Supervises the day-to-day activities of a team of customer service advisers in a customer service operation. Job title: Team Manager - Reprography Job Description: Knowledge and experience in a similar setup managing 15 or more FTE's. Understanding of the e-commerce world and how retail web operation functions. To deliver business results through effective and efficient management of team members. Individual will be required to review & enhance team performance through continuous improvement of operational staff in areas such as process & skills, eventually leading to high employee and client satisfaction. Skills & Knowledge Should have good Adobe Photoshop knowledge. Proficiency with computers specially MS excel and PowerPoint Strong communication skills Knowledge of online retail or working in an online retail environment (Preferred) Excellent data management and reporting skills Focus on self and team performance Client and customer focus Developing and leading others To participate and lead project calls with onshore/offshore stake holders. Strong analytical skills and data-driven thinking Manage multiple stakeholders simultaneously Incident Management Location: Pune , India Time Type: Full time Contract Type: Permanent

To create better outcomes within a team in the provision of full lifecycle day to day administration services for all clients, scheme members, and their dependents. Job title: Executive - Insurance Job Description: Work towards overall goals of the team in achieving excellent customer service in line with procedural and Service Level requirements, processing Change of Address, Name, Gone Aways, Outstanding premium letters and providing Valuation, Quotation and Projections, General Policy Details, General Policy Amendments / Corrections, Wakeup Packs / Ad-hoc Packs, Record Mismatch / Suspense corrections, Dealing with Multiple Exception reports Be available to answer member queries within the agreed SLA targets across multiple communication channels Adhere to Quality Management Systems and comply with regulations and policies from Capita and relevant regulatory bodies Take ownership of personal and performance development undertaking all relevant training courses, including Mandatory e-learning, to improve and retain pensions and internal systems knowledge and capability Identify and report risks, complaints, and breaches immediately / within deadlines, to line management and/or the Operational Risk & Compliance Department Location: Pune , India Time Type: Full time Contract Type: Permanent

As a Senior Developer you will be working in an agile team headed up by a Lead Developer and a Project Development Manager, working alongside other developers to deliver quality solutions across a variety of technologies in CCX to a busy Customer Contact Centre. As a passionate developer you'll have a keen mindset to learn and improve our systems, you'll enjoy working as part of a team, you'll be comfortable with supporting the ongoing improvement of legacy systems, as well as transitioning these legacy systems into modern technologies and tooling. You'll be required to understand and interpret technical specifications, and turn them into working code, using a mix of technologies. Job title: Senior Software Consultant Job Description: Responsibilities With exceptional coding and analytical skills you'll have strong commercial experience in .NET framework, C# and developing with SQL Server. You'll also have exceptional design skills for back-end systems architecture and front-end knowledge of MVC, Javascript & React. Experience in mentoring Junior Developers on development methodologies and optimization techniques Highly organised, you'll be able to provide detailed estimates for technical solutions. You'll also be motivated with the ability to take ownership of projects and quickly identify and resolve any issues. You'll have impressive experience of thriving in a fast-paced technical environment and working to challenging deadlines. You'll also be able to build and maintain productive relationships within your team and across the business. Experienced working to the Agile and Scrum framework, working on AzureDevOps (ADO) as your main platform Passionate for best design and coding practices and a desire to develop innovative new ideas A team player who thrives in a fast paced, busy, and challenging environment Well-balanced analytical skills, able to confidently present technical information in a structured and logical manner Work on AI tools such as Microsoft CoPilot or other AI to improve productivity, quality and reduce tech wastage Essential Criteria C#, .NET Framework, SQL Server, Javascript TFS, GIT, CI/CD, Source Code Control Experience of Unit testing frameworks such as NUnit, Jasmine, Specflow, Cucumber Debugging tools such as Fiddler, Postman Experience in building Microservices ReactJS Redux Typescript HTML5, CSS3, JEST. Client-side scripting experience Knowledge on Microservices Experience Microsoft Azure Energy and drive willing to work long hours when required Staying power maintains personal motivation over the long haul Team player Able to demonstrate commercial experience designing enterprise IT solutions. Excellent communicator to both technical and non-technical staff Proven ability to interpret technical documentation, architectures and functional specifications. Knowledge of interoperability technology (e.g. web services, message-oriented middleware, service-oriented bus). Desirable Criteria Excellent knowledge of Usability, coding, accessibility and Web Standards. Content Management tools Help Site Content, Zendesk Guide. Javascript frameworks such as Angular, Vue Knowledge of MQSeries and/or IBM Mainframe technologies would be advantageous Location: Pune , India Time Type: Full time Contract Type: Permanent

