Business Development Officer

• Work closely & jointly with Defense service employees and business partners to ensure CHOICe achieves its business aspiration in line with the AOP Targets (New & Customer Retention) as stated in individual objective setting sheets
• Support channel partner in delivering higher levels of productivity and facilitate the process of Submission to- Issuance within mutually agreed timelines
• Protect Customer & CHOICe interests by ensuring processes /systems in-use; comply with regulatory & internal guidelines
• Effectively manage channel partner expectations & improve the quality of Relationship Management to build a mutually benefiting model
• Key responsibilities of the job holder are: Business Development | Execution Implementation of Sales & Customer Retention Strategies | Relationship Management
• The said role requires the Job Holder to balance Customer Servicing activity along with Sales Acquisition, while ensuring, the necessary growth as per AOP coupled with Highest Persistency

• To achieve BDO wise targets.(New & Customer Retention)
• To achieve desired Agent/ partner Activation targets.
• To create a healthy Product Mix with traditional >50%
• To create a healthy pool of lead generators across defense territory

• Provide support to agents and lead generators at the ground level. Make joint Field calls and motivate them to achieve targets.
• Provide support and training for timely Submission, Pendency, and Issuance management.
• Conceptualize and implement local business development initiatives for lead generation and focused sales.
• Provide key inputs on business health to agent partners and agree on tactical initiatives to increase lead generators & their contribution.

• Liaise with colleagues across the country to imbibe best practices

• Manage Persistency at 85%
• Ensure timely submission of applications at HUB locations
• Manage FTRs within 2% and thereby reduce Issuance TATs

• Achieve new business premium as per AOP targets rolled out by Sales and defined SFM
• Achieve Traditional Product Mix target
• Achieve Customer Retention targets for the portfolio.
• Achieve targets as prescribed for individual BDO/ self target
• Ensure timely PIR reporting and NIL PIR pending

• Ensure Customer Complaints
• Achieve defined metrics as per Sales Force Management process/guidelines

• Ensure FTR at defined percentage.
• Ensure Customer Retention at defined percentage

• Drive consistent business across assigned territory both New & Customer Retention premium.
• Manage multiple agent /lead generators relationships with maturity and without neglecting any particular area.

• The job-holder will need to engage with agent and business partners and other key stakeholders to drive Insurance sales through a combination of Coaching, Training, Field Sales support, and Business Development activities.
• Management & Leadership of Regulatory, Compliance & Operational Risk : -
• Report any operational risk or operational risk loss to the line manager and the Risk & Control team immediately if the jobholder becomes aware of emerging or inadequately controlled operational risk or identify an operational risk loss in accordance with Companys Risk policy.

• Maintain and observe Company's internal control standards, implement and observe the Company's Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators. Foster a compliance culture and implement the Compliance Policy by managing compliance risk and optimising relations with regulators.

Location