Data Entry and Management: Accurately inputting, updating, and maintaining data in various systems (CRM, ERP, spreadsheets, databases). Ensuring data integrity, accuracy, and completeness. Managing and organizing physical and digital records and documents. Administrative Support: Handling general administrative tasks such as filing, scanning, printing, and managing correspondence (emails, letters). Scheduling appointments, meetings, and managing calendars for team members or management. Assisting with travel arrangements and logistical coordination. Maintaining office supplies and inventory control. Documentation and Reporting: Preparing, formatting, and generating various reports, presentations, and documents as required. Assisting with the compilation of data for financial reports, invoices, and bills. Ensuring compliance with company policies and data protection regulations. Operational Coordination: Coordinating with different departments (e.g., sales, finance, HR, operations) to ensure seamless workflow and information exchange. Assisting in processing customer orders, managing client queries, and resolving internal issues. Supporting the front office team with administrative tasks and information retrieval. Financial and Accounting Support (depending on the organization): Assisting with basic bookkeeping tasks, processing invoices, and tracking expenses. Maintaining records of financial transactions. Process Improvement: Identifying and suggesting improvements to existing back-office processes for increased efficiency and accuracy. Assisting in the implementation of new systems, policies, and procedures. Qualifications: Education: Bachelor's degree in Business Administration, Commerce, Finance, or a related field (preferred). Experience: Proven experience in an administrative, back office, or similar support role. Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) is essential. Familiarity with CRM platforms, accounting software, and/or enterprise resource planning (ERP) systems is a plus. Strong data entry skills and accuracy. Soft Skills: Excellent Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment. Attention to Detail: Meticulous approach to work, ensuring accuracy in data and documentation. Strong Communication Skills: Both written and verbal, for effective internal coordination. Problem-Solving Skills: Ability to identify issues and contribute to solutions. Teamwork: Ability to collaborate effectively with colleagues and other departments. Adaptability: Willingness to learn new systems and adapt to evolving processes. Confidentiality: Ability to handle sensitive and confidential information with discretion.
