Assistant Manager Hotel

5 years

1 Lacs

Posted:1 month ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

  • Ensure that each department delivers a consistently high standard of guest service. Also, achieve business objectives and maximise the profitability of all outlets. Maintain effective cost controls in all areas.
  • Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction.
  • Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
  • Work alongside all HODs to ensure the smooth running of the day-to-day operations.
  • Conduct regular operations meeting with all HODs to discuss routine operational matters, departmental performance targets and guest feedback.
  • Deputise for the General Manager in his absence and at various meetings & events.
  • Be responsible for maximising profit through the consistent delivery of the highest standard of service.
  • Ensure consistent implementation and review of SOPs throughout all Departments.
  • Be responsible for all the day-to-day queries, complaints or problems that arise in the hotel.
  • Monitor the hotel functions book and familiarise yourself with all updates & amendments.
  • Liaise daily with the GM and M&E Manager to forecast Hotel business on a weekly basis and plan accordingly.
  • Maximise financial opportunities and achieve pro-active up-selling environment throughout the hotel.

Job Type: Full-time

Pay: ₹12,000.00 - ₹13,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Food provided

Schedule:

  • Day shift
  • Rotational shift

Supplemental Pay:

  • Performance bonus

Ability to commute/relocate:

  • Darjeeling, West Bengal: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • total work: 5 years (Preferred)

Work Location: In person

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