Associate Director - Fulfilment Experience

Job Description

About the Role: As an Associate Director in Fulfillment and Experience at Meesho, you will play a pivotal role in crafting exceptional and memorable shopping journeys. Your primary focus will involve leading the Strategy and Operations Teams, while establishing robust partnerships with the Product, Tech, and Analytics teams along with collaborating closely with cross functional Program managers and leaders overseeing fulfilment and user/supplier experience initiatives to redefine the experience for our ecosystem. In this capacity, you will lead a large team of in-house and outsourced personnel, own various operational metrics and drive key 10x initiatives and impactful projects aimed at overhauling our approach to user/seller satisfaction. Your central guiding principle will be to ascertain whether Meesho is the preferred e-commerce channel for all our customers, small entrepreneurs, and sellers. You will address this question daily by implementing user and seller-centric, cost-effective designs and processes. What you will do Lead the Fulfilment Experience team and drive continuous improvement in Operational KPIs and Satisfaction scores Foster strong collaborations with cross-functional teams including Business, Product, Tech, and other Business verticals within the Organization Work closely with various external partners including Logistics and other service providers and drive operational as well as long term strategic initiatives focussed on optimising efficiency and experience Lead strategic initiatives and projects to transform our user engagement approach and own the PnL your respective function Evaluate and ensure Meesho's status as the preferred e-commerce channel for diverse customer segments. What you will need Premium MBA coupled with about 7-10 years of hands-on experience in Start-ups, Consumer internet companies, Management consulting, or FMCG Operations Demonstrate a robust data-driven mindset, adept at solving complex problems through analytical approaches Exhibit a proven capability to lead a large team of diverse individuals and outsourced personnel to maximize the impact Showcase a track record of successfully defining and executing initiatives with minimal supervision, reflecting a commitment to extreme ownership and 10x thinking Display expertise in managing multiple stakeholders across various fronts, showcasing adaptability in fast-paced environments.