Who You Are: Pride yourself on a job well done. You take ownership of the task at hand, ensuring you deliver accurate and effective solutions every time. Customer support is a team effort, and you embrace feedback, actively listening to customers and colleagues alike. Collaborative and empathetic. You put others first and commit to the right solution, not just your own. You enjoy collaborating with others, learning from them, and sharing your own knowledge in a way that benefits the team. Disciplined curiosity. When something s unclear, you approach it head-on, asking the right questions and seeking to expand your technical knowledge. You re passionate about learning and improving, always curious to explore new technologies and share your insights. Customer-focused. You understand the bigger picture of what matters to our customers and make sure to communicate clear solutions that address their needs. Every interaction is intentional and designed to build confidence toward solving their challenges. Proactive and adaptable. You stay ahead of issues, identifying patterns in client problems, and work with internal teams to address them swiftly. You re comfortable working in a 24x7 shift culture to ensure that client issues are addressed around the clock. What You ll Do: Client Support & Troubleshooting: Provide expert technical support for clients using Bluecore, BigQuery, Datadog, and other tools. Help them resolve issues, optimize campaigns, and maximize the platform s capabilities. Campaign Management: Assist clients in configuring, optimizing, and troubleshooting email/SMS campaigns, including segmentation, automation, and reporting. Problem Resolution: You ll quickly identify technical issues, solve them, and communicate the solution clearly to clients. Whether it s a data issue or a platform error, you ll ensure it s resolved efficiently. Collaboration & Knowledge Sharing: Collaborate with Product, Engineering, and Technical Support teams to escalate and resolve complex issues. Share patterns, trends, and learnings with your team to help improve the overall customer experience. Continuous Learning: Develop your technical skills through hands-on experience with our tools and contribute to our internal knowledge base. Share insights and best practices with the team. Qualifications: 1+ years in product support, technical support, or related roles (preferably SaaS, eCommerce, or digital marketing environments). Hands-on experience with tools like Bluecore , BigQuery , Datadog , Looker , or similar platforms. Strong technical troubleshooting skills in a customer-facing role. Excellent written and verbal communication skills , with the ability to simplify complex technical issues for clients. Customer-first attitude , ensuring every interaction is aligned with the customer s needs and provides a clear path to resolution. Bachelor s degree in Computer Science, Engineering, or a related field (or equivalent experience). Open to 24x7 shift work culture.

In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers! Job Title: Product Manager - Content Intelligence Team Location: India Department: Product Management Experience Level: 5+ Years About the Role Bluecore is seeking a technically proficient Product Manager with 5+ years of experience to lead our Content Intelligence efforts, powering real-time content personalization, modular campaign logic, and the operationalisation of machine learning across billions of shopper interactions. This role sits at the core of how our system transforms raw data and predictive insights into dynamic, scalable content experiences for marketers.. You ll work closely with engineering teams focused on recipe rules services, catalog ingestion and serving, recommendation infrastructure, and ML operations, helping retailers deliver intelligent messages with precision and scale. Why Bluecore Join a high-impact team shaping the future of digital commerce. At Bluecore, you will play a key role in developing products that redefine how leading brands connect with consumers. This is an opportunity to drive innovation, lead strategic initiatives, and make a tangible impact on the global shopping experience. Key Responsibilities Own the full product lifecycle for backend systems powering content intelligence, including catalog ingestion, personalization logic, and modular rules-based and predictive content delivery.. Prioritize initiatives based on customer value, engineering effort, and strategic alignment, balancing infrastructure needs with user-facing innovation Define and articulate a product vision informed by deep understanding of consumer shopping behavior, data usage patterns, and technical capabilities. Collaborate closely with Engineering, Data Science, Design, Marketing, and Customer Success to ensure successful product delivery and adoption. Act as a subject matter expert in content intelligence, including real-time personalization, rule orchestration, and model operationalization across marketing campaigns.. Conduct competitive analysis and monitor industry trends to inform product innovation and differentiation. Use data-driven decision-making and continuous feedback loops to iterate on product improvements. Define and own product success metrics; use qualitative insights and quantitative data to evaluate impact and guide iteration. Take ownership of complex problems, drive stakeholder alignment, and lead projects with autonomy and clarity. Partner with engineers and technical leads to design scalable infrastructure for ingesting, enriching, and activating catalog and behavioral data. Monitor industry trends across dynamic content personalization, data pipeline optimizations, and ML operations to inform product vision and competitive differentiation. Partner cross-functionally with Product Marketing, Customer Success, and Sales to synthesize user feedback, advocate for customer needs, and ensure product capabilities align with business outcomes and upsell opportunities. Lead product discovery through customer interviews, internal feedback loops, and data insights to define clear problems, hypothesis, and product specs. Qualifications Bachelor s degree in Computer Science, Engineering, Business, or a related field, or equivalent practical experience. 