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Gokwik Commerce Solutions
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Associate - Customer Success || Return Prime

Associate - Customer Success || Return Prime

Gokwik Commerce Solutions

2 - 4 years

7 - 10 Lacs

Gurugram

Posted:2 days ago| Platform:

Apply

Skills Required

Relationship management Matrix E-commerce RTO

Work Mode

Work from Office

Job Type

Full Time

Job Description

About us

GoKwik was founded in 2020 with one simple mission, to democratize the shopping experience and increase the GMV realization for e-commerce businesses. The company is backed by Sequoia Capital India, Matrix Partners India, RTP Global, and marquee angels.

GoKwik is an e-commerce enablement company focussed predominantly on solving crucial e-commerce issues like boosting conversion rates across the e-commerce funnel and reducing RTO for our partners. It leverages AI/ML technologies to solve hard-hitting problems like RTO to increase CoD conversion rates. GoKwiks 1-click Kwik checkout improves checkout conversion rates ensuring higher GMV realization and reduced marketing CAC.

Job Title: Associate - Customer Success

Location:

Bengaluru, Gurugram

About the Role:

We are looking for a proactive and tech-savvy

Customer Success profile

who can confidently interact with brands, support post-onboarding merchant integration, and ensure a seamless experience across product, technical, and policy-related touchpoints.

This role serves as a

bridge between merchants and internal teams

(especially product and tech), ensuring smooth onboarding, continuous support, and relationship management after the Shopify store goes live.

Key Responsibilities:

Act as the
primary point of contact
for merchants after onboarding.
Handle
queries related to Shopify dashboard
, policies, technical changes, and overall platform navigation.
Provide
integration support
, especially around 1 month after go-live.
Liaise with product and tech teams to communicate merchant feedback and resolve issues.
Assist merchants in understanding
Shopify workflows, RP (Return Policies or related modules), APIs
, and other tech processes.
Build and nurture strong relationships with merchant partners.
Stay up to date with policy changes and platform updates to proactively support merchants.

Requirements:

Strong communication skills in
English and Hindi
.
Comfortable
speaking with brands and merchants
at all levels.
Willingness to work beyond standard hours and support over weekends if needed.
Basic technical understanding
of Shopify, Java, APIs, and dashboard functionalities.
Prior experience in
customer success, support, or Shopify integrations
is a plus.

Our Core Value Cultures:

Merchant 1st

Innovation

Talent

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Gokwik Commerce Solutions

E-commerce Solutions

Noida

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Associate - Customer Success || Return Prime

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

About us

Job Title: Associate - Customer Success

Location:

About the Role:

Customer Success profile

bridge between merchants and internal teams

Key Responsibilities:

primary point of contact

queries related to Shopify dashboard

integration support

Shopify workflows, RP (Return Policies or related modules), APIs

Requirements:

English and Hindi

speaking with brands and merchants

Basic technical understanding

customer success, support, or Shopify integrations

Our Core Value Cultures:

More Jobs at Gokwik Commerce Solutions