Roles & Responsibilities: Onboarding Organized QSRs, Restaurants, Hotels, Cafes, Cloud/Dark kitchens onto SmartQ Visit Kitchens audit, understand capacity, strength of partners Maintaining a database with compliance execution of agreements Cultivating and nurturing valuable relationship with vendors Resolve any payment related/other issues with partners Channelizing client requirements to well performing partners Allocation of suitable partners to client requirements Communicate new client proposals to partners effectively with negotiation on quotes Qualifications: People oriented and good team players Sound knowledge and experience of working with food partners Results Oriented, be accountable and hold accountable Proven experience in managing in a similar environment Excellent process and product knowledge Self-motivated, agile and ability to adapt to a changing environment Overall 3+ years experience with a minimum 2 years in a similar role Graduate/Diploma in Vendor Management/BHM discipline

Roles & Responsibilities: Do you enjoy carrying out operations efficiently and feel enthusiastic about maintaining mutually beneficial relationships with clients If your answer is a resounding yes, then we are hunting for you. As a Senior Operation Executive at SmartQ, your primary goal will be to take responsibility for managing and optimizing the day-to-day operations to ensure efficiency, quality, and alignment with the overall strategic goals of the organization. In addition, you must be adept at strategic planning, team leadership, and problem-solving to navigate the complexities of operational management. Do you possess all these skills and wish to make an impact in the world of food and technology Join us now! By guiding associates and promoting the utilization of the digitized platform, communicate the benefits and convenience of the SmartQ ordering APP, including associated offers. Drive the adoption process by assisting associates in downloading and using the App, providing training, and supporting those without the App to order and pay through various payment wallets. Engage daily with food partners to update menu items, coordinate with the tech team to reflect changes on the App, and ensure timely push notifications and banner displays. Conduct Cafe LENS and hygiene checklists, perform hourly governance checks on LENS, and address issues while reporting incidents, accidents, and near misses to the reporting manager. Foster a positive work culture and ensure timely, high-quality service. Gather feedback from employees and clients at cafeterias regularly. Ensure compliance with company and statutory requirements for displays, counters, and service areas. Oversee cafeteria counters to ensure adherence to laid-out OSPs (Operating Standard Procedures). Inspect work areas during and after use, ensuring proper waste disposal. Maintain Health, Safety, and Environment (HSE) and temperature records, reporting any variances. Ensure equipment operates according to Equipment Safety Work Procedures (ESWP) and report any downtime to relevant departments. Qualifications: Passionate about providing top-notch service to both clients and employees. Possess strong communication skills in both English and the local language, ensuring a positive and excellent experience for all with a positive attitude. Tech-savvy with basic computer knowledge, a passionate learner, and characterized by honesty and integrity. A team player with the ability to lead and manage food partner employees, demonstrating self-motivation to take initiative. A graduate with a preference for holding a minimum craft course certification in Hospitality. Requires a minimum of 2 years of relevant experience.

We are seeking a talented and passionate Flutter Developer to join our dynamic team. As a Flutter Developer, you will be responsible for designing and developing high-performance, scalable, and innovative mobile applications for both Android and iOS platforms. You will collaborate closely with our design and product teams to deliver exceptional user experiences. Develop and maintain mobile applications using the Flutter framework. Collaborate with cross-functional teams to define, design, and ship new features. Write clean, maintainable, and efficient code while adhering to best practices and coding standards. Troubleshoot, debug, and optimize application performance to deliver a smooth user experience. Work with API and backend teams to integrate APIs and third-party services into the application. Participate in code reviews to ensure code quality and knowledge sharing within the team. Continuously improve the development processes and contribute to the overall improvement of the teams efficiency. Provide technical leadership to the Flutter development team, guiding architecture and implementation decisions. Mentor junior and mid-level developers through code reviews, pair programming, and regular feedback. Drive continuous improvement in the team s development processes, tools, and methodologies. Must-Have: Strong expertise in Flutter and Dart for building cross-platform mobile applications. Proficiency in designing and building clean, efficient, and scalable user interfaces. Experience with state management solutions like Provider, Bloc, or Riverpod. Knowledge of backend integration (REST APIs, etc.) and connecting apps to cloud services. Expertise in unit testing, widget testing , and maintaining high code coverage . Experience with performance optimization techniques to ensure smooth app experiences. Familiarity with CI/CD pipelines for mobile apps (e.g., using tools like Codemagic or GitHub Actions). Proficiency in integrating third-party SDKs and packages within Flutter apps. Experience collaborating with product and design teams to build intuitive user interfaces. 6+ years experience as a mobile developer , including 3+ years with Flutter. Good-to-Have: Experience with NoSQL databases and how they integrate into mobile applications. Experience with Google Cloud Platform for managing mobile-specific cloud solutions. Knowledge of AI/ML integrations for enhancing app functionalities. Familiarity with prompt engineering to enhance productivity within app development. Prior experience working with global or regional teams in a remote or distributed environment. Experience with agile methodologies and working within cross-functional teams . Understanding of Cloud platforms such as GCP, AWS, or Azure, particularly related to mobile backend services. Qualifications:Bachelor s degree in computer science, Engineering, or a related field (or equivalent experience). Proven experience in developing mobile applications using Flutter, with a strong portfolio of completed projects. Proficiency in Dart programming language and a good understanding of Flutters architecture. Experience working with RESTful APIs and integrating third-party libraries and services. Solid understanding of mobile UI/UX design principles and ability to implement pixel-perfect designs. Strong problem-solving skills and the ability to troubleshoot and optimize code for performance. Familiarity with version control systems, particularly Git. Excellent communication skills, both written and verbal. Ability to work collaboratively in a fast-paced team environment. Strong attention to detail and a commitment to producing high-quality work.

