Business Continuity Manager

Job Role

1. Business Continuity Planning & Execution

• Develop/Enhance, implement, and update Business Continuity Plans (BCP) and Disaster Recovery Plans (DRP)

  aligned with organizational objectives and client expectations.

• Conduct Business Impact Analysis (BIA):

• Identify critical business processes across multiple delivery centers.
• Assess dependencies on technology, infrastructure, third-party vendors, and workforce.
• Define

  Recovery Time Objectives (RTO)

  and

  Recovery Point Objectives (RPO)

  based on operational and client needs.
• Prioritize essential services to ensure minimum disruption during an incident.

• Work Area Recovery (WAR) & Alternate Site Planning:

• Identify

  alternative delivery sites

  and

  remote work arrangements

  for operational resilience.
• Ensure implementation of failover mechanisms for IT systems, communication platforms, and workforce redeployment.
• Establish cross-training for key personnel to ensure operational redundancy.
  

• Ensure alignment with IT Disaster Recovery (IT-DR) strategy:

• Work closely with IT teams to define DR strategies, data backup policies, and cloud failover solutions.
• Coordinate with Technology / cybersecurity teams to strengthen resilience against

  cyberattacks, ransomware, and data breaches

  .

• Ensure alignment with Facilities department on site readiness strategy:

• Work closely with facilities/administration team to define and allocate BCP ready seats, alert system on weather forecasts, logistics management, call tree simulations etc.

2. Risk Assessment & Crisis Management

• Identify potential risks affecting business operations:

• Cyber threats, IT failures, pandemic-related disruptions, natural disasters, civil unrest, and vendor/service provider failures.

• Develop risk mitigation strategies:

• Implement redundancies in IT and physical infrastructure, cloud services, and telecom networks.
• Ensure workforce continuity plans, including

  hybrid work models and redundancy options

  .

• Coordinate crisis response efforts:

• Activate

  incident response protocols

  in coordination with BCP Coordinators and/or Crisis Management Teams (CMT).
• Maintain

  call trees and emergency notification systems

  for real-time response.
• Conduct post-incident analysis and provide recommendations for continuous improvement.

3. Testing, Training & Awareness

• Plan and execute BCP/DR drills, including:

• Tabletop exercises:

  Simulate cyberattacks, IT failures, or physical site disruptions.

• Failover testing:

  Validate data backup and recovery capabilities.

• Workforce recovery tests:

  Test alternative worksite readiness and remote work scenarios.

• Call tree activation:

  Ensure emergency contacts and escalation protocols are functional.
  

• Employee Awareness & Training:

• Conduct BCP training for team members, leaders, and senior management.
• Ensure key personnel understand their roles in crisis response.

4. Compliance & Documentation

• Ensure adherence to industry and regulatory compliance, including:

• ISO 22301 (Business Continuity Management System BCMS).
• HIPAA or other client-specific regulatory requirements.
• IT security and resilience frameworks such as NIST.

• Maintain updated documentation:

• BCP policies and procedures.
• Business continuity related documentation
• Business continuity plans, Business continuity strategies and solutions, Business continuity monitor and measure, Business continuity objectives, Business continuity exercise program, and Recovery procedures.
• Risk assessment and business impact analysis reports.
• Training records, Incident logs, test reports, and continuous improvement action plans.

• Support internal/external audits and client reviews:

• Provide evidence of compliance with BCP standards and contractual obligations.
• Participate in customer audits.
• Ensure relevant actions are implemented without delay for audit findings, if reported

QUALIFICATIONS

• Minimum bachelors degree

  in

  IT/Computer Science.
• Overall experience of 7 to 10 years, post qualification, in which

  Minimum 3 to 5 years experience in handling business continuity related activities

  Establish, Implement, Monitor, Measure, Improve, and Act

• Certifications

  :

• ISO 22301 Lead Implementer / Lead Auditor

• CBCP (Certified Business Continuity Professional)

• MBCP (Master Business Continuity Professional)

  (preferred but not mandatory)

• ITIL / NIST Cybersecurity certifications

  (preferred but not mandatory)

BCP/DR management for a BPO, shared services, or ITES firm

• Strong conceptual knowledge of business continuity for ITES/BPO operations

  , including IT resilience, hybrid work models, and geo-redundancy.
• Experience in conducting

  Business Impact Analysis (BIA), Risk Assessment, Business continuity exercises/drills and Crisis Response Planning

  .
• Familiarity with

  ISO 22301 and related family of standards, NIST, HIPAA and other country-specific regulatory requirements

  for business continuity.
• Understanding of

  cyber resilience strategies

  (IT disaster recovery, cloud failover, data backup, and security).
• Experience in interpreting

  client contractual obligations regarding uptime, SLA compliance, and incident management

  .

PREFERRED SKILLS

• Strong stakeholder coordination, problem-solving, time management, documentation, presentation and communication skills.

JOB LOCATION