About the Organisation Southwharf Corporate Services Pvt Ltd is an Indian company providing legal and administrative support services to a leading Australian legal and migration services provider, with which it has a formal service delivery arrangement. The Southwharf team works in close coordination with Australian legal professionals, using aligned systems and standardised processes to ensure consistency in service quality and compliance across all matters. Purpose of the Role The Immigration Case Manager plays a key operational role in the preparation of visa application matters. Working under the direction of an assigned Australian legal team, the Case Manager is responsible for managing client documentation, application forms, and procedural workflows. The position is embedded within the visa application preparation stream and focuses on administrative and case coordination duties. All legal advice, application submission, and final approval responsibilities remain with Australian lawyers. Responsibilities and Duties Case Coordination and Workflow Oversight Manage the end-to-end preparation of visa applications in alignment with internal procedures and deadlines. Monitor matter progress and coordinate task completion with assigned Case Assistants. Identify delays or documentation gaps and escalate appropriately. Documentation and System Management Review and compile client documents to meet submission standards. Populate application forms and structured data fields using verified client information. Maintain accurate case records in platforms such as Migration Manager and Pipedrive. Client Communication Support Draft non-legal correspondence including document requests, submission timelines, and checklist summaries. Follow up with clients for outstanding materials in accordance with internal protocols. Record all communications accurately using approved templates. Collaboration and Reporting Work directly with Australian legal teams to support matter readiness and procedural coordination. Provide regular updates to the Manager – Visa Applications Stream. Participate in team check-ins and provide input on workflow improvements. File Closure and Handover Finalise preparation of visa application bundles for internal legal review. Support case closure activities, including archiving and final documentation updates. Additional Duties Support onboarding and supervision of Immigration Case Assistants. Perform other duties as required to meet operational and service delivery objectives. Key Deliverables Visa application files that are fully prepared and ready for Australian legal review Accurate and timely updates to internal checklists, systems, and timelines Client documentation formatted and filed according to naming conventions and system protocols Procedural communications and document requests issued using standard templates Compliance and Confidentiality All client records and data must be handled in accordance with internal confidentiality protocols. Approved systems including Migration Manager, Pipedrive, and Google Workspace must be used for all task execution and communication. Final review, sign-off, and lodgement decisions for all legal outputs rest exclusively with Australian-qualified lawyers or their designated managers. The Case Manager must not provide legal advice to clients and must ensure that all outputs are submitted for appropriate review prior to delivery. Key Relationships Assigned Australian Legal Team Immigration Case Assistant Manager – Visa Applications Stream India CEO Essential Skills Operational Oversight Demonstrated ability to manage multi-step workflows and case progress tracking Organised and accountable in handling deadlines and competing priorities Documentation and Accuracy High attention to detail in document formatting and file readiness Consistent use of internal templates and procedural standards Communication Clear and professional written communication Responsive and respectful coordination with legal and operations staff Technology and Systems Familiarity with Google Workspace tools Competence using or learning legal operations software (e.g. Migration Manager, Pipedrive) Qualifications Bachelor’s degree in Law, Administration, or a related field At least 1-3 years of experience in case preparation, visa services, or legal operations Prior supervisory experience is desirable Familiarity with Australian migration processes is an advantage but not essential Employee Benefits Employees of Southwharf Corporate Services Pvt Ltd are entitled to the following benefits: Four weeks of paid annual leave Health insurance coverage Provident Fund (PF) contributions in accordance with Indian regulations Performance-linked bonuses, subject to eligibility and company policy Show more Show less

About the Organisation Southwharf Corporate Services Pvt Ltd is an Indian company providing legal and administrative support services to a leading Australian legal and migration services provider, with which it has a formal service delivery arrangement. The Southwharf team works in close coordination with Australian legal professionals, using aligned systems and standardised processes to ensure consistency in service quality and compliance across all matters. Purpose of the Role The HR Manager oversees all aspects of human resource operations at Southwharf’s India office. This includes workforce planning, policy implementation, compliance, employee engagement, and support to leadership in managing a high-performance and legally compliant workplace. The role reports directly to the India CEO and acts as a key support to operational management across recruitment, onboarding, performance, and exit processes. Responsibilities and Duties Recruitment & Onboarding: Design and execute structured recruitment workflows in coordination with team leads and the India CEO. Ensure seamless onboarding aligned with company standards and legal requirements. Employee Lifecycle Management: Maintain accurate employee records, contracts, and documentation. Ensure updates to job roles, promotions, confirmations, and exits are timely and appropriately recorded. Compliance and Policies: Ensure all HR practices comply with applicable Indian labour laws. Maintain, update, and educate teams on Company HR policies, code of conduct, and grievance procedures. Payroll Coordination & Benefits Administration: Oversee monthly payroll inputs in coordination with Finance. Administer statutory and company benefits (e.g., PF, health insurance, bonuses) and respond to related queries. Performance & Probation Oversight: Support team leads in tracking probation periods, performance cycles, and role confirmations. Facilitate documentation and feedback cycles in line with internal protocols. Employee Relations & Engagement: Serve as a point of contact for employees on HR matters. Lead periodic engagement initiatives, satisfaction surveys, and maintain open lines of communication to foster a positive work culture. Disciplinary & Exit Management: Manage warning letters, internal inquiries, and structured disciplinary processes where required. Facilitate exit interviews, final settlements, and ensure proper off-boarding protocols. HR Systems & Process Improvement: Implement and manage digital tools for HR data, attendance, and workflow tracking. Identify areas for improvement in HR service delivery and support process enhancements. Additional Duties: Undertake other responsibilities as assigned by the India CEO to support strategic or operational priorities of Southwharf. Key Deliverables Accurate and timely execution of hiring, onboarding, and probation processes Payroll inputs and statutory reporting delivered in coordination with Finance HR documentation (contracts, policies, letters) aligned with current law and company standards Documented performance and disciplinary processes for each applicable case Employee concerns addressed with fairness, timeliness, and discretion Compliance and Confidentiality All HR activities must comply with the applicable Indian labour laws and internal protocols Employee information must be maintained securely in approved systems only All contracts, records, and communication related to employment must remain confidential All employee-facing documents must be reviewed and authorised as per the internal sign-off matrix Key Relationships India CEO Finance and Business Administration Manager Australian Legal Team Leads (indirect coordination, as required) All India-based employees and managers Essential Skills Legal and Policy Awareness: Strong knowledge of Indian employment law, statutory compliance, and HR best practices. Organisation and Record-Keeping: Meticulous approach to documentation, accuracy, and process tracking. Communication and Diplomacy: Confident handling of sensitive issues with professionalism, discretion, and impartiality. Technology and Systems: Experience with Google Workspace, HRIS tools, and digital records management. Leadership and Independence: Self-directed, proactive, and able to support business leaders on people strategy and compliance. Qualifications Bachelor’s degree in Human Resources, Business Administration, Law, or a related field Minimum 5 years of experience in HR operations, including exposure to compliance and performance management Prior experience managing HR in a professional services or offshore delivery environment is preferred Employee Benefits Employees of Southwharf Corporate Services Pvt Ltd are entitled to the following benefits: Four weeks of paid annual leave Health insurance coverage Provident Fund (PF) contributions in accordance with Indian regulations Performance-linked bonuses, subject to eligibility and company policy Show more Show less