Roles & Responsibilities: Promoting the utilization of the digitized platform, communicate the benefits and convenience of the SmartQ ordering APP, including associated offers. Encourage adoption by downloading and using the App, offering training, and assisting those without the App in placing orders and making payments through various digital wallets. Engage daily with food partners to update menu items, coordinate with the tech team to reflect changes on the App and ensure timely push notifications and banner displays. Conduct Cafe LENS and hygiene checklists, perform hourly governance checks on LENS, and address issues while reporting incidents, accidents, and near misses to the reporting manager. Foster a positive work culture and ensure timely, high-quality service. Gather feedback from employees and clients at cafeterias regularly. Ensure compliance with company and statutory requirements for displays, counters, and service areas. Oversee cafeteria counters to ensure adherence to laid-out OSPs (Operating Standard Procedures). Inspect work areas during and after use, ensuring proper waste disposal. Maintain Health, Safety, and Environment (HSE) and temperature records, reporting any variances. Ensure equipment operates according to Equipment Safety Work Procedures (ESWP) and report any downtime to relevant departments. The candidate will be required to work six days a week. Qualifications: Passionate about providing top-notch service to both clients and employees. Possess strong communication skills in both English and the local language, ensuring a positive and excellent experience for all with a positive attitude. Tech-savvy with basic computer knowledge, a passionate learner, and characterized by honesty and integrity. A team player with the ability to lead and manage food partner employees, demonstrating self-motivation to take initiatives. A graduate with a preference for holding a minimum craft course certification in Hospitality. Requires a minimum of 1 year of relevant experience.

Overview: We re on the lookout for a passionate and results-oriented Assistant Manager - Talent Acquisition to drive scalable hiring strategies and build high-performing teams. If you have a proven track record in end-to-end recruitment within dynamic, fast-paced environments and youre eager to shape the future of food and technology this is your moment to shine. Key Responsibilities Manage end-to-end recruitment for mid to senior-level roles across functions. Partner with hiring managers to understand manpower needs and create effective hiring strategies. Source candidates through job portals, social media, employee referrals, and headhunting. Conduct initial screenings, evaluate candidates profiles, and coordinate interview processes. Work on improving offer-to-joiner ratios and onboarding conversions. Maintain and track recruitment metrics (Time to Fill, Offer Acceptance Rate, etc.). Build and maintain a talent pipeline for future hiring needs. Ensure a positive candidate experience throughout the hiring journey. Coordinate with HR and business units for seamless onboarding. Support employer branding initiatives and campus hiring drives. Mentor and guide junior recruiters to meet hiring targets and quality standards. Collaborate with HR on onboarding and talent planning initiative. Prepare weekly/monthly hiring reports for leadership review. Conduct hiring trend analysis and provide actionable insights to improve processes. Maintain and update applicant tracking systems (ATS) and internal databases. Required Skills and Qualifications Bachelor s/master s degree in HR or related field. 8 + years of proven experience in recruitment, preferably in a fast-paced/start-up environment. Strong sourcing and headhunting skills. Excellent interpersonal, communication, and negotiation skills. Ability to manage multiple roles and stakeholders. Proficient in using Applicant Tracking Systems (ATS) and MS Excel. Data-driven mindset with the ability to generate insights from recruitment metrics.

Roles & Responsibilities: Onboarding Organized QSRs, Restaurants, Hotels, Cafes, Cloud/Dark kitchens onto SmartQ Visit Kitchens audit, understand capacity, strength of partners Maintaining a database with compliance execution of agreements Cultivating and nurturing valuable relationship with vendors Resolve any payment related/other issues with partners Channelizing client requirements to well performing partners Allocation of suitable partners to client requirements Communicate new client proposals to partners effectively with negotiation on quotes Qualifications: People oriented and good team players Sound knowledge and experience of working with food partners Results Oriented, be accountable and hold accountable Proven experience in managing in a similar environment Excellent process and product knowledge Self-motivated, agile and ability to adapt to a changing environment Overall 3+ years experience with a minimum 2 years in a similar role Graduate/Diploma in Vendor Management/BHM discipline

Overview: Are you passionate about designing, developing, and implementing automated testing solutions to ensure the quality and reliability of software applications If your response is a resounding yes, then we are hunting for you. As a QA Engineer at SmartQ, your primary role will be to streamline the testing process, increase test coverage, and identify and report defects in an efficient manner. In addition, your role will revolve around develop a test plan that outlines the scope, approach, resources, and schedule for automated testing, choose appropriate automation testing tools and frameworks based on the nature of the application and project requirements, write and maintain automated test scripts using programming languages such as Java, Python, and others. If you are a dynamic, results-oriented engineer with a proven track record in steering MNCs toward unprecedented success, we invite you to seize this opportunity to make a profound impact on our global presence. Do you possess all these skills and wish to make a difference in the world of food and technology mJoin us now! Must-Have Skills: Analyze requirements, functional specifications and create detailed level test cases. Collaborate with QA Team to implement effective strategies and test plans. Ability to identify a set of test cases that will be a good fit for automation and scope out automation coverage for a particular project. Be ready to move test cases from manual to automation with pride. Contribute to the design and architecture of high-quality, complex systems and software. environments focusing on mobile development, automation, and quality aspects. Execute test cases scripts scenarios on schedule (Functional, Systems Integration, and Regression Testing), and open defects as needed. Develop build test automation strategy and focus specifically on maximizing reusability for regression. Design, build and execute automated tests. Identify regression testing needs and create and maintain an Automated Regression Suite. Maintain automated scripts utilizing the existing framework, adhering to coding standards. Create a weekly plan and weekly reports. Follow the Scrum process, participate in Scrum ceremonies and follow the incremental delivery model. Must have experience in integrating mobile cloud platforms like Browser stack / Perfecto with automation framework. Practical experience with Selenium WebDriver for automated testing of web applications. Skilled in writing, executing, and maintaining test scripts, ensuring cross-browser compatibility. Proficient in using JIRA for project management, GIT for version control, and databases for data storage and retrieval. Skilled in managing tasks, tracking progress, and performing database operations. Experienced in developing, testing, and deploying applications in both Android and Windows environments. Proficient in utilizing specific tools and frameworks for each platform. Strong understanding of API testing tools like SoapUI and Postman. Skilled in creating and executing test cases, validating responses, and ensuring API reliability, performance, and security. Familiarity with both android and Windows environments. Knowledge of API Testing tools such as SoapUI, Postman. Good-to-Have Skills: Educational background includes a degree (B.E/B.Tech/M.Tech) in Computer Science, Engineering, or a related field. Possess 8-10 years of hands-on experience in automation testing, including designing, implementing, and maintaining automated test scripts and frameworks. Demonstrated expertise in ensuring software quality and reliability through comprehensive automated testing processes. Possess a strong command of programming languages such as Java and Python. Capable of writing efficient, maintainable code for automation scripts, and leveraging language-specific libraries and frameworks to enhance testing capabilities. Experience working with Appium for mobile application automation testing. Skilled in setting up and configuring automation frameworks, ensuring seamless integration with testing processes for Android and iOS applications. Experience in Maven for build automation, Jenkins for CI/CD, and TestNG for automated testing. Proficient in configuring and integrating these tools to streamline development workflows.

