Assistant Manager - Facility Soft Service

As an Assistant Manager of Facility Soft Services, you will play a crucial role in coordinating the maintenance of facilities, buildings, and equipment to ensure optimal functionality. Your responsibilities will include identifying, assessing, negotiating, and resolving building maintenance and usage issues. You will also be involved in the upkeep and preventative maintenance of assigned facilities, as well as coordinating custodial and maintenance functions. In this role, you will assume full responsibility for managing soft services according to the contracted scope of work. You will report on Service Level Agreements (SLAs) and develop action plans to ensure that SLAs are not only met but exceeded. Additionally, you will be responsible for coordinating site events and supervising janitorial teams on a day-to-day basis. Your duties will also involve overseeing the day-to-day operations of Site Soft Services, including scheduling, cleaning, procurement of consumables, and housekeeping. It will be essential to ensure that all costs and expenditures remain within budgeted levels while complying with company and statutory regulations related to safe work systems, health, safety, hygiene, and cleanliness. As part of your role, you will focus on client and customer retention and satisfaction. You will plan and implement training programs for department staff and clients, design and implement reports to measure service performance metrics, and evaluate and maintain help desk software. Additionally, you will monitor the budget, review and approve purchase orders, and oversee the activities of contractors, vendor personnel, and suppliers. You will serve as a liaison between the facility manager and vendor staff, recommend corrective actions for deficiencies, coordinate remodeling activities, and schedule space usage controls. Moreover, you will oversee events held at the facility, prepare reports on facility usage, maintenance, and condition, and maintain and order equipment and supplies for facility operations. The minimum skills required for this role include good communication skills, hands-on experience in soft services, the ability to work under time constraints and meet deadlines, problem-solving skills, knowledge of computer application programs, and the ability to foster a cooperative work environment. You should also be capable of supervising and training employees, organizing, prioritizing, and scheduling work assignments. Ideally, you should have a minimum of 5 to 8 years of experience in the relevant field or a hospitality background to excel in this Assistant Manager position of Facility Soft Services.,