5+ years of experience in Product Management, preferably within SaaS, e-commerce, or AI-driven personalization domains. Demonstrated ability to work with technical teams, understand system architecture, and translate technical concepts for non-technical audiences. Proven track record of delivering scalable, user-centric products with measurable business impact. Strong analytical, problem-solving, and strategic thinking skills. Excellent communication and collaboration skills with cross-functional teams. Ability to operate independently in a fast-paced and evolving environment. Bonus Points: Experience working at a B2B SaaS company Experience at a high-scale technology startup (we operate at the scale of billions of users) Experience in personalization, recommendations systems, or building dynamic content infrastructure in a marketing or commerce platform Familiarity with machine learning operations or experience partnering with engineers to deploy, monitor, and tune machine learning models in production Experience building internal systems or tools that enable marketers to manage, test, and scale personalization content What We Value Intellectual curiosity and a bias toward action in solving complex problems. Ability to influence without authority and drive cross-functional alignment. A balanced product mindset that considers user needs, business goals, and technical constraints. End-to-end product ownership and accountability. Empathy for users and a passion for delivering meaningful customer experiences. More About Us: Bluecore is a multi-channel personalization platform that gives retailers a competitive advantage in a digital-first world. Unlike systems built for mass marketing and a physical-first world, Bluecore unifies shopper and product data in a single platform, and using easy-to-deploy predictive models, activates welcomed one-to-one experiences at the speed and scale of digital. Through Bluecore s dynamic shopper and product matching, brands can personalize 100% of communications delivered to consumers through their shopping experiences, anywhere . This comes to life in three core product lines: Bluecore Communicate a modern email service provider (ESP) + SMS Bluecore Site an onsite capture and personalization product Bluecore Advertise a paid media product Bluecore is credited with increasing lifetime value of shoppers and overall speed to marketing for more than 400 brands, including Express, Tommy Hilfiger, The North Face, Teleflora and Bass Pro Shops. We have been recognized as one of the Best Places to Work by Fortune, Crains, Forbes and BuiltIn as well as ranked on the Inc. 5000, the most prestigious ranking of the nation s fastest-growing private companies. We are proud of the culture of flexibility, inclusivity and trust that we have built around our workforce. We are a remote first organization with the option to potentially work in our New York headquarters on occasion moving forward. We love the opportunity to come together - but employees will always have the option on where they work best. At Bluecore we believe in encouraging an inclusive environment in which employees feel encouraged to share their unique perspectives, demonstrate their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences. Bluecore is a proud equal opportunity employer. We are committed to fair hiring practices and to building a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers! Job Title: Product Support Engineer (PSE) Location: Remote About Us At Bluecore, we are revolutionizing the digital marketing space As a Product Support Engineer (PSE), you will help our customers optimize their use of our platform by resolving technical issues, setting up campaigns, and ensuring they get the most value from the tools and features we offer, Who You Are Pride yourself on a job well done You take ownership of the task at hand, ensuring you deliver accurate and effective solutions every time Customer support is a team effort, and you embrace feedback, actively listening to customers and colleagues alike, Collaborative and empathetic You put others first and commit to the right solution, not just your own You enjoy collaborating with others, learning from them, and sharing your own knowledge in a way that benefits the team, Disciplined curiosity When somethings unclear, you approach it head-on, asking the right questions and seeking to expand your technical knowledge Youre passionate about learning and improving, always curious to explore new technologies and share your insights, Customer-focused You understand the bigger picture of what matters to our customers and make sure to communicate clear solutions that address their needs Every interaction is intentional and designed to build confidence toward solving their challenges, Proactive and adaptable You stay ahead of issues, identifying patterns in client problems, and work with internal teams to address them swiftly Youre comfortable working in a 24x7 shift culture to ensure that client issues are addressed around the clock, What Youll Do Client Support & Troubleshooting: Provide expert technical support for clients using Bluecore, BigQuery, Datadog, and other tools Help them resolve issues, optimize campaigns, and maximize the platforms capabilities, Campaign Management: Assist clients in configuring, optimizing, and troubleshooting email/SMS campaigns, including segmentation, automation, and reporting, Problem Resolution: Youll quickly identify technical issues, solve them, and communicate the solution clearly to clients Whether its a data issue or a platform error, youll ensure its resolved efficiently, Collaboration & Knowledge Sharing: Collaborate with Product, Engineering, and Technical Support teams to escalate and resolve complex issues Share patterns, trends, and learnings