As a Relationship Manager at SmartQ, your primary goal will be to lead and oversee a frontline Partner team of food service associates. In addition, the candidate must coordinate various tasks related to food production planning, engineering, and front-of-house services. Also, ensure all activities comply with Health & Safety and Food Safety regulations. Exercise general responsibilities to facilitate the efficient organization of the contract, aligning with contractual terms and conditions. Additionally, focus on enhancing the overall customer experience through effective management and service delivery. Do you possess all these skills and wish to make an impact in the world of food and technology Join us now! Promote a positive work culture and ensure punctual delivery of high-quality service. Resolve issues and promptly report incidents, accidents, and near misses to the reporting manager. Prioritize client retention and exhibit a passionate commitment to delivering quality service to both clients and employees. Collaborate effectively within a team and demonstrate initiative when working independently. Uphold honesty and integrity, fostering a family-oriented culture. Possess excellent communication skills to engage with a diverse range of people, both within your work area and among various stakeholders. Adhere to legislation and follow all rules and regulations outlined in the client handbook, ensuring service deliverables, hygiene, health, and safety standards are met. Embrace a team-player mentality with a can-do attitude. Take pride in personal appearance and hygiene standards. Display self-motivation, responsibly using personal initiative. Maintain a positive attitude under pressure, demonstrating resilience and adaptability. Manage vendor rotations and plan the operations for the assigned clients. Qualifications: Demonstrated experience in the food industry, with a solid understanding of operations and customer service. Proactive and self-motivated, with a strong work ethic, integrity, and the ability to make independent decisions. Resilient under pressure, capable of meeting deadlines and handling challenges effectively. Adaptable and team-oriented, willing to take on diverse responsibilities to support business objectives. Exceptional communication skills, both written and verbal, to interact with stakeholders at all levels. Strong interpersonal abilities, fostering collaboration and teamwork. Expertise in food service, technology, and people management, ensuring smooth operations. Results-driven with a sense of accountability, focused on achieving business goals. Proven leadership experience, successfully managing teams in dynamic environments. Knowledge of HSEQ standards, with a Basic Food Hygiene certification. Financial acumen and proficiency in relevant applications, ensuring operational efficiency. Agile and adaptable, thriving in fast-paced and evolving work environments. Minimum 3 years of industry experience, with a Graduate/Diploma in Hotel Management. Availability for a 6-day workweek, with a willingness to travel within city limits as needed.

Job Title: Relationship Manager Work Schedule: 6 days a week | Willing to travel within city limits Experience: 3+ years Qualification: Graduate/Diploma in Hotel Management discipline About the Role As a Relationship Manager at SmartQ , your primary responsibility will be to lead and oversee a frontline Partner team of food service associates . You will coordinate various operational activities including food production planning, engineering coordination, front-of-house services , and ensure all actions strictly comply with Health & Safety and Food Safety regulations . Key Responsibilities Lead and manage a frontline partner team in food services. Coordinate food production planning and front-of-house operations. Manage engineering coordination to ensure smooth service delivery. Ensure adherence to Health & Safety and Food Safety regulations. Facilitate efficient contract organization in alignment with contractual terms and conditions. Focus on delivering high-quality service to enhance the overall customer experience. Promote a positive work culture within the team. Ensure timely, high-quality service delivery. Resolve operational issues and report incidents, accidents, and near misses to the reporting manager. Prioritize client retention and show a strong commitment to service quality for both clients and employees. Collaborate effectively as part of a team, and demonstrate initiative while working independently. Maintain a culture of honesty, integrity, and family-oriented values. Communicate effectively with diverse groups within the team and among stakeholders. Follow all rules and regulations per client handbook and ensure hygiene, safety, and service standards are upheld. Embrace a team-player attitude and maintain high personal hygiene and appearance. Show self-motivation and use personal initiative responsibly. Display resilience and a positive attitude under pressure. Manage vendor rotations and plan operations for assigned clients. Required Skills & Qualifications Proven experience in the food industry. Strong work ethic, personal integrity, and accountability. Ability to make independent decisions and act as a self-starter. Strong interpersonal and communication (verbal & written) skills. Ability to work under pressure and meet deadlines. Flexible and adaptable to team needs. Sound knowledge of food, technology, and people management. Experience managing successful teams in a similar environment. Basic Food Hygiene certification and understanding of HSEQ standards. Financial acumen and strong application skills. Result-oriented mindset with a high level of accountability. Agile, self-motivated, and adaptable to changing environments.

