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Call Centre Agent

Shaapa Commerce Private Limites

0 years

0 Lacs

Rohini, Delhi, Delhi

Posted:1 month ago| Platform: SimplyHired logo

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Skills Required

In-person

Work Mode

On-site

Job Type

Full Time

Job Description

About Us: We are a growing e-commerce company with multiple online stores selling phone cases, jewellery, phone accessories, and more. Our business thrives on customer satisfaction, and we are looking for Call Center Executives to join our team and handle customer interactions effectively. Job Responsibilities: As a Call Center Executive, you will handle three types of call processes: Order Confirmation Calls – Contact customers who have placed orders to confirm details and ensure a smooth fulfillment process. Abandoned Cart Recovery Calls – Reach out to customers who left items in their cart and persuade them to complete their purchase. NDR (Non-Delivery Report) Calls – Assist customers whose orders were not delivered, understand their concerns, and take necessary actions to ensure successful delivery. Key Duties: ✅ Call customers to confirm and verify order details. ✅ Persuade potential customers to complete their pending orders. ✅ Understand customer issues related to undelivered orders and coordinate resolutions. Job Types: Full-time, Permanent Pay: ₹9,999.93 - ₹20,000.00 per month Work Location: In person Expected Start Date: 09/06/2025

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Call Centre Agent