with your team to help improve the overall customer experience, Continuous Learning: Develop your technical skills through hands-on experience with our tools and contribute to our internal knowledge base Share insights and best practices with the team, Qualifications 1+ years in product support, technical support, or related roles (preferably SaaS, eCommerce, or digital marketing environments), Hands-on experience with tools like Bluecore, BigQuery, Datadog, Looker, or similar platforms, Strong technical troubleshooting skills in a customer-facing role, Excellent written and verbal communication skills, with the ability to simplify complex technical issues for clients, Customer-first attitude, ensuring every interaction is aligned with the customers needs and provides a clear path to resolution, Bachelors degree in Computer Science, Engineering, or a related field (or equivalent experience), Open to 24x7 shift work culture, Why Join Us Work with cutting-edge tools and technologies in the eCommerce and digital marketing space, Competitive salary and benefits, Collaborative and innovative team culture where your contributions make a direct impact, Growth opportunities for continued professional development and learning, More About Us Bluecore is a multi-channel personalization platform that gives retailers a competitive advantage in a digital-first world Unlike systems built for mass marketing and a physical-first world, Bluecore unifies shopper and product data in a single platform, and using easy-to-deploy predictive models, activates welcomed one-to-one experiences at the speed and scale of digital Through Bluecores dynamic shopper and product matching, brands can personalize 100% of communications delivered to consumers through their shopping experiences, anywhere, This Comes To Life In Three Core Product Lines Bluecore Communicate?a modern email service provider (ESP) + SMS Bluecore Site?an onsite capture and personalization product Bluecore Advertise?a paid media product Bluecore is credited with increasing lifetime value of shoppers and overall speed to marketing for more than 400 brands, including Express, Tommy Hilfiger, The North Face, Teleflora and Bass Pro Shops We have been recognized as one of the Best Places to Work by Fortune, Crain's, Forbes and BuiltIn as well as ranked on the Inc 5000, the most prestigious ranking of the nations fastest-growing private companies, We are proud of the culture of flexibility, inclusivity and trust that we have built around our workforce We are a remote first organization with the option to potentially work in our New York headquarters on occasion moving forward We love the opportunity to come together but employees will always have the option on where they work best, At Bluecore we believe in encouraging an inclusive environment in which employees feel encouraged to share their unique perspectives, demonstrate their strengths, and act authentically We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences Bluecore is a proud equal opportunity employer We are committed to fair hiring practices and to building a welcoming environment for all team members All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status, We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment Please contact us to request accommodation,

In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers! The Engineering teams Technical Services arm at Bluecore is committed to delivering quality products and services by holding each other accountable and always being open and honest We use curiosity and creativity to drive ourselves and our customers towards higher levels of success while fostering a fun and collaborative environment, Bluecores Forward Deployed Engineer (FDE) unit is a software engineering team dedicated to helping Bluecore customers extract maximum value from the Bluecore Retail Data Platform As FDE , you will bring your technical know-how to the main connections of the Bluecore engine to our clients drawing meaningful intelligence from their websites and implementing marketing solutions that map to the customers vertical, audience behavior and product mix, As a Forward Deployed Engineer, your principal responsibilities will lie in (1) writing JavaScript integrations that live on client websites, (2) configuring and maintaining the intake and manipulation of client data across multiple channels including websites, SFTP clients, and Google Cloud Functions, (3) utilizing internal infrastructure and tooling to solve complex, often-unique, client-specific problems, and (4) interfacing with clients to help them understand and best utilize our array of products and services Besides raw intellect and the ability to not take yourself too seriously, it is important to be detail-oriented in your work, as we work closely with a multitude of the industrys top online retailers, all of which have very stringent requirements around the look and feel of their strategic communications, You Are A Perfect Fit If You Love Interfacing with Clients: You are someone who loves chatting with clients and figuring out how to push the limits of Bluecores technology for them You are an equal parts engineer, consultant, and subject matter expert with distinct gravitas Our customers are often non-technical and are responsible for choosing and buying technically sophisticated products The better we are at helping them understand and use our product, the more successful they will be and the more they will appreciate Bluecore, Solving unique, complex problems: You are someone who can think critically, often on the fly, about nuanced technical problems to devise a scalable, maintainable solution You enjoy the puzzle and the process of iterating and ideating before implementing a solution, and you are able to break complex problems into simple components for better analysis and digestion, Metrics and Data: You are someone who finds yourself consumed by daily, weekly and monthly metrics and loves turning those into best practices Seriously, you will