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Automation Lead - L1

5 - 8 years

9 - 13 Lacs

Posted:2 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description


  
Role Purpose
The purpose of the role is to lead various automation initiatives pertaining to strategic accounts in a BU ensuring better client engagement   
Do
1. Lead automation roadmaps and strategies for various BUs
  • Ensure complete understanding of requirements needed to implement automation of various accounts in BUs
  • Do shortlisting of accounts depending upon the size of account and their ability to accommodate maturity
  • Drive automation maturity in the shortlisted accounts to the next level
  • Align the customers by showcasing Wipros capability to drive automation and ROI achievement for the customer
  • Ensure contractual commitments for a particular project are met by understanding the scope and requirements
  • Ensure the desired software and infrastructures are implemented required for automation
  • Ensure scalable standards of dashboard and process support system for active automation monitoring
  • Develop and review the Account Automation Plans for each account in consultation with the account partners and delivery teams
  • Review the automation projects on progress and resolves complex escalations related to operations, production, quality control, schedules and maintenance
  • Come up with solution of the problems regarding automation persistent in development unit
  • Manage the appropriate level of access control to protect export controlled, proprietary, and sensitive project information
  • Periodically review the project status completion vis-a vis the project plan and ensure successful roll out
  • Review the upcoming automation trends, technologies and ways of working and identify the capability gap within the team
  • Responsible to maintain customer relationships and derive maximum customer references to ensure business continuity
  • Receive feedback from the customers and align resources internally to close all the gaps

  •   
    Deliver
    No.
    Performance Parameter
    Measure 1. Client Engagement CSAT, Customer reference, Customer Solutions, mean time to resolve customer issues (MMT reducing trend) 2. BOT implementation Work done by the bots for platform/non platform accounts, No. of platform accounts per DU
      
      
    Mandatory Skills:
  • API Automation Testing.
    Experience5-8 Years.
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    Wipro
    Wipro

    Information Technology & Services

    Bengaluru

    250,000+ Employees

    12169 Jobs

      Key People

    • Thierry Delaporte

      CEO & Managing Director
    • Jatin Dalal

      Chief Financial Officer

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