Business Analyst - Payment Gateway

Job Overview:

Business Analyst -

Key Responsibilities:

• Monitor and analyze payment gateway performance metrics including transaction success rates, failure reasons, chargebacks, and fraud trends.
• Investigate payment failures, analyze root causes, and collaborate with internal teams and payment service providers to improve success rates.
• Perform data-driven analysis on booking and payment trends to optimize payment processing efficiency and boost conversions.
• Collaborate with Finance, Operations, Marketing, and IT teams to reconcile transactions and resolve settlement discrepancies.
• Support fraud prevention teams by monitoring suspicious activities and implementing risk mitigation strategies.
• Manage relationships with payment gateway providers, ensuring SLAs are met and resolving technical or operational issues promptly.
• Assist support teams in troubleshooting and resolving customer payment-related issues.
• Generate and maintain regular reports on key payment performance indicators such as authorization rates, chargeback ratios, and processing fees.
• Stay up to date on industry best practices, compliance standards, and emerging payment technologies.

Key Requirements:

• 5 to 8 years of experience in payment processing, fintech, e-commerce, or Travel OTA industry.
• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Proficiency in SQL, Excel, and/or BI tools for analysis and reporting is a must.
• Strong understanding of payment gateways, PSPs, acquiring banks, and fraud prevention systems.
• Hands-on experience with transaction monitoring tools and data analytics platforms.
• Experience with chargeback management and fraud detection strategies is preferred.
• Familiarity with PCI-DSS compliance and industry regulations is a plus.
• Strong analytical and problem-solving skills with an eye for trends and root cause identification.
• Excellent communication and stakeholder management skills.