advise executive-level decision-makers at industry-leading brands on best business practices, Teaching Others: You are someone who actually believes that diversity in thought and skills makes for a better workplace and a better you, Responsibilities Write client-side JavaScript to be run on clients' websites and configure custom recommendation logic using domain-specific tooling, Serve as the technical point-of-contact for clients both preand post-launch: working with them to integrate their website and databases with Bluecore, as well as helping establish and maintain a strong, long-term technical relationship between their systems and Bluecore, Working closely with clients and with our Customer Success team to think creatively and strategically about ways to extract maximum value from the Bluecore platform, designing and implementing custom technical solutions as needed, Develop the best technical solution possible for the toughest challenges that our customers will throw at you, Ideate, develop, and improve upon internal tooling, procedures, and processes that facilitate the work of the Technical Services team, Monitor the overall health and uptime of our most critical connections to clients Work as a liaison between clients, Customer Success, and the product development team to improve Bluecores product offering, Requirements Experience 25 years into Solutions Engineering, Successful completion of a reputable Coding Bootcamp or similar level of programming knowledge, Current or past professional experience in a client-facing role, working and communicating directly with customers, Fluent in JavaScript and familiar with various other web development technologies, Ability to take ambiguous workflows and turn them into structured processes, Nice to have Expose to (interested in learning) in SQL, Python, or Google Cloud functions, Familiarity with Marketing, Advertising, eCommerce, or other Emerging Technology (Artificial Intelligence, etc ) platforms, Ability to grow into a client-facing technical resource as career progresses in Bluecore, Shift Timings 6:30 PM IST 2:30 AM IST More About Us Bluecore is a multi-channel personalization platform that gives retailers a competitive advantage in a digital-first world Unlike systems built for mass marketing and a physical-first world, Bluecore unifies shopper and product data in a single platform, and using easy-to-deploy predictive models, activates welcomed one-to-one experiences at the speed and scale of digital Through Bluecores dynamic shopper and product matching, brands can personalize 100% of communications delivered to consumers through their shopping experiences, anywhere, This Comes To Life In Three Core Product Lines Bluecore Communicate?a modern email service provider (ESP) + SMS Bluecore Site?an onsite capture and personalization product Bluecore Advertise?a paid media product Bluecore is credited with increasing lifetime value of shoppers and overall speed to marketing for more than 400 brands, including Express, Tommy Hilfiger, The North Face, Teleflora and Bass Pro Shops We have been recognized as one of the Best Places to Work by Fortune, Crain's, Forbes and BuiltIn as well as ranked on the Inc 5000, the most prestigious ranking of the nations fastest-growing private companies, We are proud of the culture of flexibility, inclusivity and trust that we have built around our workforce We are a remote first organization with the option to potentially work in our New York headquarters on occasion moving forward We love the opportunity to come together but employees will always have the option on where they work best, At Bluecore we believe in encouraging an inclusive environment in which employees feel encouraged to share their unique perspectives, demonstrate their strengths, and act authentically We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences Bluecore is a proud equal opportunity employer We are committed to fair hiring practices and to building a welcoming environment for all team members All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status, We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment Please contact us to request accommodation,

In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers! The Engineering team s Technical Services arm at Bluecore is committed to delivering quality products and services by holding each other accountable and always being open and honest. We use curiosity and creativity to drive ourselves and our customers towards higher levels of success while fostering a fun and collaborative environment. Bluecore s Forward Deployed Engineer (FDE) unit is a software engineering team dedicated to helping Bluecore customers extract maximum value from the Bluecore Retail Data Platform. As FDE , you will bring your technical know-how to the main connections of the Bluecore engine to our clients - drawing meaningful intelligence from their websites and implementing marketing solutions that map to the customer s vertical, audience behavior and product mix. As a Forward Deployed Engineer, your principal responsibilities will lie in (1) writing JavaScript integrations that live on client websites, (2) configuring and maintaining the intake and manipulation of client data across multiple channels including websites, SFTP clients, and Google Cloud Functions, (3) utilizing internal infrastructure and tooling to solve complex, often-unique, client-specific problems, and (4) interfacing with clients to help them understand and best utilize our array of products and services. Besides raw intellect and the ability to not take yourself too seriously, it is important to be detail-oriented in your work, as we work closely with a multitude of the industry s top online retailers, all of which have very stringent requirements around the look and feel of their strategic communications. You Are A Perfect Fit If You Love: -Interfacing with Clients: You are someone who loves chatting with clients and figuring out how to push the limits of Bluecore s technology for