Branch Manager

Job Description

Truhome Finance Limited (formerly Shriram Housing Finance Ltd.) is one of Indias leading affordable housing finance companies registered under the National Housing Bank (NHB). With an extensive network of over 170 branches across 16 states, we have enabled more than 2.4 lakh families to fulfill their dream of homeownership. Accredited with a high credit rating of AA Stable by leading agencies such as CRISIL, India Ratings, and CARE, Truhome Finance exemplifies trust, reliability, and excellence in the housing finance sector. We are proud to be a Great Place to Work-Certified organization and recognized as one of Indias Leadership Factories. Join us in making homeownership a reality for millions while growing with a company that values innovation, inclusivity, and excellence! Truhome Finance - Branch Manager - Sales - Direct - Mumbai - Job Description JOB ROLE: Branch Manager FUNCTION: Sales LOCATION: Mumbai DEPARTMENT: Sales - Direct SCOPE OF TRAVEL: High KEY STAKEHOLDERS (INTERNAL): Branch Sales Managers, Management trainees KEY STAKEHOLDERS (EXTERNAL): Customers, Connectors, Brokers, Real Estate Agents, Builders JOB OVERVIEW: Lead, motivate, and manage a team of sales managers, executives and officers to achieve sales targets and objectives. REPORTING STRUCTURE: Reports to: Area Sales Manager Reportees: Branch Sales Manager QUALIFICATION: A bachelor's or master's degree in a relevant field EXPERIENCE: 7 - 10 years SKILLS AND COMPETENCIES: 1. Smart and efficient HL expert with solid understanding of lending products and practices 2. Strong with computers and banking applications & software 3. Strong interpersonal skills 4. Strong Communication 5. Team leadership and management skill 6. Pro KEY ROLES AND RESPONSIBILITIES: 1. Lead, motivate, and manage a team of sales managers to achieve sales targets and objectives. Provide guidance, training, and support to help the team meet individual and team goals. 2. Build and maintain strong relationships with developers, real estate agents, brokers, Builders and other channel partners to generate leads and referrals for home loans. Collaborate with internal stakeholders, such as credit and operations teams, to ensure smooth loan processing and timely disbursement. 3. Identify and explore new business opportunities, partnerships, or tie-ups to expand the customer base and increase market share. 4. Maintain strong relationships with existing customers, ensuring high levels of customer satisfaction and retention. Address customer queries, concerns, or complaints promptly and provide exceptional customer service throughout the home loan application and approval process. 5. Track and monitor sales performance metrics, including sales volume, revenue, conversion rates, and customer acquisition costs. Generate regular sales reports, analyze performance data, and provide insights to senior management for strategic decision-making. 6. Ensure adherence to internal policies, lending guidelines, and regulatory requirements throughout the sales process. Mitigate potential risks by conducting regular audits, enforcing compliance standards, and implementing appropriate controls.