Work from Office
Full Time
Key Responsibilities: Branch Operations Management: Manage day-to-day operations of the delivery branch including shipment receiving, sorting, loading, and unloading processes. Team Hiring & Management: Hire, train, and retain Delivery Associates (DAs) and branch execution team as per volume requirement and ensure workforce availability. Delivery Performance: Monitor and ensure achievement of targeted delivery ratio (e.g., EDD %), return-to-origin (RTO) control, and daily delivery completion. SOP adherence: Ensure all operations are aligned to meet or exceed client scorecard parameters (e.g., Amazon, Flipkart, Meesho standards). Maintain adherence to SOPs, shipment handling guidelines, including security, hygiene, Cash-on-Delivery (COD) Compliance: Ensure accurate COD collection, reconciliation, daily deposits, and adherence to financial SOPs. Asset & Facility Management: Ensure upkeep of, manage delivery, and maintain secure handling of shipments and company property, branch infrastructure, assets and record keeping. Qualification: Experience of working with clients like Amazon, Flipkart, Meesho preferred Min 1 year of logistics branch operations (last-mile-delivery) experience expected. Fluency in Kannada language is must Local native candidates to be preferred
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