Associate Program Manager Customer Success

About the Role:

Associate Program Manager Customer Success

structure, clarity, and execution ownership

What You'll Do:

Execution Flow Management

• Ensure customer requirements flow clearly and consistently from the CSM team to internal departments.
  
• Track and follow through on cross-functional handoffs and ensure timely closure of tasks.
  
• Maintain structured documentation, trackers, and communication records that provide execution visibility.
  

Data-Driven Operational Thinking

• Approach every coordination or process question with structured analysis and evidence.
  
• Drive impact analysis for proposed changes and identify unintended consequences early.
  
• Help build lightweight dashboards or tracking models to inform better decisions across the board.
  

Ideation & Change Management

• Participate in problem-solving conversations around recurring inefficiencies or gaps.
  
• Ask critical, insight-driven questions that challenge “how it’s always been done.”
  
• Take ownership of the change management lifecycle — from suggesting process improvements to driving alignment and adoption across teams.
  

Cross-Functional Relationship Building

• Build rapport and trust with internal stakeholders across Tech, Hardware, Production, and Ops teams.
  
• Understand and navigate on-ground operational realities, and ensure clear, actionable handoffs between teams.
  

CSM Collaboration & Enablement

• Work alongside CSMs to identify delivery friction points and co-design smoother workflows.
  
• Enable CSMs with tools, communication clarity, and execution frameworks that improve responsiveness and reduce escalations.
  

Who You Are:

• 1–3 years of experience in program coordination, operations, customer success support, or startup environments.
  
• Highly analytical, yet people-centric — you understand that data and empathy are both tools for solving real-world problems.
  
• Comfortable working in ambiguity and building clarity step-by-step.
  
• Proficient with Google Sheets/Excel, task trackers (Trello, Asana, Notion), and comfortable documenting structured processes.
  
• Strong communicator, able to listen deeply, speak clearly, and build consensus.
  
• Curious by nature, courageous in conversations, and committed to improving how things work.
  

Why Join Us?

• Be at the heart of customer success operations at the intersection of

  technology, hardware, and service

  .
• Learn how cross-functional ecosystems actually operate in a fast-moving, real-world environment.
  
• Make a visible impact early, with the opportunity to scale into roles focused on strategy, process, or customer delivery design.
  

Bonus Points If You:

• Are multilingual and comfortable engaging with cross-regional teams across language and cultural contexts.
  
• Have worked in SaaS, hardware, mobility, or IoT environments.
  
• Have experience building SOPs, dashboards, or internal tooling for task/process tracking.
  

Have a working interest in systems thinking, product-service design, or go-to-market operations.