home (Blended Process) at Transcom, Gurugram. If you have experience in tech support, excellent communication skills, and a passion for resolving customer issues, this is the role for you!

Key Responsibilities:

• Handle inbound/outbound customer interactions via voice and chat
• Troubleshoot smart home devices and technical issues remotely
• Guide customers through setup, configuration, and basic troubleshooting
• Maintain accurate logs and resolve customer concerns professionally
• Meet KPIs including quality, CSAT, and first-call resolution

Eligibility Criteria:

• Education: Graduate or Undergraduate
• Experience:
• Minimum 6 months of international BPO experience
• Tech support experience and troubleshooting knowledge is mandatory
• Skills Required:
• Excellent communication in English (spoken and written)
• Strong technical aptitude and problem-solving skills
• Familiarity with smart devices or technical products is a plus

Job Details:

• Profile: Blended Process (Voice + Chat – Customer + Tech Support)
• Position: Customer Success Associate
• Salary: ₹25,000 – ₹31,000 CTC
• Incentives: ₹8,000 – ₹10,000 per month (performance-based)
• Shifts: 24/7 Rotational
• Working Days: 5 Days Working | Rotational Weekly Offs
• Rounds: HR Round > Ops Round > Versant (C1 Level – US Voice)
• Benefits:
• Both Side Cabs
• Structured training and growth opportunities

Work Location:

Plot No. 76 A, Phase IV, Udyog Vihar, Sector 18, Gurugram, Haryana – 122016

Hiring Zone: Only candidates within 20 KM radius of the office are eligible

Ready to support a global smart home brand? Apply now and become a part of our growing team!

Job Types: Full-time, Permanent, Fresher

Pay: ₹25,000.00 - ₹31,000.00 per month

Benefits:

• Provident Fund

Application Question(s):

• Do you have a minimum of 6 months of international BPO experience in tech support, live within 20 KM of Udyog Vihar, are available to join immediately, and comfortable with the offered salary package of ₹25K–₹31K CTC + ₹8K–₹10K incentives?
• Are you comfortable working in a blended process (voice + chat) that involves technical support, troubleshooting smart devices, and handling 24/7 rotational shifts from our Gurugram office?

Experience:

• Technical support: 1 year (Required)

Work Location: In person

Expected Start Date: 14/07/2025