Operations Management: Oversee day-to-day vending operations, ensuring machines are stocked, clean, and functioning properly. Develop and implement operational procedures to maximize efficiency and profitability. Monitor machine performance and initiate repairs or maintenance as needed. Key account management for clients and see the machines are running smoothly and all the products are provided on time Have regular client meetings to understand and solve problems Team Supervision: Train, and manage a team of vending city spoc Coordinate with site spoc for efficient vending machine operations . Conduct performance evaluations and provide coaching and support. Inventory and Supply Chain Management: Manage inventory levels to prevent shortages or overstock. Coordinate with suppliers and vendors to maintain consistent product availability. Implement inventory tracking and management systems. Financial Management: Monitor budgets, track expenses,. Analyze sales data and identify opportunities to increase revenue and reduce costs. Minimize Vending Maintenance and Shifting cost with Vendor . Customer Relations and Service Quality: Address customer complaints or service issues promptly and effectively. Develop strategies to improve customer satisfaction and loyalty. Maintain strong client relationships and secure new business opportunities. Compliance and Safety: Ensure all operations comply with health and safety regulations. Maintain accurate records and documentation as required by law and company policy. Train staff on safety protocols and best practices. Qualifications: Bachelor s degree in business administration, Logistics, Operations Management, or related field (preferred). Minimum of 3-5 years in operations management, preferably in vending, logistics, or retail. Strong leadership and team management abilities. Excellent problem-solving and decision-making skills. Proficiency with inventory management and route optimization software. Financial acumen and budget management experience. Strong communication and interpersonal skills.

As a Relationship Manager at SmartQ, your primary goal will be to lead and oversee a frontline Partner team of food service associates. In addition, the candidate must coordinate various tasks related to food production planning, engineering, and front-of-house services. Also, ensure all activities comply with Health & Safety and Food Safety regulations. Exercise general responsibilities to facilitate the efficient organization of the contract, aligning with contractual terms and conditions. Additionally, focus on enhancing the overall customer experience through effective management and service delivery. Do you possess all these skills and wish to make an impact in the world of food and technology Join us now! Promote a positive work culture and ensure punctual delivery of high-quality service. Resolve issues and promptly report incidents, accidents, and near misses to the reporting manager. Prioritize client retention and exhibit a passionate commitment to delivering quality service to both clients and employees. Collaborate effectively within a team and demonstrate initiative when working independently. Uphold honesty and integrity, fostering a family-oriented culture. Possess excellent communication skills to engage with a diverse range of people, both within your work area and among various stakeholders. Adhere to legislation and follow all rules and regulations outlined in the client handbook, ensuring service deliverables, hygiene, health, and safety standards are met. Embrace a team-player mentality with a can-do attitude. Take pride in personal appearance and hygiene standards. Display self-motivation, responsibly using personal initiative. Maintain a positive attitude under pressure, demonstrating resilience and adaptability. Manage vendor rotations and plan the operations for the assigned clients. Qualifications: Demonstrated experience in the food industry, with a solid understanding of operations and customer service. Proactive and self-motivated, with a strong work ethic, integrity, and the ability to make independent decisions. Resilient under pressure, capable of meeting deadlines and handling challenges effectively. Adaptable and team-oriented, willing to take on diverse responsibilities to support business objectives. Exceptional communication skills, both written and verbal, to interact with stakeholders at all levels. Strong interpersonal abilities, fostering collaboration and teamwork. Expertise in food service, technology, and people management, ensuring smooth operations. Results-driven with a sense of accountability, focused on achieving business goals. Proven leadership experience, successfully managing teams in dynamic environments. Knowledge of HSEQ standards, with a Basic Food Hygiene certification. Financial acumen and proficiency in relevant applications, ensuring operational efficiency. Agile and adaptable, thriving in fast-paced and evolving work environments. Minimum 3 years of industry experience, with a Graduate/Diploma in Hotel Management. Availability for a 6-day workweek, with a willingness to travel within city limits as needed.

Head of Talent Transformation : Are you passionate about transforming talent and building future-ready teams across tech and frontline roles At SmartQ, we re redefining workplace dining through innovation. As Head of Talent Transformation, you ll lead learning for both our Tech (Product, Engineering, Design) and FB (Operation Executive, Relationship management, KAMs) teams. From coding excellence to customer service master, you ll shape it all. This is your chance to drive impactful, cross-functional capability building in a fast-paced, high-growth environment. If you thrive at the intersection of hospitality and technology, we want you. Join SmartQ, where food meets innovation and talent meets opportunity. Strategic Leadership Develop and implement the LD strategy aligned with organizational goals for both hospitality and tech verticals. Design separate yet interconnected learning roadmaps for FB operations (e.g., Operation executive, Relationship Manager, KAMs) and technology functions (e.g., engineers, PMs, designers). Own the learning lifecycle from onboarding to leadership development. Learning Programs - FB Domain Build structured onboarding, SOP training, and customer-service-focused learning paths for frontline staff. Partner with operations to deploy real-time, on-site training through videos, job aids, and microlearning modules. Establish a train-the-trainer framework for Managers and LD team. Standardize compliance and hygiene training across regions. Learning Programs - Technology Teams Co-create technical upskilling programs with engineering and product leadership. Launch Tech Academy-style learning tracks (e.g., Dev Best Practices, Agile, Security, Design Thinking). Drive managerial and leadership development for mid-senior tech professionals. Introduce mentorship and peer learning forums for continuous technical and soft skill development. Learning Infrastructure Tools Own the implementation and administration of LMS platforms. Leverage AI, simulations, and gamification to engage learners across all levels. Curate internal knowledge hubs and recorded masterclasses by in-house experts. Culture Capability Building Embed SmartQ s RISHTAA values into all learning interventions. Measure learning effectiveness using Kirkpatrick levels, NPS, retention, and business impact metrics. Drive learning as a lever for retention, performance improvement, and career progression. Team Stakeholder Management Collaborate closely with CXOs, BU heads, and line managers for needs analysis and program implementation. Act as a trusted advisor for Talent Development across business lines. Lead and mentor the LD team; set goals, monitor performance, and foster a collaborative learning culture. Metrics ROI: Measure learning effectiveness through key KPIs like retention, performance improvement, and audit scores. Own and report metrics such as training hours per employee, feedback scores, and skill enhancement impact. Build dashboards to track ROI and optimize LD investments with leadership visibility. Key Skills Experience: Proven experience in setting up LD frameworks in fast-paced environments. Deep understanding of service standards in FB and hospitality. Strong exposure to designing content and leveraging digital learning tools (LMS, mobile learning, gamification). Ability to engage with cross-functional teams - Operations, HRBP, HSEQ, Supply management and Technology. Excellent communication, facilitation, and stakeholder management skills. Experience working with diverse, multilingual frontline teams is a plus. Preferred Qualifications: Master s degree in HR, Psychology, Hospitality, or a related field. 15+ years of progressive experience in LD/Organizational Development roles with at least 2 years in a tech-led company and hospitality. : .