them. You are an equal parts engineer, consultant, and subject matter expert with distinct gravitas. Our customers are often non-technical and are responsible for choosing and buying technically sophisticated products. The better we are at helping them understand and use our product, the more successful they will be and the more they will appreciate Bluecore. -Solving unique, complex problems: You are someone who can think critically, often on the fly, about nuanced technical problems to devise a scalable, maintainable solution. You enjoy the puzzle and the process of iterating and ideating before implementing a solution, and you are able to break complex problems into simple components for better analysis and digestion. -Metrics and Data: You are someone who finds yourself consumed by daily, weekly and monthly metrics and loves turning those into best practices. Seriously, you will advise executive-level decision-makers at industry-leading brands on best business practices. -Teaching Others: You are someone who actually believes that diversity in thought and skills makes for a better workplace and a better you. Responsibilities: Write client-side JavaScript to be run on clients websites and configure custom recommendation logic using domain-specific tooling. Serve as the technical point-of-contact for clients both pre- and post-launch: working with them to integrate their website and databases with Bluecore, as well as helping establish and maintain a strong, long-term technical relationship between their systems and Bluecore. Working closely with clients and with our Customer Success team to think creatively and strategically about ways to extract maximum value from the Bluecore platform, designing and implementing custom technical solutions as needed. Develop the best technical solution possible for the toughest challenges that our customers will throw at you. Ideate, develop, and improve upon internal tooling, procedures, and processes that facilitate the work of the Technical Services team. Monitor the overall health and uptime of our most critical connections to clients Work as a liaison between clients, Customer Success, and the product development team to improve Bluecore s product offering. Requirements Experience 2- 5 years into Solutions Engineering. Successful completion of a reputable Coding Bootcamp or similar level of programming knowledge. Current or past professional experience in a client-facing role, working and communicating directly with customers . Fluent in JavaScript and familiar with various other web development technologies. Ability to take ambiguous workflows and turn them into structured processes. Nice to have Expose to (interested in learning) in SQL, Python, or Google Cloud functions. Familiarity with Marketing, Advertising, eCommerce, or other Emerging Technology (Artificial Intelligence, etc.) platforms. Ability to grow into a client-facing technical resource as career progresses in Bluecore. Shift Timings - 6:30 PM IST - 2:30 AM IST More About Us: Bluecore is a multi-channel personalization platform that gives retailers a competitive advantage in a digital-first world. Unlike systems built for mass marketing and a physical-first world, Bluecore unifies shopper and product data in a single platform, and using easy-to-deploy predictive models, activates welcomed one-to-one experiences at the speed and scale of digital. Through Bluecore s dynamic shopper and product matching, brands can personalize 100% of communications delivered to consumers through their shopping experiences, anywhere . This comes to life in three core product lines: Bluecore Communicate a modern email service provider (ESP) + SMS Bluecore Site an onsite capture and personalization product Bluecore Advertise a paid media product At Bluecore we believe in encouraging an inclusive environment in which employees feel encouraged to share their unique perspectives, demonstrate their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences. Bluecore is a proud equal opportunity employer. We are committed to fair hiring practices and to building a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Overview We are seeking a highly analytical and independent Sales Operations Data Analyst to join our team. In this role, you will review, process, and analyze contract data related to closed won deals in our Salesforce CRM. The ideal candidate demonstrates meticulous attention to detail, proactively solves problems, and is capable of understanding both granular data and broader business impacts. Youll be empowered and expected to question, improve, and own our closed won deals process—ensuring impeccable data quality and process efficiency. Key Responsibilities Critical Data Validation & Analysis Interpret and review contract and deal documents for data quality, pricing, product configuration, billing schedules, and quantities with a business mindset Spot discrepancies and apply root-cause analysis, independently resolving issues wherever possible Clearly document all corrections and findings for auditability Salesforce Data Management & Correction Update and correct Salesforce opportunity records with consistently high standards of accuracy and completeness Proactively communicate recurring data/process issues and propose tactical or systemic solutions Ensure all products and financial details from closed won deals are correctly and completely recorded Periodically reconcile revenue (MRR) and surface anomalies for quick action Process Ownership & Improvement Identify blockers or inefficiencies in the contract-to-record workflow and take initiative to drive improvements Collaborate on process documentation, suggesting automation or policy adjustments as needed Maintain meticulous change histories, audit trails, and clear process guides for internal and audit use Stakeholder Engagement Liaise directly with Sales, Finance, and Legal to resolve ambiguous or unclear contract and data issues Proactively provide updates and recommendations to management regarding process