Position Title: Operations ManagerDivision: OperationsReports To: General Manager SUMMARY OF POSITION The Operations Manager for the Simulator Centre based in Mumbai/ other locations will be responsible for ensuring smooth internal operations of the training centre. Role is to provide oversight and adherence to annual budget, maintaining operational excellence, ensuring customer satisfaction & enhancing employee relations. The incumbent will focus on meeting regulatory compliance standards, fostering a high-performing team and managing the facility and administration. Major Role and Responsibilities[Operations Management]Oversee day-to-day operations of the Simulator Centre, ensuring smooth functionality of facilities and equipment.Establishes and maintains credible, professional relationships with clients, internal business lines, and external vendors.Manage resources effectively to achieve operational and financial targets.Working cross-departmentally with a wide range of stakeholders to ensure that all operations are aligned with organizational objectives.Analyzing data and trends to identify opportunities for process improvement and cost savings.Raises and tracks issues and conflicts, remove barriers, resolve issues of medium complexity involving stakeholders and escalate to appropriate level when required.Ensure seamless customer experiences, aiming for a near-perfect Net Promoter Score (NPS). [Regulatory and Compliance Oversight]Ensure adherence to all regulatory requirements related to training and simulator operations.Host and manage inspections or audits conducted by relevant authorities, addressing any observations or recommendations effectively.Uphold Company’s health and safety guidelines and enforce compliance. [Customer Experience Management]Proactively address customer needs and expectations to build long-term relationships.Implement feedback mechanisms to continuously enhance the customer journey. [Team Leadership and Development]Contribute to build a high performing and harmonized team to ensure seamless business execution, reinforce positive morale, and uphold company values.Identify skill gaps and provide training and development opportunities to enhance team capabilities.Foster a culture of collaboration, innovation, and accountability. EDUCATIONAL QUALIFICATIONSBachelor’s degree in aviation management or similar field (Master’s degree preferred)RELEVANT EXPERIENCE10-12 years in an operational and management role preferably in aviation or related field Job Specific CompetenciesLeadership: Exercise team leadership to motivate internal team members for better performanceConflict Management: Able to resolve conflicts between departments or individualsCommunication: Deliver clear communication to internal staff and external vendorsOwnership: Stay calm under unforeseen circumstances and pressureDecision Making: Able to think flexibly, develop alternative solutions, and handle uncommon problemsBusiness acumen: Know the appropriate business tone and manner towards internal and external stakeholders

Job Purpose: Managing a portfolio of specialist functions within the Corporate Secretariat, the Secretary has responsibility for developing and sustaining a platform for excellence in Corporate Governance, as well as overseeing all legal, regulatory and compliance issues. Job Responsibilities: Governance, Compliance and Internal Control Ensure that the Board of Directors and each of their Committees conduct their business in compliance with applicable legal and regulatory frameworks and associated codes of governance and practice •Ensure good information flows within the Board and its committees and between senior management •Ensure the preparation, distribution and presentation of the annual report; •Make available, where appropriate, for inspection: o A copy of the current constitution of the Company o A copy of the latest annual accounts and any report of the auditor on those accounts o A copy of the latest annual report o A copy of the latest information as to the forward planning of the Board •Ensure that arrangements are in place for the safe custody and application of the Common Seal convening and servicing annual general meetings (AGM)/meetings (producing agendas, taking minutes; conveying decisions etc) •providing support to committees and working parties such as the Board of Directors etc • handling correspondence before and after meetings •ensuring policies are kept current, are approved, and that company members are aware of their implications, eg legal •Filling of statutory forms including other filling like XBRL, RBI and collating information All Compliances with respect to Companies Act 2013. • keeping a register of shareholders and liaising with them on behalf of the company. • Maintaining current awareness about company law • Coordination with corporate team for all the compliances and ensure completeness. • Provide specialist advice and guidance to management on all matters of governance, legality, risk, compliance and business conduct and will manage and reconcile conflicting views in relation to governance issues Board Support Devise and ensure that Procedures for the Conduct of Board Business are complied with; • Manage business arrangements in support of the effective operation of the Board of Directors and ensure good information flows into the Board, and between the Board and its appointed Committees; • Bring to the attention of the Board of Directors or Executive Management Team any areas of unmanaged risk, or unique risks that are not otherwise addressed; • Ensure that appropriate arrangements are made for the planning and production of agendas, reports and the subsequent minutes for meetings of the Board; • Provide appropriate legal advice to the Board and Directors on the content and implications of Board reports; Act as Budget Holder for the Board, including the delegated budget for corporate registrations, memberships and subscriptions as well as hire of premises, refreshments, printing and stationery in relation to Board activities; Legal Service Providing comprehensive Legal Service advice on the agreements from sectarial point of view and related compliance • Drafting of legal contract as per requirement Managing the Legal tools implemented by Company Other Duties Roles and Functions Managing Company Compliance Portal • Coordination for Audit’s Such as Internal Audits, Inventory Audit and Statutory Audit • Responsible for Sectarial audit’s • Assisting in Functional MIS preparation • convening and servicing Management evaluation meeting (MEM)/meetings (producing agendas, taking minutes; conveying decisions etc) • Managing the Insurance Policies • Banking Documentation included but not limited to Loan documentation, Creation or removal of charge created by bank , updating of authorize signatory as per Board mandate, Capex payment related documentation, New bank account and other related activities • Procurement process custodian for Finance and admin managing contractual arrangements with suppliers/customers Skills : •Knowledge of Microsoft Office systems, including, MS Word, MS Outlook, MS PowerPoint and MS Excel •Thorough knowledge and understanding of how technology can be used to support the objectives of the Board •Thorough knowledge of how information resources, including the internet can be used to research and present legal matters •Excellent communication skills, able to express complicated, multi-stranded concepts in an accessible way, both verbally and in writing •Extremely well-organised and able to produce forward plans and consistently meet timetables Educational Qualification – Desired: •Member of the Institute of Company Secretaries of India •Significant additional training in relevant professional matters Relevant Experience: Must Have: •Demonstrates experience and competence in interpretation of legislation and regulations •Demonstrates experience advising company on matters of governance, compliance and best practice •Demonstrates experience of working at a appropriate level in the company Other Personal Qualities • Sufficient resilience to cope with difficult interpersonal situations, competing demands and tight timescales • Mobile, with the facility to travel quickly between facilities across a geographically dispersed area Show more Show less