Blown is a niche offering dedicated to hairstyling, haircuts, hair blow-dry services, hair color, hair spas, facials, mani-pedis, nail art, and more. Our team of experts is equipped to get you ready to go in a wink. Our membership packages are the sweetest treat for yourself or someone special. Check-in, blowout: everything we do stems from our belief that extraordinary hair days make all the difference. Learn more about us @ https://linktr.ee/blown.co.in Job Overview We are seeking a Guest Relations Manager to provide top-notch customer service to clients of our salon. As a Guest Relations Manager, you will be responsible to manage our Front Desk Department and deliver amazing customer service to our clients. You should communicate effectively with our clients and enhance their overall experience at our salon. You should be patient, as you will act as a point of contact between our clients and staff. You should be able to stay calm when resolving difficult circumstances. You have to make sure the clients are satisfied with our services. Your main objective will be to ensure an extraordinary guest experience so that our clients enjoy their experience at our salon. You should have a pleasing personality and should be an excellent conversation starter. We take great pride in our entire team, and here are some of the benefits they receive working with us: Working in a Salon that has won the award for Top 3 Retail spaces in Asia Free Haircuts and styling! Our team enjoys a certain amount of free services in the salon Safe and Secure environment, especially for women to dress professionally and feel comfortable and confident doing so Ability to earn a 40% + bonus monthly Enjoy the benefits of a Yearly Bonus Bucket for outstanding performance Our team celebrations include Wine. Why not enjoy it when we are India's first Salon and Wine bar! And a lot more… If you have the required experience for this role, you can send in your applications to us. Responsibilities Greet customers and walk them to their seats. Advise assigned beauticians about customers’ arrival and update them about the services that they want. Confirm appointments with customers via telephone, chat, and email. Process cash and credit card transactions and issue receipts. Offer drinks and converse with customers who are sitting in the waiting area of our salon. Answer inquiries from clients regarding the beauty services of the salon and schedule their appointments. Notify customers about new offers and services of the salon on a timely basis. Provide cross-sell services through brochures and gift vouchers whenever applicable. Update customer records with contact, bill details, appointments, and services provided to them. Keep the reception area clean. Order and get salon business cards and brochures printed as and when required. Requirements Bachelor’s degree in any discipline. Candidates having a high school diploma with the desired experience can also be considered. 2+ years of work experience as a Guest Relations Manager or Salon Manager, Hotel Manager, or a similar role. Professional certification in Guest Relations will be preferred. Basic computer knowledge with proficiency in Microsoft Office/Google Workplace. Should be a customer-oriented individual with a good knowledge of hospitality industry standards. Exceptional communication (oral and written) skills. Excellent record-keeping skills. Ability to handle monetary transactions. Good customer service and organization skills

Job Overview We are looking for a professional and competent Guest Relations Executive to join our salon. You will be managing our front desk area and be responsible for salon management. As a Guest Relations Executive, you will be responsible to greet clients on their visit and offer them our services. You will also answer customers' inquiries about salon services via telephone, email, or face-to-face. You will be processing their payments and maintaining a record of the transactions in a cash register. You will be the primary point of contact between the salon clients and the salon team. You will be directly working with our Salon Manager. You should be capable of managing customers with elegance, even amid peak demand hours. You will assist us in boosting our reputation by building friendly relationships with clients. If you have the desired experience for this role, we would like to meet you. Responsibilities Greet customers and walk them to the best possible beauty station. Advise assigned beauticians about the customer’s arrival and update them about the services that they want. Confirm appointments of customers via telephone and email. Process cash and credit card transactions and issue receipts. Offer drinks and converse with customers who are sitting in the waiting area of our salon. Answer inquiries of clients regarding the beauty services of the salon and schedule their appointments. Notify customers about new offers and services of the salon on a timely basis. Provide cross-selling services through brochures and gift vouchers whenever applicable. Update customer records with contact, bill details, appointments, and services provided to them. Keep the reception area clean. Order and get salon business cards and brochures printed as and when required. Requirements Bachelor’s degree in any discipline. Candidates having a high school diploma with the desired experience can also be considered. Fresher or 1+ years of experience working as a Guest Relations Executive, Receptionist or a similar role. Basic computer knowledge with proficiency in Microsoft Office. Exceptional communication (oral and written) skills. Excellent record-keeping skills. Ability to handle monetary transactions. Good customer service and organization skills.