The Resourcing Assistant represents Capita throughout the hiring process and upholds the highest levels of candidate engagement and experience. The Resourcing Assistant works closely under the direction of the Resourcing Delivery Manager and will often support the Resourcing Specialist group. The focus of the role is to actively support candidates and the Resourcing Specialist in hiring entry level talent to the business through face to face, online, and verbal contact from the start to the end of the hiring process to provide an exceptional end to end recruitment and candidate experience within their designated business division or location Job title: Apprentice Job Description: Responsible for providing an exceptional candidate support during the hiring process Understands best practice relating to Diversity & Inclusion to help cultivate the right culture where difference is respected and encouraged Work closely in collaboration with the Resourcing Shared Services teams in Mumbai and South Africa Has strong communication skills that enables a strong rapport with candidates to establish rapport, trust and a sense of credibility Provide timely and accurate support to the Resourcing Specialist and Resourcing Manager Works as part of one delivery team creating a collegiate and collaborative team dynamic Responsible for ensuring process and data compliance in Workday ensuring that this is the system of record and to ensure risk around personal and sensitive data is minimized Responsible for ensuring that offer documentation is sent to candidates within the agreed timescale either directly or with support from Resourcing Shared Services Ensure adherence to processes in relation to the legal right to work and pre-employment screening Location: Mumbai , India Time Type: Full time Contract Type: Third Party Vendor

. Responsible for collation / preparing the draft monthly flash, Executive committee and Board pack . Ensuring the month-end reporting is effective to deliver quality reporting within deadlines . Preparation and maintenance of the monthly reporting and forecasting timelines / communications . Develop a collaborative relationship with Divisions / Business Units to understand their actual trading performance versus comparators (budget / prior year) and understand the drivers of their latest outturn reforecast . Increase the understanding and use of functional reporting and direct / indirect analysis to improve the understanding of the Group's cost base . Be proactive in supporting the wider Management Reporting and Financial Planning & Analysis teams outside of peak month end reporting requirements . Other ad hoc group management reporting duties Job title: Manager - Finance Job Description: Responsible for collation / preparing the draft monthly flash, Executive committee and Board pack Ensuring the month-end reporting is effective to deliver quality reporting within deadlines Preparation and maintenance of the monthly reporting and forecasting timelines / communications Develop a collaborative relationship with Divisions / Business Units to understand their actual trading performance versus comparators (budget / prior year) and understand the drivers of their latest outturn reforecast Increase the understanding and use of functional reporting and direct / indirect analysis to improve the understanding of the Group's cost base Be proactive in supporting the wider Management Reporting and Financial Planning & Analysis teams outside of peak month end reporting requirements Other ad hoc group management reporting duties Location: India - Mumbai - Vikhroli West , India Time Type: Full time Contract Type: Permanent

This role requires a confident and outgoing individual, who will be a key finance team member. The person must be willing to build strong relationships and must be comfortable providing both support and challenge to the business leads. Job title: Deputy Manager - Finance Job Description: Business Partnering with Sales and Operational leads in the Business. This will involve significant daily interaction with colleagues to provide accurate forecasting as well as understanding the key financial implications of the actions of the business. Produce accurate forecastsofcosts andbenefits. Revenue assurance and associated query resolution. Leading the budgeting and forecasting exercise, periodic review of performance against targets and ensure that the key drivers of variances are explained. Supportthe businesswith necessary management and financial information as part of their growth plans. Detailed analysis of resource utilisation, FTE mix, rate card, overheads and other cost ledgers. Produce accurate and timely monthly reporting, ensure accurate representation of the P&L, manage month end closure, reconciliations of Working capital (WIP, DI, Accruals and Prepayments), and maintain cash flow reconciliations. Deliver monthly and ad-hoc reporting as per deadlines / requirements. Provide pricing and business case supporton need basis. Assist financeteam in streamlining existingprocesses anddesigning new reports and processes where necessary.Be proactive in providing feedback and ideas to develop and improve overall finance process Location: Mumbai , India Time Type: Full time Contract Type: Permanent

The Resourcing Assistant represents Capita throughout the hiring process and upholds the highest levels of candidate engagement and experience. The Resourcing Assistant works closely under the direction of the Resourcing Delivery Manager and will often support the Resourcing Specialist group. The focus of the role is to actively support candidates and the Resourcing Specialist in hiring entry level talent to the business through face to face, online, and verbal contact from the start to the end of the hiring process to provide an exceptional end to end recruitment and candidate experience within their designated business division or location. Job title: Intern Job Description: Responsible for providing an exceptional candidate support during the hiring process Understands best practice relating to Diversity & Inclusion to help cultivate the right culture where difference is respected and encouraged Has strong communication skills that enables a strong rapport with candidates to establish rapport, trust and a sense of credibility Provide timely and accurate support to the Resourcing Specialist and Resourcing Manager Works as part of one delivery team creating a collegiate and collaborative team dynamic Responsible for ensuring process and data compliance in Workday ensuring that this is the system of record and to ensure risk around personal and sensitive data is minimised Responsible for ensuring that offer documentation is sent to candidates within the agreed timescale either directly or with support from Resourcing Shared Services Ensure adherence to processes in relation to the legal right to work and pre-employment screening Location: Mumbai , India Time Type: Full time Contract Type: Contractor Agency