Associate II, Complaints

Alcon Laboratories

3 - 4 years

7 - 8 Lacs

Bengaluru

Posted:3 days ago| Platform:

Apply

Skills Required

Training Compliance Reconciliation Standard operating procedures Associate II Management Reporting tools Data entry Recruitment Auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Process case files according to Standard Operating Procedures (SOP).
Receive initial complaint from any source (ECPs, patients, internal Alcon personnel) and assure all information/data is accurately captured at point of contact.
Maintain an understanding of information/data required to be collected for technical and AE complaints to assure compliance with regulations and directives.
Manage technical and adverse event complaint records for assigned area(s) using designated safety system(s).
Review potential complaint data received via safety system(s) and other methods, as required.
Is cognizant of, and works efficiently within applicable time zones.
Performs intake / follow up / data entry activities and attaches corresponding source documents in a timely manner per requirements and directives.
Triage from all sources for quality technical complaint, Adverse Event, request for refund, request for replacement product and request for credit.
Reviews data entry and follow-up activities for completeness and timeliness.
Maintains a working knowledge of company policies and procedures, departmental processes, and associated work instructions.
Understands terminology and abbreviations regarding eye anatomy, common diseases, and ophthalmic procedures.
Utilizes safety databases(s) and reporting tools.
Informs management of potential safety issues, emerging trends and/or concerns.
Adherence to all corporate compliance guidelines & corporate programs.
Provide support in reconciliation activities and audit as required.
Evaluate and escalate potential safety issues to management.

ATTENTION: Current Alcon Employee/Contingent Worker

If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.

Find Jobs for Employees

Find Jobs for Contingent Worker

More Jobs at Alcon Laboratories

Associate Territory Sales Executive

Mumbai

2 - 7 yrs

INR 5 - 10 Lacs

Field Technical Service Engineering

Tiruchirapalli

2 - 3 yrs

INR 4 - 8 Lacs

Sr. Associate III, Surgical Corporate Accounts

Kolkata

6 - 7 yrs

INR 8 - 12 Lacs

Senior Associate

Bengaluru

5 - 7 yrs

INR 5 - 10 Lacs

Phaco Development Specialist

Jaipur

3 - 8 yrs

INR 11 - 13 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.