Business Development Manager

Summary of Functions

- Responsible for Sales and Marketing function for fire hydrant systems and kitchen safety application.

- Responsible for Identifying Opportunities for existing and new business; Interaction with all Customer Segments & Groups in the area of fire hydrant systems and kitchen safety application; Customer Relationship Management; Ensure Customer Access and Support; Complaint Management; Customer Satisfaction and Engagement; Market Data and Market Intelligence; Technical and Commercial Bids; Costing and Pricing.

Qualifications and Experience

- Bachelors Degree with 6-8 years of experience.

- Experience in any Manufacturing organization in the field of fire safety systems and hydrant systems.

- Experience in all Marketing Functions of Identify Opportunities, Interacting with Customers, Customer Relationship Management, Customer Support, Costing and Pricing, Techno-Commercial role,

- Experience in ISO 14001, ISO 45001 and ISO 27001 Systems related to Marketing functions

- Exceptional Communication Skills, Interpersonal Skills, PC Skills and Soft Skills

- Experience in Training and Development of Marketing and Sales Teams.

Essential Duties and Responsibilities

- Identify New Opportunities for fire hydrant systems and kitchen safety applications.

- Identify new Products leveraging Knowledge, Core Competency, Assets and Supplier base.

- New Opportunities Identification by participating in Exhibitions, meeting new customers, and increasing the market share with the existing customer.

- Interact with Customers of fire hydrant system and kitchen safety segments and understand their requirements.

- Monitor Sales Pipeline for the business vertical and take appropriate measures to utilise available capacity.

- Monitor Enquiry Register and conclude the Business Proposal with Win-Loss Analysis

- Interact with Internal Teams and Marketing Personnel for Costing and Price Finalisation of Tenders, Enquiries and RFQs/RFPs

- Ensure Contract Review is completed, Sale Orders and Work Orders are created for new Orders.

- Monitor Progress of New and Existing Orders on regular basis and raise concerns for delays, quality or cost escalations to respective BV Head as appropriate.

- Monitor Customer Complaints and ensure corrective action report and closure

- Ensure repeat orders from Customers for AMCs/New Products/ Services, as appropriate.

- Gather Market Data, Competition information, Market Intelligence from Win Loss Analysis, Industry Magazines, Competition Websites, Business News, Customer Interactions, Exhibitions and Conferences, Information in Public Domain etc.,

- Report measures on 100% on time delivery and Zero Customer Complaints.

- Ensure compliance to ISO 14001, ISO 45001, ISO 27001, and AS 9100 Systems related to Marketing function.