The Chief Security Officer (CSO) is responsible for the strategic leadership, direction, and oversight of all corporate security functions. This includes information security, physical security, risk management, incident response, compliance, and business continuity. The CSO will work closely with executive leadership and cross-functional teams to ensure the company s assets, employees, and data are protected. 1. Enterprise Security Leadership Own and evolve SmartQ s global security strategy covering cyber, infrastructure, product, data, and field security. Act as a strategic partner to product, engineering, and business teams, enabling innovation while maintaining strong security. Serve as the primary representative for security audits, stakeholder reviews, and compliance programs (SOC 2, ISO 27001, GDPR, Compass standards). 2. Infrastructure & Endpoint Security Drive secure development practices and zero-trust architecture across cloud environments (AWS/GCP). Lead configuration and monitoring of SIEM tools, firewalls, endpoint protection (Trend Micro, Zscaler), mobile device management (Intune), and enterprise patch and compliance tools (Tanium, OS license validation, AV coverage). Review codebases, infrastructure-as-code templates, and DevSecOps pipelines. Lead endpoint security hardening for enterprise laptops/desktops and POS/kiosk devices, ensuring full visibility and compliance. 3. Compliance & Risk Governance Design and implement internal security controls, vulnerability assessments, and threat intelligence frameworks. Oversee third-party security evaluations, vendor compliance, and deployment of governance tools (SQ Lens). Build operational compliance dashboards for real-time tracking of endpoint compliance (AV, patch, OS licensing, Zscaler). Ensure adherence to Compass Group, global, and regional data protection regulations. 4. Crisis Management & Incident Response Build a company-wide incident response program and conduct periodic drills. Lead incident response teams during breaches, ensuring rapid mitigation and transparent reporting. Maintain clear playbooks for POS, cloud, and field environments. 5. Security Awareness & Culture Building Build and mentor the InfoSec team. Champion a security-first culture through training programs, phishing simulations, and awareness campaigns. Drive targeted security awareness for field users (POS operators, kitchen staff, warehouse) ensuring operational teams understand and follow security best practices. Qualifications: Bachelor s degree in computer science, Engineering, or a related field (or equivalent experience). 15+ years in information security or cybersecurity leadership roles. Proven experience in cloud security, compliance audits, and vendor governance. Deep understanding of SOC 2, ISO 27001, GDPR frameworks. Proficiency in tools like SIEM, DLP, EDR, IAM, and secure SDLC practices. Certifications such as CISSP, CISM, CISA, or ISO 27001 LA. Strong communication skills and experience working with global teams and enterprise clients. Prior experience in high-growth B2B tech, consumer tech, retail, POS, or kiosk systems. Understanding of AI/ML security risks and modern data governance models. : .

As a Key Account Manager at SmartQ, your primary goal will be to ensure client satisfaction, retention, and growth of the business. Fostering, sustainable, and profitable relationships with key clients to maximize business opportunities lies at the heart of this role. In addition, a combination of interpersonal skills, strategic thinking, and a deep understanding of the clients and products will keep you functioning a cut above the rest. If you are a dynamic, results-oriented manager with a proven track record in steering MNCs toward unprecedented success, we invite you to seize this opportunity to make a profound impact on our global presence. Do you possess all these skills and wish to make an impact in the world of food and technologyJoin us now! Lead the companys dynamic food service sales efforts, developing and maintaining relationships with food service institutions at all levels. Manage an individual expense account within budget guidelines. Maintain ongoing relationships with customers, driving conversations to inform them about new product developments. Develop quotes and proposals. Attend client meetings, food committee meetings, and other related events. Maintain effective, professional relationships with customers, vendors, and fellow employees. Administer unit operations in accordance with SmartQ standards, handling contract specifications and statutory regulations. Oversee the overall management of the unit, ensuring quality food services and effective partner management. Monitor and ensure food services meet agreed standards and specifications. Ensure the efficient utilization of resources, including utilities, people, and technology. Analyze and assist on-site/off-site partners in effective management. Communicate regularly with clients to stay updated on operational activities and developments. Complete action plans following client satisfaction surveys and audits. Ensure all products are correctly priced in line with client agreements and specifications. Complete manpower scheduling within budget, adjusting labor schedules in line with sales. Ensure site adherence to safety standards as per SLA. Qualifications : Experience in the food industry required. Strong work ethic, integrity, and personal accountability to be a self-starter and make independent decisions. Ability to handle pressure and meet deadlines. Flexible and willing to take on various tasks to support team efforts. Excellent written and verbal communication skills. Strong interpersonal skills. Sound knowledge and experience working with food, technology, and leveraging people. Results-oriented, accountable, and able to hold others accountable. Proven experience in managing successful teams in a similar environment. Basic Food Hygiene certificate and knowledge of HSEQ standards. Excellent financial and application acumen. Self-motivated, agile, and able to adapt to a changing environment. Overall 6+ years of experience, with a minimum of 3 years in a similar role. Graduate/Diploma in Hotel Management or a related discipline. : .