health and data quality Qualifications 2+ years of hands-on Salesforce experience in an administrator, business analyst, sales/revenue operations, or power user role Solid understanding of Salesforce data models (objects, fields, reports, dashboards) and practical data troubleshooting Exceptional problem-solving and critical thinking skills; able to navigate ambiguity and independently research solutions Obsession with data quality, accuracy, and process consistency Demonstrated ability to see both detail-level and big picture impacts Well-organized, self-motivated, and able to work independently in a fast-paced environment Strong written/verbal communication; able to explain findings and proposals to both technical and non-technical stakeholders Proven experience improving or creating operational processes (please provide examples in your application) Preferred But Not Required Salesforce Administrator Certification or other Salesforce certifications Experience with contract review, billing systems, or process automation Project management experience Interview Process Candidates will complete a practical skills assessment focused on identifying real-world data and process issues, presenting solutions, and demonstrating strong critical thinking.

Forward Deployed Engineer The Engineering teams Technical Services arm at Bluecore is committed to delivering quality products and services by holding each other accountable and always being open and honest. We use curiosity and creativity to drive ourselves and our customers towards higher levels of success while fostering a fun and collaborative environment. Bluecores Forward Deployed Engineer (FDE) unit is a software engineering team dedicated to helping Bluecore customers extract maximum value from the Bluecore Retail Data Platform. As FDE , you will bring your technical know-how to the main connections of the Bluecore engine to our clients - drawing meaningful intelligence from their websites and implementing marketing solutions that map to the customers vertical, audience behavior and product mix. As a Forward Deployed Engineer, your principal responsibilities will lie in (1) writing JavaScript integrations that live on client websites, (2) configuring and maintaining the intake and manipulation of client data across multiple channels including websites, SFTP clients, and Google Cloud Functions, (3) utilizing internal infrastructure and tooling to solve complex, often-unique, client-specific problems, and (4) interfacing with clients to help them understand and best utilize our array of products and services. Besides raw intellect and the ability to not take yourself too seriously, it is important to be detail-oriented in your work, as we work closely with a multitude of the industrys top online retailers, all of which have very stringent requirements around the look and feel of their strategic communications. You Are A Perfect Fit If You Love: -Interfacing with Clients: You are someone who loves chatting with clients and figuring out how to push the limits of Bluecores technology for them. You are an equal parts engineer, consultant, and subject matter expert with distinct gravitas. Our customers are often non-technical and are responsible for choosing and buying technically sophisticated products. The better we are at helping them understand and use our product, the more successful they will be and the more they will appreciate Bluecore. -Solving unique, complex problems: You are someone who can think critically, often on the fly, about nuanced technical problems to devise a scalable, maintainable solution. You enjoy the puzzle and the process of iterating and ideating before implementing a solution, and you are able to break complex problems into simple components for better analysis and digestion. -Metrics and Data: You are someone who finds yourself consumed by daily, weekly and monthly metrics and loves turning those into best practices. Seriously, you will advise executive-level decision-makers at industry-leading brands on best business practices. -Teaching Others: You are someone who actually believes that diversity in thought and skills makes for a better workplace and a better you. Responsibilities: Write client-side JavaScript to be run on clients' websites and configure custom recommendation logic using domain-specific tooling. Serve as the technical point-of-contact for clients both pre- and post-launch: working with them to integrate their website and databases with Bluecore, as well as helping establish and maintain a strong, long-term technical relationship between their systems and Bluecore. Working closely with clients and with our Customer Success team to think creatively and strategically about ways to extract maximum value from the Bluecore platform, designing and implementing custom technical solutions as needed. Develop the best technical solution possible for the toughest challenges that our customers will throw at you. Ideate, develop, and improve upon internal tooling, procedures, and processes that facilitate the work of the Technical Services team. Monitor the overall health and uptime of our most critical connections to clients Work as a liaison between clients, Customer Success, and the product development team to improve Bluecore’s product offering. Requirements Experience 2- 5 years into Solutions Engineering. Successful completion of a reputable Coding Bootcamp or similar level of programming knowledge. Current or past professional experience in a client-facing role, working and communicating directly with customers. Fluent in JavaScript and familiar with various other web development technologies. Ability to take ambiguous workflows and turn them into structured processes. Nice to have Expose to (interested in learning) in SQL, Python, or Google Cloud functions. Familiarity with Marketing, Advertising, eCommerce, or other Emerging Technology (Artificial Intelligence, etc.) platforms. Ability to grow into a client-facing technical resource as career progresses in Bluecore.

