Associate - Payment Operations (E-commerce)

Croma

4 - 8 years

4 - 9 Lacs

Mumbai

Posted:3 days ago| Platform:

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Skills Required

Payment Operations Chargeback Payment Gateways Refunds Reconciliation EMI E-Payments Online Payment Digital Payment cashback

Work Mode

Work from Office

Job Type

Full Time

Job Description

Summary:-

Management in core Payment operations for croma.com; all pay modes which are acceptable on croma; payment vendors relationship; the entire ecommerce payment including; fraud; risk; chargeback; payment transactions; operations recon etc.

Role & responsibilities:-

Payment gateway transactions monitoring via gateway vendors partners like (Paytm; Payu etc)
Managing Chargeback concerns received from payment vendors.
Highlighting and managing risk transaction to respective gateways; monitoring the risk ratio.
Good data analytical skills.
Co-ordination with internal team for end-to-end process management and monitoring of success rate.
Work closely for addressing all customer concerns raised pertaining to payment transactions on croma.com
Sound knowledge of EMI; Offer enablement; Brand cashback etc.
Managing fraud complains.

Preferred candidate profile

Proficient in MS office
Good communication skill (verbal as well as written)

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