Back Office Executive

Job Brief:

We are seeking an experienced Back Office Executive to join our team in the Printer Ribbon Cartridge industry. The Back Office Executive is responsible for providing support to sales representatives, managing customer accounts, and performing administrative tasks. The ideal candidate will have extensive experience in the sales industry, excellent customer service skills.

Roles & Responsibilities :

• Provide administrative support to sales representatives, including preparing customer quotes, order entry, data entry, and other related duties.
• Manage customer accounts and ensure customer satisfaction.
• Respond to customer inquiries and resolve customer complaints in a timely manner. Develop and maintain relationships with customers.
• Process orders and ensure timely delivery.
• Coordinate with the warehouse for the material dispatch
• Coordinate with the ASM for the all order related details also customer information.
• Take follow-up with the courier team .
• Do the payment recovery timely.
• Prepare reports regarding sales performance, customer satisfaction, and other metrics. Track and maintain accurate records of sales leads and customer data.
• Assist in the development and implementation of sales strategies.

Requirements & Skills:

• Excellent problem-solving and communication skills
• Team spirit & Team management Skills
• Strong listening skills & learning attitude
• Ability to multi-task, prioritize, and manage time effectively
• Bachelor’s degree in Business, Marketing, or a related field.
• At least 3 -4 years of experience in a sales or customer service role
• effectively manage multiple projects and deadlines.

Job Type: Full-time

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Leave encashment
• Provident Fund

Ability to commute/relocate:

• Lokmanya Nagar, Thane, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Diploma (Preferred)

Work Location: In person