Associate Manager - US Mortgage - Forward Lending

Role & responsibilities Ensure adequate staffing is available as per staffing plan and escalate staff inadequacy to Sr.Accouunt Manager/Business Director Minimum 5 years of experience in team handling for US Mortgage Team level reporting, analysis and corrective measures for non-performance against service levels Review performance of individual team members (up to annual appraisals), provide feedback and ensure individual goal score are available to team members Do monthly review with Team Managers based on team performnce. Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations. Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations. Make recommendations to enhance processes and boost ease and efficiency. Oversee and manage performance and service quality to guarantee customer satisfaction. Determine training needs to equip staff with fundamental skills and knowledge. Preferred candidate profile Ability to use the computer system. - Booting and shutting down computer Basic level familiarity of Operating System (Windows 2007 / XP) Usage of MS Office suite (MS Outlook, MS Word, MS PowerPoint and MS Excel) Knowledge of browsers (MS Internet Explorer) Analytical Skills Typing skills of 25 words per minute with an accuracy of 80% Comprehension Ability to clearly understand the problem Statement. Written Communication Skills Steady Speech Rate with ability to articulate clearly and concisely. Voice and accent skills Ability to communicate fluently. Product entitlements Different types of clients and their respective service eligibilities Understanding of how to use the Transaction tools Aptly trained and well versed in program’s specifics, including policies, process, Procedures, confidentiality information, business ethics, work flow, scripts, etc. Strong knowledge of client products, product entitlements. Responsible for knowledge and information management at team level Conduct periodic huddle sessions and team’s performance review sessions "Review of Credit, Income, Assets & Property Documents. Along with Closing experience. Understanding of how to use the Transaction tools Mortgage Life Cycle and basic understanding of Mortgage" "Tools: Program Specific Tools Application MS Office Suite " Knowledge of metrics, their measurements, thresholds, targets and process owners Constantly work on corrective / preventive measures to meet/exceed the targets Report generation, report analysis, stack ranking and improvement measures