Do you enjoy carrying out operations efficiently and feel enthusiastic about maintaining mutually beneficial relationships with clientsIf your answer is a resounding yes, then we are hunting for you. As a Operation Executive at SmartQ, your primary goal will be to take responsibility for managing and optimizing the day-to-day operations to ensure efficiency, quality, and alignment with the overall strategic goals of the organization. In addition, you must be adept at strategic planning, team leadership, and problem-solving to navigate the complexities of operational management. Do you possess all these skills and wish to make an impact in the world of food and technologyJoin us now! By guiding associates and promoting the utilization of the digitized platform, communicate the benefits and convenience of the SmartQ ordering APP, including associated offers. Drive the adoption process by assisting associates in downloading and using the App, providing training, and supporting those without the App to order and pay through various payment wallets. Engage daily with food partners to update menu items, coordinate with the tech team to reflect changes on the App, and ensure timely push notifications and banner displays. Conduct Cafe LENS and hygiene checklists, perform hourly governance checks on LENS, and address issues while reporting incidents, accidents, and near misses to the reporting manager. Foster a positive work culture and ensure timely, high-quality service. Gather feedback from employees and clients at cafeterias regularly. Ensure compliance with company and statutory requirements for displays, counters, and service areas. Oversee cafeteria counters to ensure adherence to laid-out OSPs (Operating Standard Procedures). Inspect work areas during and after use, ensuring proper waste disposal. Maintain Health, Safety, and Environment (HSE) and temperature records, reporting any variances. Ensure equipment operates according to Equipment Safety Work Procedures (ESWP) and report any downtime to relevant departments. Qualifications: Passionate about providing top-notch service to both clients and employees. Possess strong communication skills in both English and the local language, ensuring a positive and excellent experience for all with a positive attitude. Tech-savvy with basic computer knowledge, a passionate learner, and characterized by honesty and integrity. A team player with the ability to lead and manage food partner employees, demonstrating self-motivation to take initiative. A graduate with a preference for holding a minimum craft course certification in Hospitality. Requires a minimum of 2 years of relevant experience. : .

Do you enjoy carrying out operations efficiently and feel enthusiastic about maintaining mutually beneficial relationships with clientsIf your answer is a resounding yes, then we are hunting for you. As a Operations Executive at SmartQ, your primary goal will be to take responsibility for managing and optimizing the day-to-day operations to ensure efficiency, quality, and alignment with the overall strategic goals of the organization. In addition, you must be adept at strategic planning, team leadership, and problem-solving to navigate the complexities of operational management. Do you possess all these skills and wish to make an impact in the world of food and technologyJoin us now! By guiding associates and promoting the utilization of the digitized platform, communicate the benefits and convenience of the SmartQ ordering APP, including associated offers. Drive the adoption process by assisting associates in downloading and using the App, providing training, and supporting those without the App to order and pay through various payment wallets. Engage daily with food partners to update menu items, coordinate with the tech team to reflect changes on the App and ensure timely push notifications and banner displays. Conduct Cafe LENS and hygiene checklists, perform hourly governance checks on LENS, and address issues while reporting incidents, accidents, and near misses to the reporting manager. Foster a positive work culture and ensure timely, high-quality service. Gather feedback from employees and clients at cafeterias regularly. Ensure compliance with company and statutory requirements for displays, counters, and service areas. Oversee cafeteria counters to ensure adherence to laid-out OSPs (Operating Standard Procedures). Inspect work areas during and after use, ensuring proper waste disposal. Maintain Health, Safety, and Environment (HSE) and temperature records, reporting any variances. Ensure equipment operates according to Equipment Safety Work Procedures (ESWP) and report any downtime to relevant departments. The candidate will be required to work six days a week SmartQ will provide travel reimbursements as per travel policy Qualifications: Passionate about providing top-notch service to both clients and employees. Possess strong communication skills in both English and the local language, ensuring a positive and excellent experience for all with a positive attitude. Tech-savvy with basic computer knowledge, a passionate learner, and characterized by honesty and integrity. A team player with the ability to lead and manage food partner employees, demonstrating self-motivation to take initiatives. A graduate with a preference for holding a minimum craft course certification in Hospitality. Requires a minimum of 2 year of relevant experience. Benefits of working at SmartQ: SmartQ is an innovative and dynamic company that values its employees and strives to create a positive and fulfilling work environment. Here are some key benefits that make SmartQ an excellent choice for prospective employees: Innovative Work Culture: SmartQ fosters an innovative and collaborative work culture, encouraging employees to think outside the box and contribute creative solutions to challenges. Career Growth and Development: SmartQ is committed to the professional development of its employees. The company offers ongoing training programs, mentorship opportunities, and a clear career path to help employees achieve their professional goals. Work-Life Balance: SmartQ understands the importance of work-life balance and strives to create a supportive environment that allows employees to excel in their careers without sacrificing their personal lives. Competitive Compensation and Benefits: SmartQ offers competitive salaries and a comprehensive benefits package, including health insurance, retirement plans, and other perks to ensure the well-being and financial security of its employees. Diverse and Inclusive Environment: SmartQ values diversity and inclusion. The company is committed to creating a workplace that celebrates differences and provides equal opportunities for all employees. Flexibility: SmartQ recognizes the changing nature of work and supports flexible work arrangements, including remote work options, to accommodate the diverse needs and preferences of its employees. Team Collaboration: SmartQ believes in the power of teamwork. Employees collaborate across departments, fostering a sense of camaraderie and shared achievement. Social Responsibility: SmartQ is dedicated to corporate social responsibility and encourages employees to participate in community service initiatives and environmental sustainability programs. Fun and Engaging Work Environment: SmartQ believes that a positive and fun work environment enhances productivity and job satisfaction. The company organizes team building activities, social events, and other initiatives to promote a sense of camaraderie among employees. : .

