The Lead Support Engineer will play a crucial role in monitoring, debugging, and optimizing Azure integration services-based integrations across our critical business systems. You will be responsible for ensuring these integrations run smoothly, efficiently, and securely, thereby supporting our core business operations. Key Responsibilities: Monitor the health and performance of integrations between Unicommerce, Netsuite ERP, WMS, and Store POS (Wundersoft) using Azure integration services. Identify, diagnose, and resolve issues within the integrations, ensuring minimal downtime and adherence to SLAs. Collaborate with cross-functional teams to understand integration needs, implement new integration solutions, and enhance existing workflows for optimal performance. Develop and maintain comprehensive documentation on integration architectures, configurations, and troubleshooting guides. Lead and mentor a team of support engineers, fostering a culture of continuous improvement and learning. Stay abreast of the latest Azure integration services features and best practices, applying this knowledge to our integrations strategy. Implement security measures to protect data and integration points across all systems. Provide regular reports on integration performance, issues resolved, and improvement initiatives. Required Skills and Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field. At least 3-5 years of experience in a support engineering role with a strong focus on Azure integration services. Proven expertise in troubleshooting and optimizing integrations between systems like OMS, ERP, WMS, and POS. Solid understanding of cloud architecture, particularly Azure, and experience with Azure Logic Apps, Azure Functions, and Azure API Management. Familiarity with Unicommerce, Netsuite ERP, WMS solutions, and Store POS systems, particularly Wundersoft. Excellent problem-solving skills and the ability to work under pressure. Strong leadership skills with experience managing or leading a team. Exceptional communication and collaboration skills, with the ability to explain complex technical issues to non-technical stakeholders.

We are looking for a talented Support Engineer to provide Level 1 support and technical assistance to our client's e-commerce and order management platforms. The ideal candidate will have experience in resolving issues related to e-commerce systems and will work on-site at our client's facility in Gurugram. This role requires a deep understanding of platforms like Unicommerce and Magento and a commitment to ensuring seamless operations for our client's e-commerce business. Responsibilities : On-site support at the client's location in Gurugram, India. Provide Level 1 support for e-commerce and order management platforms, including but not limited to Unicommerce and Magento. Assist end-users in resolving technical issues, answering inquiries, and troubleshooting problems related to the e-commerce systems. Monitor system performance and report any anomalies or irregularities to the relevant teams. Collaborate with cross-functional teams to ensure efficient issue resolution and maintain effective communication with stakeholders. Document and maintain accurate records of support requests, solutions, and system configurations. Contribute to the improvement of support processes and knowledge base documentation. Stay updated on platform updates, best practices, and industry trends to provide informed support. Requirements : Bachelor's degree in Computer Science, Information Technology, or a related field. 0 to 1 year of experience in Level 0 support activities in e-commerce and order management platforms, with a strong focus on Unicommerce and Magento. Strong analytical and problem-solving skills with a keen eye for detail. Excellent communication and interpersonal skills to effectively interact with end-users and colleagues. Proficiency in troubleshooting software and hardware issues. Knowledge of e-commerce systems and their operations. A customer-centric mindset with a commitment to delivering exceptional service. Ability to work independently and in a team, adapting to a dynamic and fast-paced environment. Willingness to be on-site at the client's location in Gurugram, India.