Key Responsibilities:- Contributes to team effort by accomplishing related results as needed. Maintains inventory by checking merchandise to determine inventory levels; anticipating customer demand. Prepares sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions. Retaining to the existing or new customers Communicate with the customer and sell with the complete product description Influencing and selling jewellery Addressing all customer queries Following up with the customers Ensure that the store is clean, safe and presentable for customers Maintain and monitor store inventory Coordinating with inter departmental personnel Skills:- Communication- Excellent spoken & written communication skills in English & regional language. Computer operating knowledge. Good knowledge of ‘Point of Sale’ system (POS)/ERP/SAP. Excellent in Excel / spreadsheet Should be :- Enthusiastic, Passionate Seller, Posses Interpersonal skills. Have Analytical Approach and should be a problem solver. Good in People management and Conflict management. Organised and willing to take Ownership and drive team. Knowledge of :- Knowledge of handling Retail Store Operations Selling & customer service Good knowledge of Jewellery - Gold, Diamond, Platinum and Silver will be an added advantage MIS Reporting Experience:- Minimum 4-5 years of relevant experience in front-end retail operations as Asst.Manager/Store Manager. Preferably with an established Retail Brand. Experience in handling customer queries & grievance handling.

Jewellery Consultant - CaratLane Customer Management and Counter Sales. Meet & exceed daily, weekly, and monthly sales targets. Engaging with customers to build relationships. Reach out to potential customers and get them to stores. Ensure high quality customer experiences and representation of the brand values. Implementation of defined standard operational procedures to ensure compliance (full training provided). Ensure you have sound product knowledge of the entire stock range (full training provided). Go the extra mile to meet monthly targets through up-selling Experience in Jewellery industry will be added advantage

1. Product Knowledge: Understand CaratLane's jewelry collections, designs, and certifications to effectively communicate with customers. 2. Customer Understanding: Listen to customers' needs, preferences, and budgets to provide personalized recommendations. 3. Building Rapport: Establish trust and rapport with customers through excellent communication and interpersonal skills. 4. Showcasing Products: Effectively display and showcase jewelry pieces, highlighting their features, quality, and craftsmanship. 5. Handling Objections: Address customer concerns about price, design, or quality with confidence and provide suitable alternatives. 6. Upselling and Cross-Selling: Identify opportunities to suggest complementary products or upgrades, enhancing the customer's shopping experience. 7. Negotiation Skills: Engage in constructive price discussions, offering discounts or promotions when applicable. 8. Closing Sales: Confidently finalize sales, ensuring customer satisfaction and meeting sales targets. 9. After-Sales Service: Provide exceptional post-purchase support, addressing queries and concerns to build customer loyalty. 10. Staying Updated: Stay informed about new collections, promotions, and industry trends to stay competitive and provide customers with the latest options. These skills can be applied in both store and field sales settings to drive sales growth

Knowledge 1. Knowledge in front-end retail operations 2. Selling & customer service 3. Basic knowledge of Jewelry – Gold, Diamond, Platinum and Silver will be an added advantage Skills (Specific job skills required forthis job) 1. Communication - Excellent verbal communication in English(Mandatory) & regional language. 2. Basic computer operating knowledge 3. E-mail communication Experience (Specific type or amount of experience) 1. 1 - 3 years of relevant experience in front-end retail operations. Preferably with an established Retail Brand 2. Freshers with high level of communication skills and attitude to serve customers Your KRA/KPI 1.Attend and assist the customers at store and provide adequate product knowledge 2.Influencing and selling jewellery 3.Maintain high VM standard at store 4.Addressing all customer queries 5.Following up with the customers 6.Ensure that the store is clean, safe and presentable for customers 7.Completing payment transactions; preparing merchandise for delivery. 8.Retaining the existing or new customers 9.Maintain and monitor store inventory 10.Coordinating with inter departmental personnel

Jewellery sales executive

Knowledge (knowledge gained in the past relevant to this requirement) 1. Knowledge in front-end retail operations 2. Selling & customer service 3. Basic knowledge of Jewellery - Gold, Diamond, Platinum and Silver will be an added advantage Skills (Specific job skills required for this job) 1. Communication - Excellent verbal communication in English(Mandatory) & regional language. 2. Basic computer operating knowledge 3. E-mail communication 4. Basic knowledge of ‘Point of Sale’ system (POS) Experience (Specific type or amount of experience) 1. 1 - 3 years of relevant experience in front-end retail operations. Preferably with an established Retail Brand 2. Freshers with high level of communication skills and attitude to serve customers Your KRA/KPI 1. Attend and assist the customers at store and provide adequate product knowledge 2. Influencing and selling jewellery 3. Achieve Revenue targets - Monthly / Seasonal 4. Maintain high VM standard at store 5. Addressing all customer queries 6. Following up with the customers 7. Ensure that the store is clean, safe and presentable for customers 8. Completing payment transactions; preparing merchandise for delivery. 9. Retaining the existing or new customers 10. Maintain and monitor store inventory 11. Coordinating with inter departmental personnel 12. Working on POS, ERP system, Magento et

Eligibility Criteria Education, Certificate (Relevant education, achievement & certification) Any bachelor degree is mandatory MS Office certification / part of curriculum Knowledge (knowledge gained in the past relevant to this requirement) Knowledge in front-end retail operations Selling & customer service Basic knowledge of Jewellery - Gold, Diamond, Platinum and Silver will be an added advantage Skills (Specific job skills required for this job) Communication - Excellent verbal communication in English(Mandatory) & regional language. Basic computer operating knowledge E-mail communication Basic knowledge of ‘Point of Sale’ system (POS) Experience (Specific type or amount of experience) 1 - 3 years of relevant experience in front-end retail operations. Preferably with an established Retail Brand Freshers with high level of communication skills and attitude to serve customers

Job Opportunity: Retail Sales Executive at Carat Lane - India’s No. 1 Online Jewelry Company Carat Lane is India’s largest online jewelry company. Since 2016, they have entered into a strategic partnership with Tanishq (the country’s largest branded jewelry retailer) wherein Tanishq owns over 65% of Carat Lane stake. Carat Lane now has over 350 retail stores across the country and has established itself as the only omni-channel branded jewelry company. Carat Lane Ranchi store is currently looking for a dynamic, hard working individual who is keen to learn and enjoys working in a challenging and professional environment. Working hours: 10:30 am – 8:30 pm Highlights - Training on retail and jewelry by experienced industry trainers - Word class training tools and material - Support and exposure to ERP systems - Interaction with a premium young demographic profile of customers - Store located in a premium locality in Ranchi - Competitive package with additional achievement incentives Job Responsibilities - Maintenance of stock – opening, closing and care of the same - Interaction with customers at store as well as through telecalling and other events - Ability to grasp and possess excellent communication skills - Ability to create a need for the product for the customer - Strict adherence to schedules - Someone who has the right passion towards sales and service - Flexibility and adaptability and willingness to stretch for extended working hours Candidate Profile: We are looking for an individual who thrives on working in a professional environment and eager to contribute to the growth of the company. Carat Lane vision is to partner with the expertise of Tanishq and cater to the mid-age, modern woman (25 to 45 years of age) who likes to accessorize as well as bridge the gap for unique, contemporary modern jewelry design in India for self use as well as gifting. Minimum Qualification Required: - Bachelor Degree in Arts/ Commerce/Science