Posted:-1 days ago|
Platform:
Work from Office
Full Time
Handle Azure API Management related L2 and L3 level issues and manage minor API fixes and developments process knowledge .
Azure API Support Engineer - Handle Azure API Management related L2 and L3 level issues and manage minor API fixes and developments process knowledge . Provide advanced technical support to customers experiencing issues with Azure API Management.
Troubleshoot and resolve complex incidents related to API gateways, policies, security, connectivity, and performance.Analyze logs, configurations, and network traces to diagnose root causes of issues.Collaborate with customers via various channels (e.g., phone, email, support portal) to understand their problems and provide effective solutions.Escalate complex issues to Microsoft support or internal engineering teams when necessary, and actively participate in their resolution.API Fixes and Minor Development:Analyze customer requests for minor API fixes and enhancements.Implement and test minor API changes, including policy updates, backend configurations, and basic code modifications.Follow established change management processes for deploying API fixes.Document API changes and configurations.Knowledge Management:Create and maintain comprehensive knowledge base articles, troubleshooting guides, and FAQs related to Azure API Management.Share knowledge and best practices with internal support teams and customers.Contribute to the development of support processes and tools.
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