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As a Sales and Communication Specialist, you will be responsible for a variety of key tasks that are essential for successful customer engagement and sales outcomes. Your verbal communication skills must be clear, persuasive, and delivered with confidence to effectively engage with customers. Active listening is crucial in understanding customer needs and concerns genuinely, allowing you to tailor your responses effectively. Crafting and delivering compelling value-based sales pitches will be a core part of your role. You should be adept at objection handling, navigating doubts or resistance with confidence and empathy, and possess strong negotiation skills to guide customers towards favorable decisions without applying undue pressure. Building and maintaining customer relationships will be a significant focus. A customer-centric mindset is essential, ensuring that you are focused on helping rather than just selling. Timely, consistent, and professional follow-up management is crucial, as well as experience with CRM software such as Zoho, Salesforce, or HubSpot for effective customer relationship management. Your organizational and personal effectiveness will play a pivotal role in your success. Strong time management skills are necessary for handling multiple leads and calls efficiently. You should be target-oriented, consistently working towards and achieving sales goals. Adaptability is key, allowing you to adjust your tone and approach based on whether you are interacting with parents or students. Attention to detail is essential for logging accurate call notes and updates, while resilience and patience are critical for handling rejection professionally and bouncing back quickly from setbacks. In addition to these core skills, possessing bonus skills such as multilingual abilities (fluency in regional/local languages), basic tech savviness (using spreadsheets, calendars, and call dialers effectively), emotional intelligence (understanding customer emotions and responding with empathy), and presentation skills (ability to present plans or solutions clearly, even over calls) will provide you with a competitive edge in this role.,