As a Relationship Manager at SmartQ, your primary goal will be to lead and oversee a frontline Partner team of food service associates. In addition, the candidate must coordinate various tasks related to food production planning, engineering, and front-of-house services. Also, ensure all activities comply with Health Safety and Food Safety regulations. Exercise general responsibilities to facilitate the efficient organization of the contract, aligning with contractual terms and conditions. Additionally, focus on enhancing the overall customer experience through effective management and service delivery. Do you possess all these skills and wish to make an impact in the world of food and technologyJoin us now! Promote a positive work culture and ensure punctual delivery of high-quality service. Resolve issues and promptly report incidents, accidents, and near misses to the reporting manager. Prioritize client retention and exhibit a passionate commitment to delivering quality service to both clients and employees. Collaborate effectively within a team and demonstrate initiative when working independently. Uphold honesty and integrity, fostering a family-oriented culture. Possess excellent communication skills to engage with a diverse range of people, both within your work area and among various stakeholders. Adhere to legislation and follow all rules and regulations outlined in the client handbook, ensuring service deliverables, hygiene, health, and safety standards are met. Embrace a team-player mentality with a can-do attitude. Take pride in personal appearance and hygiene standards. Display self-motivation, responsibly using personal initiative. Maintain a positive attitude under pressure, demonstrating resilience and adaptability. Manage vendor rotations and plan the operations for the assigned clients Qualifications: Proven experience in food industry Strong work ethic, integrity and personal accountability to be a self-starter and make independent decisions The ability to handle pressure and meet deadlines Flexible and willing to take on any tasks to support team efforts Excellent written and verbal communication skills Strong interpersonal skills Sound knowledge and experience of working with food, technology and people management Result-oriented and accountability Proven experience in managing successful teams in a similar environment Basic Food Hygiene certificate and knowledge of HSEQ standards Excellent financial and application acumen Self-motivated, agile and ability to adapt to a changing environment Overall 3+years of experience Graduate/Diploma in Hotel Management discipline The candidate will be required to work for 6 days a week Willing to travel within city limits Benefits of working at SmartQ: SmartQ is an innovative and dynamic company that values its employees and strives to create a positive and fulfilling work environment. Here are some key benefits that make SmartQ an excellent choice for prospective employees: Innovative Work Culture: SmartQ fosters an innovative and collaborative work culture, encouraging employees to think outside the box and contribute creative solutions to challenges. Career Growth and Development: SmartQ is committed to the professional development of its employees. The company offers ongoing training programs, mentorship opportunities, and a clear career path to help employees achieve their professional goals. Work-Life Balance : SmartQ understands the importance of work-life balance and strives to create a supportive environment that allows employees to excel in their careers without sacrificing their personal lives. Competitive Compensation and Benefits: SmartQ offers competitive salaries and a comprehensive benefits package, including health insurance, retirement plans, and other perks to ensure the well-being and financial security of its employees. Diverse and Inclusive Environment: SmartQ values diversity and inclusion. The company is committed to creating a workplace that celebrates differences and provides equal opportunities for all employees. Flexibility: SmartQ recognizes the changing nature of work and supports flexible work arrangements, including remote work options, to accommodate the diverse needs and preferences of its employees. Team Collaboration: SmartQ believes in the power of teamwork. Employees collaborate across departments, fostering a sense of camaraderie and shared achievement. Social Responsibility: SmartQ is dedicated to corporate social responsibility and encourages employees to participate in community service initiatives and environmental sustainability programs. Fun and Engaging Work Environment: SmartQ believes that a positive and fun work environment enhances productivity and job satisfaction. The company organizes team building activities, social events, and other initiatives to promote a sense of camaraderie among employees. : .

We re looking for a Product Designer who lives at the intersection of creativity, systems thinking, and empathy. At SmartQ, you ll design experiences that simplify complexity, scale across platforms, and create real-world impact in the food-tech space. You ll collaborate closely with product managers, engineers, operations, marketing and leadership to shape intuitive, engaging, and scalable solutions that power the daily operations of India business. If youre excited about designing for scale, solving real human problems, and contributing to a brand that s reshaping institutional dining across the world we want to meet you. Design for Impact: Translate user needs and complex business problems into clear, scalable design solutions which engage users. Conduct user research, derive insights, and validate ideas through rapid prototyping and testing. Document requirements, research, and the complete roadmap of the product. Lead the design of features from concept to execution wireframes, flows, high-fidelity UI, usability testing, post production testing and future enhancements. Modify and revise existing designs to meet changing customer preferences. Build Design Systems: Adapt and evolve design system to build the product in the most efficient way. Continuously update and maintain our design system to ensure consistency, accessibility, and speed. Collaborate with engineering to implement pixel-perfect, responsive interfaces for scale. Embrace Agility: Work in fast-paced, cross-functional teams using iterative, UX methods. Comfortably manage multiple projects simultaneously with the best turnaround time Prioritize features based on user impact and technical feasibility. Leverage Data: Use analytics and feedback loops to continuously improve designs. Leverage data analytics to make informed design decisions, identifying patterns and opportunities for optimization. Track and Drive metrics that matter Adoption, engagement, retention, task success, or delight. Think Strategically & Continuously Improve: Help shape product vision through design storytelling and strong visual narratives. Design for both immediate impact and long-term scalability. Continuously improve the existing designs with growth and experimentation mindset Contribute creatively to complex problems with the help of other teams and leaders. Stay ahead in design thinking by actively learning and researching. Develop the repository, which is an inspiration for design system, layout, composition, graphics etc. Qualifications: 4-5 years of end-to-end product design experience (preferably in B2B2C or SaaS). Proficiency with Figma, prototyping, and user testing tools. Experience working with or contributing to a design system. Strong portfolio demonstrating user-centered solutions across platforms (mobile, web). Fluency in UX best practices, visual hierarchy, typography, interaction design. Bonus: Understanding front-end technologies, motion design, or storytelling through data. Benefits of working at SmartQ: SmartQ is an innovative and dynamic company that values its employees and strives to create a positive and fulfilling work environment. Here are some key benefits that make SmartQ an excellent choice for prospective employees: Innovative Work Culture: SmartQ fosters an innovative and collaborative work culture, encouraging employees to think outside the box and contribute creative solutions to challenges. Career Growth and Development: SmartQ is committed to the professional development of its employees. The company offers ongoing training programs, mentorship opportunities, and a clear career path to help employees achieve their professional goals. Work-Life Balance: SmartQ understands the importance of work-life balance and strives to create a supportive environment that allows employees to excel in their careers without sacrificing their personal lives. Competitive Compensation and Benefits: SmartQ offers competitive salaries and a comprehensive benefits package, including health insurance, retirement plans, and other perks to ensure the well-being and financial security of its employees. Diverse and Inclusive Environment: SmartQ values diversity and inclusion. The company is committed to creating a workplace that celebrates differences and provides equal opportunities for all employees. Flexibility: SmartQ recognizes the changing nature of work and supports flexible work arrangements, including remote work options, to accommodate the diverse needs and preferences of its employees. Team Collaboration: SmartQ believes in the power of teamwork. Employees collaborate across departments, fostering a sense of camaraderie and shared achievement. Social Responsibility: SmartQ is dedicated to corporate social responsibility and encourages employees to participate in community service initiatives and environmental sustainability programs. Fun and Engaging Work Environment: SmartQ believes that a positive and fun work environment enhances productivity and job satisfaction. The company organizes team building activities, social events, and other initiatives to promote a sense of camaraderie among employees. : .