In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers! Bluecore is a Retail Performance Cloud specializing in artificial intelligence based workflows Our unique ability to leverage machine learning to match customer data with real-time product and behavior enables brands to build intelligent, marketing communications and personalized campaigns in seconds vs days More than 400 retail brands, including Staples, Perry Ellis, Teleflora, Tommy Hilfiger and Best Buy Canada, increase their performance with less effort leveraging our products Bluecore has been recognized as one of the Best Places to Work by Glassdoor and is ranked No 241 on the Inc 500 List, the most prestigious ranking of the nations fastest-growing private companies Overview Job Description We are seeking a highly analytical and independent Sales Operations Data Analyst to join our team In this role, you will review, process, and analyze contract data related to closed won deals in our Salesforce CRM The ideal candidate demonstrates meticulous attention to detail, proactively solves problems, and is capable of understanding both granular data and broader business impacts Youll be empowered and expected to question, improve, and own our closed won deals process?ensuring impeccable data quality and process efficiency Key Responsibilities Critical Data Validation & Analysis Interpret and review contract and deal documents for data quality, pricing, product configuration, billing schedules, and quantities with a business mindset Spot discrepancies and apply root-cause analysis, independently resolving issues wherever possible Clearly document all corrections and findings for auditability Salesforce Data Management & Correction Update and correct Salesforce opportunity records with consistently high standards of accuracy and completeness Proactively communicate recurring data/process issues and propose tactical or systemic solutions Ensure all products and financial details from closed won deals are correctly and completely recorded Periodically reconcile revenue (MRR) and surface anomalies for quick action Process Ownership & Improvement Identify blockers or inefficiencies in the contract-to-record workflow and take initiative to drive improvements Collaborate on process documentation, suggesting automation or policy adjustments as needed Maintain meticulous change histories, audit trails, and clear process guides for internal and audit use Stakeholder Engagement Liaise directly with Sales, Finance, and Legal to resolve ambiguous or unclear contract and data issues Proactively provide updates and recommendations to management regarding process health and data quality Qualifications 2+ years of hands-on Salesforce experience in an administrator, business analyst, sales/revenue operations, or power user role Solid understanding of Salesforce data models (objects, fields, reports, dashboards) and practical data troubleshooting Exceptional problem-solving and critical thinking skills; able to navigate ambiguity and independently research solutions Obsession with data quality, accuracy, and process consistency Demonstrated ability to see both detail-level and big picture impacts Well-organized, self-motivated, and able to work independently in a fast-paced environment Strong written/verbal communication; able to explain findings and proposals to both technical and non-technical stakeholders Proven experience improving or creating operational processes (please provide examples in your application) Preferred But Not Required Salesforce Administrator Certification or other Salesforce certifications Experience with contract review, billing systems, or process automation Project management experience Interview Process Candidates will complete a practical skills assessment focused on identifying real-world data and process issues, presenting solutions, and demonstrating strong critical thinking More About Us Bluecore is a multi-channel personalization platform that gives retailers a competitive advantage in a digital-first world Unlike systems built for mass marketing and a physical-first world, Bluecore unifies shopper and product data in a single platform, and using easy-to-deploy predictive models, activates welcomed one-to-one experiences at the speed and scale of digital Through Bluecores dynamic shopper and product matching, brands can personalize 100% of communications delivered to consumers through their shopping experiences, anywhere This Comes To Life In Three Core Product Lines Bluecore Communicate?a modern email service provider (ESP) + SMS Bluecore Site?an onsite capture and personalization product Bluecore Advertise?a paid media product At Bluecore we believe in encouraging an inclusive environment in which employees feel encouraged to share their unique perspectives, demonstrate their strengths, and act authentically We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences Bluecore is a proud equal opportunity employer We are committed to fair hiring practices and to building a welcoming environment for all team members All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment Please contact us to request accommodation