Are you passionate about cybersecurity and data securityIf your answer is a resounding yes, then we are hunting for you. As an Information Security Lead, your primary role will be to play a crucial role in protecting its information assets and ensure the confidentiality, integrity, and availability of data. In addition, your goal will stretch to ensure a holistic and effective approach to information security. The role requires a combination of technical expertise, leadership skills, and a deep understanding of the organizations business processes and objectives. Furthermore, your collaboration with cross-functional teams will contribute to the development and maintenance of an enterprise Business Continuity and Disaster Recovery Program, safeguarding our ability to navigate challenges and disruptions effectively. If you are a dynamic, results-oriented Information Security Lead who comes with a proven track record in steering MNCs toward unprecedented success, we invite you to seize this opportunity and make a profound impact on our global presence. Do you possess all the aforementioned skills and wish to make a difference in the world of food and technologyJoin us now! Develop, update, and maintain comprehensive information security and data privacy policies aligned with industry standards and regulatory requirements. Utilize strong IT administration skills to support and optimize our technical operations, ensuring a secure and efficient IT environment Plan, coordinate, and execute internal audits across diverse functions, evaluating adherence to information security policies and procedures Identify and mitigate information security risks through meticulous risk assessment, proposing effective mitigation strategies and overseeing their implementation Exhibit proficiency in vendor management, conducting vendor risk assessments, and establishing secure and reliable vendor relationships Design and manage enterprise-wide security awareness training programs, imparting knowledge and best practices to our global workforce Implement and manage the IT Security Risk Management Framework, aligning security efforts with organizational goals and risk appetite Coordinate security assessments and audits conducted by external certification bodies and clients, ensuring ongoing compliance and effective incident resolution Establish information security objectives, provide monthly measurement and analysis reports to management, and continually enhance our security posture Conduct BIA, risk assessment and develop business continuity and disaster recovery programs, coordinating with the Crisis management & BCP team and actively participating in periodic annual DR tests Collaborate with cross-functional teams to develop and maintain an Enterprise Business Continuity and Disaster Recovery Program Qualifications: Bachelor s degree in computer science, Information Technology, or a related field. Masters degree is a plus. Minimum 8+ years of experience in information security or related role Experience with cyber traceability frameworks and diligent adherence to principles of security components Proficiency in audit-ready protocols to ensure compliance and regulatory requirements are met Cloud security knowledge and experience, including securing cloud-based infrastructures, serverless architecture and services Demonstrated ethical hacking capabilities to proactively identify and address vulnerabilities, organizing and maintaining artifacts for documentation and accountability Skilled in training and mentoring teams to enhance security awareness and practices Strong understanding of secure design principles and their application in the development lifecycle Industry-recognized certifications such as CISSP, CISM, CISA, or equivalent is a plus Strong knowledge of security frameworks, standards, and best practices (ISO 27001, NIST, CIS, etc.) Experience with security technologies and tools, including firewalls, IDS/IPS, SIEM, VAPT, encryption, and multi-factor authentication Strong problem-solving skills and the ability to make decisions under pressure Experience with security incident response and business continuity planning Message from CEO: .

Are you passionate about ensuring high standards and fostering strong, long-lasting relationships with clients? If so, we want you on our team! As a Quality Control professional at SmartQ, your main responsibility will be overseeing and enhancing the daily operations to ensure efficiency, quality, and alignment with the company s strategic objectives. You ll also play a key role in strategic planning, team leadership, and problem-solving to address the challenges of operational management. If you have the skills and the drive to make a real impact in the world of food and technology, we invite you to join us! Promoting the utilization of the digitized platform, communicate the benefits and convenience of the SmartQ ordering APP, including associated offers. Encourage adoption by downloading and using the App, offering training, and assisting those without the App in placing orders and making payments through various digital wallets. Engage daily with food partners to update menu items, coordinate with the tech team to reflect changes on the App and ensure timely push notifications and banner displays. Conduct Cafe LENS and hygiene checklists, perform hourly governance checks on LENS, and address issues while reporting incidents, accidents, and near misses to the reporting manager. Foster a positive work culture and ensure timely, high-quality service. Gather feedback from employees and clients at cafeterias regularly. Ensure compliance with company and statutory requirements for displays, counters, and service areas. Oversee cafeteria counters to ensure adherence to laid-out OSPs (Operating Standard Procedures). Inspect work areas during and after use, ensuring proper waste disposal. Maintain Health, Safety, and Environment (HSE) and temperature records, reporting any variances. Ensure equipment operates according to Equipment Safety Work Procedures (ESWP) and report any downtime to relevant departments. The candidate will be required to work six days a week. Qualifications: Passionate about providing top-notch service to both clients and employees. Possess strong communication skills in both English and the local language, ensuring a positive and excellent experience for all with a positive attitude. Tech-savvy with basic computer knowledge, a passionate learner, and characterized by honesty and integrity. A team player with the ability to lead and manage food partner employees, demonstrating self-motivation to take initiatives. A graduate with a preference for holding a minimum craft course certification in Hospitality. Requires a minimum of 1 year of relevant experience. : .