In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers! The Engineering teams Technical Services arm at Bluecore is committed to delivering quality products and services by holding each other accountable and always being open and honest We use curiosity and creativity to drive ourselves and our customers towards higher levels of success while fostering a fun and collaborative environment Bluecores Forward Deployed Engineer (FDE) unit is a software engineering team dedicated to helping Bluecore customers extract maximum value from the Bluecore Retail Data Platform As FDE , you will bring your technical know-how to the main connections of the Bluecore engine to our clients drawing meaningful intelligence from their websites and implementing marketing solutions that map to the customers vertical, audience behavior and product mix As a Forward Deployed Engineer, your principal responsibilities will lie in (1) writing JavaScript integrations that live on client websites, (2) configuring and maintaining the intake and manipulation of client data across multiple channels including websites, SFTP clients, and Google Cloud Functions, (3) utilizing internal infrastructure and tooling to solve complex, often-unique, client-specific problems, and (4) interfacing with clients to help them understand and best utilize our array of products and services Besides raw intellect and the ability to not take yourself too seriously, it is important to be detail-oriented in your work, as we work closely with a multitude of the industrys top online retailers, all of which have very stringent requirements around the look and feel of their strategic communications You Are A Perfect Fit If You Love Interfacing with Clients: You are someone who loves chatting with clients and figuring out how to push the limits of Bluecores technology for them You are an equal parts engineer, consultant, and subject matter expert with distinct gravitas Our customers are often non-technical and are responsible for choosing and buying technically sophisticated products The better we are at helping them understand and use our product, the more successful they will be and the more they will appreciate Bluecore Solving unique, complex problems: You are someone who can think critically, often on the fly, about nuanced technical problems to devise a scalable, maintainable solution You enjoy the puzzle and the process of iterating and ideating before implementing a solution, and you are able to break complex problems into simple components for better analysis and digestion Metrics and Data: You are someone who finds yourself consumed by daily, weekly and monthly metrics and loves turning those into best practices Seriously, you will advise executive-level decision-makers at industry-leading brands on best business practices Teaching Others: You are someone who actually believes that diversity in thought and skills makes for a better workplace and a better you Responsibilities Write client-side JavaScript to be run on clients' websites and configure custom recommendation logic using domain-specific tooling Serve as the technical point-of-contact for clients both preand post-launch: working with them to integrate their website and databases with Bluecore, as well as helping establish and maintain a strong, long-term technical relationship between their systems and Bluecore Working closely with clients and with our Customer Success team to think creatively and strategically about ways to extract maximum value from the Bluecore platform, designing and implementing custom technical solutions as needed Develop the best technical solution possible for the toughest challenges that our customers will throw at you Ideate, develop, and improve upon internal tooling, procedures, and processes that facilitate the work of the Technical Services team Monitor the overall health and uptime of our most critical connections to clients Work as a liaison between clients, Customer Success, and the product development team to improve Bluecores product offering Requirements Experience 25 years into Solutions Engineering Successful completion of a reputable Coding Bootcamp or similar level of programming knowledge Current or past professional experience in a client-facing role, working and communicating directly with customers Fluent in JavaScript and familiar with various other web development technologies Ability to take ambiguous workflows and turn them into structured processes Nice to have Expose to (interested in learning) in SQL, Python, or Google Cloud functions Familiarity with Marketing, Advertising, eCommerce, or other Emerging Technology (Artificial Intelligence, etc ) platforms Ability to grow into a client-facing technical resource as career progresses in Bluecore Shift Timings 6:30 PM IST 2:30 AM IST More About Us Bluecore is a multi-channel personalization platform that gives retailers a competitive advantage in a digital-first world Unlike systems built for mass marketing and a physical-first world, Bluecore unifies shopper and product data in a single platform, and using easy-to-deploy predictive models, activates welcomed one-to-one experiences at the speed and scale of digital Through Bluecores dynamic shopper and product matching, brands can personalize 100% of communications delivered to consumers through their shopping experiences, anywhere This Comes To Life In Three Core Product Lines Bluecore Communicate?a modern email service provider (ESP) + SMS Bluecore Site?an onsite capture and personalization product Bluecore Advertise?a paid media product At Bluecore we believe in encouraging an inclusive environment in which employees feel encouraged to share their unique perspectives, demonstrate their strengths, and act authentically We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences Bluecore is a proud equal opportunity employer We are committed to fair hiring practices and to building a welcoming environment for all team members All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment Please contact us to request accommodation